Staff
Management
Raed Malaeb
General Manager
Badie Audish
Sales Manager
Jonathan Schwartz
General Manager
Walid Benterki
Sales Manager
Ali Chiekh
General Sales Manager
Finance
Rayan Saab
Finance Manager
Sales
Joshua Alvarado
Team Lead
Rene Robles
Sales Consultant
Julio Rodriguez
Commercial Director
Omar Hernandez
Commercial Manager
Matt Eatezadi
Team Leader
Jason Matar
Loyalty Sales Manager
Jake Saleh
Team Leader
Service
Mike Asatryan
Director Of Fixed Operations
Parts
Armenak Galstyan
Parts Manager
Juan Del Rio
Parts Counter Specialist
Mike Asatryan
Director Of Fixed Operations
Oct 01, 2022
The sucked at finding the problem.
The sucked at finding the problem. Told me it was one thing when it wasn’t they kept my car for a week to tell me the wrong thing. I bought the parts and replaced what they said was wrong which it wasn’t.
Oct 01, 2022
Service Department call to tell me to come and pick up my
Service Department call to tell me to come and pick up my car I waited for more than 30 min And I had leave due to cars blocking the car For some reason they couldn’t found the keys and I end taking Uber to come back to my house
Sep 28, 2022
Great communication, but test drove 110 miles and used
Great communication, but test drove 110 miles and used 3/4 a tank of gas
Sep 21, 2022
These people are amazing!
These people are amazing!!! I had a 4WD warning light come on and they took care of me immediately! Love this place and their team!!! Mike Asatryan is THE BEST!!!!!!!!!!
Sep 21, 2022
Taking my car in to get a service done was quick and an
Taking my car in to get a service done was quick and an easy process. Dropped my car off before work and it was already just in time.
Russell Westbrook Team
Administrator
Sep 16, 2022
Very helpful and nice staff.
Very helpful and nice staff. Place looked clean and very professional. Had a good selection of cars
Sep 12, 2022
This dealership was great to work with, from the first
This dealership was great to work with, from the first time coming in to the day of purchase. Zayn, Alex and Rayan were very accommodating, friendly and went above and beyond in answering questions and providing information.
Sep 09, 2022
Great service……All the people that help us was
Great service……All the people that help us was incredible…..I would definitely do business again ….5 stars all the way….Thank you
Sep 05, 2022
I write this with concern and disappointment.
I write this with concern and disappointment. I want to take this opportunity to give you an understanding of my experience during my purchase R.W. Auto Dealership. Per our conversation, back in May, I made the decision to order a 2022 Jeep Gladiator with Russell Westbrook Auto Dealership (located at 6110 Van Nuys Blvd, Van Nuys, CA 91401). When it arrived, I made arrangements with the dealership that I would be picking up the vehicle on Friday, August 12, 2022. Upon my arrival, I was first approached by Jake (one of the sales managers) and proceeded to discuss a trade-in option regarding my wife’s vehicle--a 2015 Nissan Versa. After some delegation regarding the trade-in option, Jake’s tone of voice became irritated and defensive (almost as if I was wasting his time). Jake insisted that he did want to entertain the idea of a trade-in option and at one point proceeded to state, “take your car out of here. We don’t want it.” The comment not only alarmed me but rather my wife, who was in his presence. As a result, my wife became triggered by Jake’s response regarding her car (the Nissan) because that was her very first vehicle. My wife had just graduated college and was 23 years old when she bought that car–she had spent years saving up for it. So as you can imagine, it held sentimental value to her. Now, we understand that perhaps the Nissan wasn’t the most “appealing” or “preferred” vehicle for a trade-in option, but that does not excuse Jake’s disrespectful tone and comment in regard to our proposition. I didn't entertain this issue for too long, as I was still interested in purchasing my Jeep, thus, we proceeded to move along in our conversation. I continued asking Jake questions regarding the cost and fees associated with my order, and he continued to speak to me in an irritated tone of voice–again, his demeanor made me feel as if I was wasting his time. At which point, Jake eventually replied to one of my questions by saying that if I was not going to purchase the truck he would “with [ease] sell my truck for $10,000 over the price.” Jake added that he “always sells vehicles $10,000 or more over asking price,” so “[selling mine wouldn’t be an issue.]” Once again, I found myself in awe of what was coming out of his mouth. I couldn’t understand how his comment would encourage me to close the deal right then and there. Even more so, why would he make a comment to his customer that waited 3 months, and drove miles from my home to this particular dealership, to purchase a car? At that very moment, I couldn’t help but feel disrespected and was questioning the ethics behind Jake wanting to make money off my pre-ordered vehicle (which mind you, I had every intention of purchasing). At this point, it was clear that Jake was not representing R.W. dealership in the manner in which I was initially received, so I asked to speak to the General Manager. I was then approached by Jason (another associate) and proceeded to express my concerns to him. Unfortunately, Jason was also not welcoming and was also making me feel as if I was an inconvenience. We discussed the value of the trade-in vehicle and purchasing options, but despite any of the countering options, Jason stood firm with his value of the vehicle (which he at that point hadn’t physically seen and made clear that he DID NOT care to see) with no explanation for his value. I find it hard to believe that a professional car salesman can value a vehicle without even seeing the vehicle first. During our negotiation, Jason didn’t allow me to review the pricing and numeration values with my wife, he declined to provide me with copies of the cost breakdown, and even stated that those were “his property.” When I asked Jason about the cost breakdown of the purchase options, I was answered with a defensive tone of voice, yet again, from a second salesman. Further, I requested a lease-tier-cost breakdown, but I was never presented with one and at this point, I wasn’t comfortable with Jason. After my bad experience with Jake, I was feeling discouraged about my choice to purchase my car with this R.W. dealership. Our experience was not the best one and I would never wish that experience on anyone. Especially as some of us are rebuilding after a pandemic and are fortunate enough to make room to invest in such a purchase. I began this purchasing journey in May with excitement to receive my dream truck but was met with poor business ethics. I feel my concerns are valid and I would appreciate them being addressed. I submitted a formal request on Monday, August 15th for a full review of my purchase order and lease agreement. It was evident that Jake and Jason have their own agenda of selling vehicles to hard-working people using poor ethics and poor customer service in an attempt to maximize their profits. My wife and I deserved better service and respect, as all your customers do. There needs to be an understanding to your salesmen (employees) that, typically (or for the most part) people don’t just wake up and decide to buy a car. It often doesn’t come that easy for most people. Some of us ( like my wife when she was 23) took the time and worked hard to save the money to make a purchase of such a degree. The lack of awareness was unfortunate to see and I hope gets addressed at some point with your employees because as you can imagine, without your customers, your business wouldn’t be thriving. We chose Russell Westbrook Auto Dealership because out of the two prior dealerships we had visited, your dealership won us over with an inviting hope for a positive purchasing experience. To all this, I am still concerned about my order. Was I oversold? Are there fees that are unnecessarily added and or misallocated on my purchase? Have other customers been victims of the poor ethics that Jake displayed by overselling vehicles to unknowing customers? Additionally, I am concerned that my lease agreement was poorly executed and I need to confirm that our trade-in value, the manufacture rebate, and dealership discounts were correctly allocated. I am requesting the three additional services that Gustavo (the Finance Manager) promised would have no bearing on the cost of the vehicle to be removed. The services very well have an impact on the cost and I’m not in agreement with those. I don’t even know what the services are or how they work. Additionally, I want a full review of the lease agreement. I was never given a copy of my credit report after I requested one, and I have never explained all operations and features of the vehicle (i.e. additional programming, phone applications, etc. I've made several attempts to secure a meeting with Raed (General Manager). I've placed several calls to him and have emailed Raed to no avail. As of today, I have no response from Raed or anyone from Russell Westbrook Auto Dealership.
Sep 03, 2022
Good service and good people at this dealership.
Good service and good people at this dealership. Jason great guy did everything to keep me happy. They helped me with everything I needed the only down size is that I waited a lot more then usual from service to get my car but then again it was more on the extended warranty side to approve it then the service department part. I recommend it.
Joshua Alvarado
Team Lead
Sep 18, 2022
They we’re very hepful I would go there again and
They we’re very hepful I would go there again and recommend someone to the dealership
Sep 16, 2022
Very helpful and nice staff.
Very helpful and nice staff. Place looked clean and very professional. Had a good selection of cars
Sep 09, 2022
The commercial auto sales department works scam people.
The commercial auto sales department works scam people. After a lot of warnings that I only approve of Ally Auto Finance financing, salesperson Kevin deceived me and sent an appeal to other financial institutions without my permission. I have a correspondence on the phone with this manager, where he agrees with my demand, and then deceiving me, without my permission he turns to other financial companies, WITHOUT MY PERMISSION !!! AFTER MULTIPLE WARNINGS DO NOT DO THIS!!!! Thus negatively affecting my credit score. I will contact the lawyers and will fight against this lawlessness. The same story happened to me 2 years ago when I bought my Ram Promaster from this car dealer. This method of deception must be punished and I will go to the end.
Sep 07, 2022
Me and my husband thanks Rene for his support thank you,
Me and my husband thanks Rene for his support thank you, we love the car
Aug 19, 2022
Probably the best experience I’ve ever had.
Probably the best experience I’ve ever had. Quick and easy without any hassle! Great vibe and helpful staff!
Rene Robles
Sales Consultant
Sep 09, 2022
The commercial auto sales department works scam people.
The commercial auto sales department works scam people. After a lot of warnings that I only approve of Ally Auto Finance financing, salesperson Kevin deceived me and sent an appeal to other financial institutions without my permission. I have a correspondence on the phone with this manager, where he agrees with my demand, and then deceiving me, without my permission he turns to other financial companies, WITHOUT MY PERMISSION !!! AFTER MULTIPLE WARNINGS DO NOT DO THIS!!!! Thus negatively affecting my credit score. I will contact the lawyers and will fight against this lawlessness. The same story happened to me 2 years ago when I bought my Ram Promaster from this car dealer. This method of deception must be punished and I will go to the end.
Sep 07, 2022
Me and my husband thanks Rene for his support thank you,
Me and my husband thanks Rene for his support thank you, we love the car
Jul 24, 2022
It was my first time buying a car and they made it so
It was my first time buying a car and they made it so easy with there friendly salesman.
Jul 22, 2022
Not a big selection of vehicles but ok prices.
Not a big selection of vehicles but ok prices. Negotiating is a little hard with them but it’s ok. Don’t like their service department. Very rude and cut you off when asking them questions.
Jul 10, 2022
Very easy to work with so much so that we look forward to
Very easy to work with so much so that we look forward to buying another Car from them.
Julio Rodriguez
Commercial Director
Sep 09, 2022
The commercial auto sales department works scam people.
The commercial auto sales department works scam people. After a lot of warnings that I only approve of Ally Auto Finance financing, salesperson Kevin deceived me and sent an appeal to other financial institutions without my permission. I have a correspondence on the phone with this manager, where he agrees with my demand, and then deceiving me, without my permission he turns to other financial companies, WITHOUT MY PERMISSION !!! AFTER MULTIPLE WARNINGS DO NOT DO THIS!!!! Thus negatively affecting my credit score. I will contact the lawyers and will fight against this lawlessness. The same story happened to me 2 years ago when I bought my Ram Promaster from this car dealer. This method of deception must be punished and I will go to the end.
Sep 07, 2022
Me and my husband thanks Rene for his support thank you,
Me and my husband thanks Rene for his support thank you, we love the car
Jul 10, 2022
Very easy to work with so much so that we look forward to
Very easy to work with so much so that we look forward to buying another Car from them.
Jul 01, 2022
It took a lot time after the problem was identified to
It took a lot time after the problem was identified to find the solution. I did not receive my car for two months.
Jun 23, 2022
Sadly I asked to have the west rear tire checked for a
Sadly I asked to have the west rear tire checked for a slow leak and you did not check….
Omar Hernandez
Commercial Manager
Sep 18, 2022
They we’re very hepful I would go there again and
They we’re very hepful I would go there again and recommend someone to the dealership
Sep 09, 2022
The commercial auto sales department works scam people.
The commercial auto sales department works scam people. After a lot of warnings that I only approve of Ally Auto Finance financing, salesperson Kevin deceived me and sent an appeal to other financial institutions without my permission. I have a correspondence on the phone with this manager, where he agrees with my demand, and then deceiving me, without my permission he turns to other financial companies, WITHOUT MY PERMISSION !!! AFTER MULTIPLE WARNINGS DO NOT DO THIS!!!! Thus negatively affecting my credit score. I will contact the lawyers and will fight against this lawlessness. The same story happened to me 2 years ago when I bought my Ram Promaster from this car dealer. This method of deception must be punished and I will go to the end.
Jul 10, 2022
Very easy to work with so much so that we look forward to
Very easy to work with so much so that we look forward to buying another Car from them.
Jul 06, 2022
Everyone was helpful and patient.
Everyone was helpful and patient. We were able to work out the details without any issues
Jun 23, 2022
Sadly I asked to have the west rear tire checked for a
Sadly I asked to have the west rear tire checked for a slow leak and you did not check….
Raed Malaeb
General Manager
Sep 05, 2022
I write this with concern and disappointment.
I write this with concern and disappointment. I want to take this opportunity to give you an understanding of my experience during my purchase R.W. Auto Dealership. Per our conversation, back in May, I made the decision to order a 2022 Jeep Gladiator with Russell Westbrook Auto Dealership (located at 6110 Van Nuys Blvd, Van Nuys, CA 91401). When it arrived, I made arrangements with the dealership that I would be picking up the vehicle on Friday, August 12, 2022. Upon my arrival, I was first approached by Jake (one of the sales managers) and proceeded to discuss a trade-in option regarding my wife’s vehicle--a 2015 Nissan Versa. After some delegation regarding the trade-in option, Jake’s tone of voice became irritated and defensive (almost as if I was wasting his time). Jake insisted that he did want to entertain the idea of a trade-in option and at one point proceeded to state, “take your car out of here. We don’t want it.” The comment not only alarmed me but rather my wife, who was in his presence. As a result, my wife became triggered by Jake’s response regarding her car (the Nissan) because that was her very first vehicle. My wife had just graduated college and was 23 years old when she bought that car–she had spent years saving up for it. So as you can imagine, it held sentimental value to her. Now, we understand that perhaps the Nissan wasn’t the most “appealing” or “preferred” vehicle for a trade-in option, but that does not excuse Jake’s disrespectful tone and comment in regard to our proposition. I didn't entertain this issue for too long, as I was still interested in purchasing my Jeep, thus, we proceeded to move along in our conversation. I continued asking Jake questions regarding the cost and fees associated with my order, and he continued to speak to me in an irritated tone of voice–again, his demeanor made me feel as if I was wasting his time. At which point, Jake eventually replied to one of my questions by saying that if I was not going to purchase the truck he would “with [ease] sell my truck for $10,000 over the price.” Jake added that he “always sells vehicles $10,000 or more over asking price,” so “[selling mine wouldn’t be an issue.]” Once again, I found myself in awe of what was coming out of his mouth. I couldn’t understand how his comment would encourage me to close the deal right then and there. Even more so, why would he make a comment to his customer that waited 3 months, and drove miles from my home to this particular dealership, to purchase a car? At that very moment, I couldn’t help but feel disrespected and was questioning the ethics behind Jake wanting to make money off my pre-ordered vehicle (which mind you, I had every intention of purchasing). At this point, it was clear that Jake was not representing R.W. dealership in the manner in which I was initially received, so I asked to speak to the General Manager. I was then approached by Jason (another associate) and proceeded to express my concerns to him. Unfortunately, Jason was also not welcoming and was also making me feel as if I was an inconvenience. We discussed the value of the trade-in vehicle and purchasing options, but despite any of the countering options, Jason stood firm with his value of the vehicle (which he at that point hadn’t physically seen and made clear that he DID NOT care to see) with no explanation for his value. I find it hard to believe that a professional car salesman can value a vehicle without even seeing the vehicle first. During our negotiation, Jason didn’t allow me to review the pricing and numeration values with my wife, he declined to provide me with copies of the cost breakdown, and even stated that those were “his property.” When I asked Jason about the cost breakdown of the purchase options, I was answered with a defensive tone of voice, yet again, from a second salesman. Further, I requested a lease-tier-cost breakdown, but I was never presented with one and at this point, I wasn’t comfortable with Jason. After my bad experience with Jake, I was feeling discouraged about my choice to purchase my car with this R.W. dealership. Our experience was not the best one and I would never wish that experience on anyone. Especially as some of us are rebuilding after a pandemic and are fortunate enough to make room to invest in such a purchase. I began this purchasing journey in May with excitement to receive my dream truck but was met with poor business ethics. I feel my concerns are valid and I would appreciate them being addressed. I submitted a formal request on Monday, August 15th for a full review of my purchase order and lease agreement. It was evident that Jake and Jason have their own agenda of selling vehicles to hard-working people using poor ethics and poor customer service in an attempt to maximize their profits. My wife and I deserved better service and respect, as all your customers do. There needs to be an understanding to your salesmen (employees) that, typically (or for the most part) people don’t just wake up and decide to buy a car. It often doesn’t come that easy for most people. Some of us ( like my wife when she was 23) took the time and worked hard to save the money to make a purchase of such a degree. The lack of awareness was unfortunate to see and I hope gets addressed at some point with your employees because as you can imagine, without your customers, your business wouldn’t be thriving. We chose Russell Westbrook Auto Dealership because out of the two prior dealerships we had visited, your dealership won us over with an inviting hope for a positive purchasing experience. To all this, I am still concerned about my order. Was I oversold? Are there fees that are unnecessarily added and or misallocated on my purchase? Have other customers been victims of the poor ethics that Jake displayed by overselling vehicles to unknowing customers? Additionally, I am concerned that my lease agreement was poorly executed and I need to confirm that our trade-in value, the manufacture rebate, and dealership discounts were correctly allocated. I am requesting the three additional services that Gustavo (the Finance Manager) promised would have no bearing on the cost of the vehicle to be removed. The services very well have an impact on the cost and I’m not in agreement with those. I don’t even know what the services are or how they work. Additionally, I want a full review of the lease agreement. I was never given a copy of my credit report after I requested one, and I have never explained all operations and features of the vehicle (i.e. additional programming, phone applications, etc. I've made several attempts to secure a meeting with Raed (General Manager). I've placed several calls to him and have emailed Raed to no avail. As of today, I have no response from Raed or anyone from Russell Westbrook Auto Dealership.
Aug 20, 2022
Worst dealership ever.
Worst dealership ever. Bought a brand new 2022 car there and within a month, car broke down on me. Took it in and they said everything was fine. Ended up breaking down on me 7 more times for a total of 8 times. Car was a lemon and when asked for help, they said and I quote “it wasn’t their problem”. No one there knows what they are doing and when I asked to speak with individuals that helped me with my car, they no longer worked there. When confronted them, they made all these promises that were never kept. Ended up getting a lawyer because they never stepped in to deal with the issue. If you want to deal with incompetent people, by all means get your car there. Worst place for customer service!!!!!!
Aug 02, 2022
Excellent service!
Excellent service!!! Courteous staff!!! I will recommend to a friend. Best auto experience I’ve ever had.
Jul 23, 2022
Great service, friendly employees always make me feel
Great service, friendly employees always make me feel welcome. My questions are always answered and they keep me up-to-date with what is going on with my vehicle. I refer them to everyone I know!!!
Jul 23, 2022
Luke was so helpful in aiding me with purchasing my new
Luke was so helpful in aiding me with purchasing my new 2022 Jeep Wrangler! He made the process very easy and headache free. I will definitely contact Luke in the future with any purchasing needs. Thank you Luke!
Armenak Galstyan
Parts Manager
Sep 16, 2022
Very helpful and nice staff.
Very helpful and nice staff. Place looked clean and very professional. Had a good selection of cars
Jul 23, 2022
Great service, friendly employees always make me feel
Great service, friendly employees always make me feel welcome. My questions are always answered and they keep me up-to-date with what is going on with my vehicle. I refer them to everyone I know!!!
Jul 10, 2022
Very easy to work with so much so that we look forward to
Very easy to work with so much so that we look forward to buying another Car from them.
Jun 13, 2022
I was a bit hesitant and apprehensive about purchasing a
I was a bit hesitant and apprehensive about purchasing a new vehicle, especially in today's climate. The staff at Russell Westbrook CDJR were professional, attentive,and catered to my every needs. My requested follow-ups were followed up in a timely matter! Thank you! Loving my Dodge Challenger R/T!
Jun 07, 2022
Great help, very nice workers.
Great help, very nice workers. They did there best to help me out. They have great car selections too.
Juan Del Rio
Parts Counter Specialist
Sep 16, 2022
Very helpful and nice staff.
Very helpful and nice staff. Place looked clean and very professional. Had a good selection of cars
Jul 14, 2022
I have been going at dealer about 20 years it is the
I have been going at dealer about 20 years it is the best place for great trucks . And salesman was great to with And Managers we’re best !!
Jul 10, 2022
Very easy to work with so much so that we look forward to
Very easy to work with so much so that we look forward to buying another Car from them.
Jun 07, 2022
Great help, very nice workers.
Great help, very nice workers. They did there best to help me out. They have great car selections too.
Jun 04, 2022
My sales rep and finance made my transaction and
My sales rep and finance made my transaction and experience very easy. They were straightforward very transparent and Honest! I look forward in purchasing my next Jeep with them again.
Rayan Saab
Finance Manager
Sep 30, 2022
George was great!
George was great! Easy process, very friendly and even put on my plates when they came in. Thank you.
Sep 12, 2022
Bad service,no discount and to waiting for finish
Bad service,no discount and to waiting for finish contract,not explain the truck package
Sep 12, 2022
This dealership was great to work with, from the first
This dealership was great to work with, from the first time coming in to the day of purchase. Zayn, Alex and Rayan were very accommodating, friendly and went above and beyond in answering questions and providing information.
Sep 03, 2022
Good service and good people at this dealership.
Good service and good people at this dealership. Jason great guy did everything to keep me happy. They helped me with everything I needed the only down size is that I waited a lot more then usual from service to get my car but then again it was more on the extended warranty side to approve it then the service department part. I recommend it.
Aug 24, 2022
The team was super knowledgeable, and helpful in making
The team was super knowledgeable, and helpful in making an informed decision on my next car.
Matt Eatezadi
Team Leader
Sep 12, 2022
This dealership was great to work with, from the first
This dealership was great to work with, from the first time coming in to the day of purchase. Zayn, Alex and Rayan were very accommodating, friendly and went above and beyond in answering questions and providing information.
Sep 09, 2022
The commercial auto sales department works scam people.
The commercial auto sales department works scam people. After a lot of warnings that I only approve of Ally Auto Finance financing, salesperson Kevin deceived me and sent an appeal to other financial institutions without my permission. I have a correspondence on the phone with this manager, where he agrees with my demand, and then deceiving me, without my permission he turns to other financial companies, WITHOUT MY PERMISSION !!! AFTER MULTIPLE WARNINGS DO NOT DO THIS!!!! Thus negatively affecting my credit score. I will contact the lawyers and will fight against this lawlessness. The same story happened to me 2 years ago when I bought my Ram Promaster from this car dealer. This method of deception must be punished and I will go to the end.
Aug 18, 2022
Honest and Friendly staff!
Honest and Friendly staff! Gave us a great deal on our new Jeep and we couldn’t be happier
Aug 18, 2022
We where looking for a pickup truck all day and we found
We where looking for a pickup truck all day and we found the right one in the great selection they have,cars,pickup trucks and jeeps.
Aug 02, 2022
We purchased 3 cars and deals went through smoothly great
We purchased 3 cars and deals went through smoothly great customer service would highly recommend
Jason Matar
Loyalty Sales Manager
Sep 09, 2022
The commercial auto sales department works scam people.
The commercial auto sales department works scam people. After a lot of warnings that I only approve of Ally Auto Finance financing, salesperson Kevin deceived me and sent an appeal to other financial institutions without my permission. I have a correspondence on the phone with this manager, where he agrees with my demand, and then deceiving me, without my permission he turns to other financial companies, WITHOUT MY PERMISSION !!! AFTER MULTIPLE WARNINGS DO NOT DO THIS!!!! Thus negatively affecting my credit score. I will contact the lawyers and will fight against this lawlessness. The same story happened to me 2 years ago when I bought my Ram Promaster from this car dealer. This method of deception must be punished and I will go to the end.
Sep 07, 2022
Me and my husband thanks Rene for his support thank you,
Me and my husband thanks Rene for his support thank you, we love the car
Sep 05, 2022
I write this with concern and disappointment.
I write this with concern and disappointment. I want to take this opportunity to give you an understanding of my experience during my purchase R.W. Auto Dealership. Per our conversation, back in May, I made the decision to order a 2022 Jeep Gladiator with Russell Westbrook Auto Dealership (located at 6110 Van Nuys Blvd, Van Nuys, CA 91401). When it arrived, I made arrangements with the dealership that I would be picking up the vehicle on Friday, August 12, 2022. Upon my arrival, I was first approached by Jake (one of the sales managers) and proceeded to discuss a trade-in option regarding my wife’s vehicle--a 2015 Nissan Versa. After some delegation regarding the trade-in option, Jake’s tone of voice became irritated and defensive (almost as if I was wasting his time). Jake insisted that he did want to entertain the idea of a trade-in option and at one point proceeded to state, “take your car out of here. We don’t want it.” The comment not only alarmed me but rather my wife, who was in his presence. As a result, my wife became triggered by Jake’s response regarding her car (the Nissan) because that was her very first vehicle. My wife had just graduated college and was 23 years old when she bought that car–she had spent years saving up for it. So as you can imagine, it held sentimental value to her. Now, we understand that perhaps the Nissan wasn’t the most “appealing” or “preferred” vehicle for a trade-in option, but that does not excuse Jake’s disrespectful tone and comment in regard to our proposition. I didn't entertain this issue for too long, as I was still interested in purchasing my Jeep, thus, we proceeded to move along in our conversation. I continued asking Jake questions regarding the cost and fees associated with my order, and he continued to speak to me in an irritated tone of voice–again, his demeanor made me feel as if I was wasting his time. At which point, Jake eventually replied to one of my questions by saying that if I was not going to purchase the truck he would “with [ease] sell my truck for $10,000 over the price.” Jake added that he “always sells vehicles $10,000 or more over asking price,” so “[selling mine wouldn’t be an issue.]” Once again, I found myself in awe of what was coming out of his mouth. I couldn’t understand how his comment would encourage me to close the deal right then and there. Even more so, why would he make a comment to his customer that waited 3 months, and drove miles from my home to this particular dealership, to purchase a car? At that very moment, I couldn’t help but feel disrespected and was questioning the ethics behind Jake wanting to make money off my pre-ordered vehicle (which mind you, I had every intention of purchasing). At this point, it was clear that Jake was not representing R.W. dealership in the manner in which I was initially received, so I asked to speak to the General Manager. I was then approached by Jason (another associate) and proceeded to express my concerns to him. Unfortunately, Jason was also not welcoming and was also making me feel as if I was an inconvenience. We discussed the value of the trade-in vehicle and purchasing options, but despite any of the countering options, Jason stood firm with his value of the vehicle (which he at that point hadn’t physically seen and made clear that he DID NOT care to see) with no explanation for his value. I find it hard to believe that a professional car salesman can value a vehicle without even seeing the vehicle first. During our negotiation, Jason didn’t allow me to review the pricing and numeration values with my wife, he declined to provide me with copies of the cost breakdown, and even stated that those were “his property.” When I asked Jason about the cost breakdown of the purchase options, I was answered with a defensive tone of voice, yet again, from a second salesman. Further, I requested a lease-tier-cost breakdown, but I was never presented with one and at this point, I wasn’t comfortable with Jason. After my bad experience with Jake, I was feeling discouraged about my choice to purchase my car with this R.W. dealership. Our experience was not the best one and I would never wish that experience on anyone. Especially as some of us are rebuilding after a pandemic and are fortunate enough to make room to invest in such a purchase. I began this purchasing journey in May with excitement to receive my dream truck but was met with poor business ethics. I feel my concerns are valid and I would appreciate them being addressed. I submitted a formal request on Monday, August 15th for a full review of my purchase order and lease agreement. It was evident that Jake and Jason have their own agenda of selling vehicles to hard-working people using poor ethics and poor customer service in an attempt to maximize their profits. My wife and I deserved better service and respect, as all your customers do. There needs to be an understanding to your salesmen (employees) that, typically (or for the most part) people don’t just wake up and decide to buy a car. It often doesn’t come that easy for most people. Some of us ( like my wife when she was 23) took the time and worked hard to save the money to make a purchase of such a degree. The lack of awareness was unfortunate to see and I hope gets addressed at some point with your employees because as you can imagine, without your customers, your business wouldn’t be thriving. We chose Russell Westbrook Auto Dealership because out of the two prior dealerships we had visited, your dealership won us over with an inviting hope for a positive purchasing experience. To all this, I am still concerned about my order. Was I oversold? Are there fees that are unnecessarily added and or misallocated on my purchase? Have other customers been victims of the poor ethics that Jake displayed by overselling vehicles to unknowing customers? Additionally, I am concerned that my lease agreement was poorly executed and I need to confirm that our trade-in value, the manufacture rebate, and dealership discounts were correctly allocated. I am requesting the three additional services that Gustavo (the Finance Manager) promised would have no bearing on the cost of the vehicle to be removed. The services very well have an impact on the cost and I’m not in agreement with those. I don’t even know what the services are or how they work. Additionally, I want a full review of the lease agreement. I was never given a copy of my credit report after I requested one, and I have never explained all operations and features of the vehicle (i.e. additional programming, phone applications, etc. I've made several attempts to secure a meeting with Raed (General Manager). I've placed several calls to him and have emailed Raed to no avail. As of today, I have no response from Raed or anyone from Russell Westbrook Auto Dealership.
Sep 03, 2022
Good service and good people at this dealership.
Good service and good people at this dealership. Jason great guy did everything to keep me happy. They helped me with everything I needed the only down size is that I waited a lot more then usual from service to get my car but then again it was more on the extended warranty side to approve it then the service department part. I recommend it.
Aug 30, 2022
Happy with the quick response to wanting to buy a car.
Happy with the quick response to wanting to buy a car. They were able to get me into a better car then what I originally wanted.
Jake Saleh
Team Leader
Sep 30, 2022
George was great!
George was great! Easy process, very friendly and even put on my plates when they came in. Thank you.
Sep 18, 2022
They we’re very hepful I would go there again and
They we’re very hepful I would go there again and recommend someone to the dealership
Sep 09, 2022
The commercial auto sales department works scam people.
The commercial auto sales department works scam people. After a lot of warnings that I only approve of Ally Auto Finance financing, salesperson Kevin deceived me and sent an appeal to other financial institutions without my permission. I have a correspondence on the phone with this manager, where he agrees with my demand, and then deceiving me, without my permission he turns to other financial companies, WITHOUT MY PERMISSION !!! AFTER MULTIPLE WARNINGS DO NOT DO THIS!!!! Thus negatively affecting my credit score. I will contact the lawyers and will fight against this lawlessness. The same story happened to me 2 years ago when I bought my Ram Promaster from this car dealer. This method of deception must be punished and I will go to the end.
Sep 05, 2022
I write this with concern and disappointment.
I write this with concern and disappointment. I want to take this opportunity to give you an understanding of my experience during my purchase R.W. Auto Dealership. Per our conversation, back in May, I made the decision to order a 2022 Jeep Gladiator with Russell Westbrook Auto Dealership (located at 6110 Van Nuys Blvd, Van Nuys, CA 91401). When it arrived, I made arrangements with the dealership that I would be picking up the vehicle on Friday, August 12, 2022. Upon my arrival, I was first approached by Jake (one of the sales managers) and proceeded to discuss a trade-in option regarding my wife’s vehicle--a 2015 Nissan Versa. After some delegation regarding the trade-in option, Jake’s tone of voice became irritated and defensive (almost as if I was wasting his time). Jake insisted that he did want to entertain the idea of a trade-in option and at one point proceeded to state, “take your car out of here. We don’t want it.” The comment not only alarmed me but rather my wife, who was in his presence. As a result, my wife became triggered by Jake’s response regarding her car (the Nissan) because that was her very first vehicle. My wife had just graduated college and was 23 years old when she bought that car–she had spent years saving up for it. So as you can imagine, it held sentimental value to her. Now, we understand that perhaps the Nissan wasn’t the most “appealing” or “preferred” vehicle for a trade-in option, but that does not excuse Jake’s disrespectful tone and comment in regard to our proposition. I didn't entertain this issue for too long, as I was still interested in purchasing my Jeep, thus, we proceeded to move along in our conversation. I continued asking Jake questions regarding the cost and fees associated with my order, and he continued to speak to me in an irritated tone of voice–again, his demeanor made me feel as if I was wasting his time. At which point, Jake eventually replied to one of my questions by saying that if I was not going to purchase the truck he would “with [ease] sell my truck for $10,000 over the price.” Jake added that he “always sells vehicles $10,000 or more over asking price,” so “[selling mine wouldn’t be an issue.]” Once again, I found myself in awe of what was coming out of his mouth. I couldn’t understand how his comment would encourage me to close the deal right then and there. Even more so, why would he make a comment to his customer that waited 3 months, and drove miles from my home to this particular dealership, to purchase a car? At that very moment, I couldn’t help but feel disrespected and was questioning the ethics behind Jake wanting to make money off my pre-ordered vehicle (which mind you, I had every intention of purchasing). At this point, it was clear that Jake was not representing R.W. dealership in the manner in which I was initially received, so I asked to speak to the General Manager. I was then approached by Jason (another associate) and proceeded to express my concerns to him. Unfortunately, Jason was also not welcoming and was also making me feel as if I was an inconvenience. We discussed the value of the trade-in vehicle and purchasing options, but despite any of the countering options, Jason stood firm with his value of the vehicle (which he at that point hadn’t physically seen and made clear that he DID NOT care to see) with no explanation for his value. I find it hard to believe that a professional car salesman can value a vehicle without even seeing the vehicle first. During our negotiation, Jason didn’t allow me to review the pricing and numeration values with my wife, he declined to provide me with copies of the cost breakdown, and even stated that those were “his property.” When I asked Jason about the cost breakdown of the purchase options, I was answered with a defensive tone of voice, yet again, from a second salesman. Further, I requested a lease-tier-cost breakdown, but I was never presented with one and at this point, I wasn’t comfortable with Jason. After my bad experience with Jake, I was feeling discouraged about my choice to purchase my car with this R.W. dealership. Our experience was not the best one and I would never wish that experience on anyone. Especially as some of us are rebuilding after a pandemic and are fortunate enough to make room to invest in such a purchase. I began this purchasing journey in May with excitement to receive my dream truck but was met with poor business ethics. I feel my concerns are valid and I would appreciate them being addressed. I submitted a formal request on Monday, August 15th for a full review of my purchase order and lease agreement. It was evident that Jake and Jason have their own agenda of selling vehicles to hard-working people using poor ethics and poor customer service in an attempt to maximize their profits. My wife and I deserved better service and respect, as all your customers do. There needs to be an understanding to your salesmen (employees) that, typically (or for the most part) people don’t just wake up and decide to buy a car. It often doesn’t come that easy for most people. Some of us ( like my wife when she was 23) took the time and worked hard to save the money to make a purchase of such a degree. The lack of awareness was unfortunate to see and I hope gets addressed at some point with your employees because as you can imagine, without your customers, your business wouldn’t be thriving. We chose Russell Westbrook Auto Dealership because out of the two prior dealerships we had visited, your dealership won us over with an inviting hope for a positive purchasing experience. To all this, I am still concerned about my order. Was I oversold? Are there fees that are unnecessarily added and or misallocated on my purchase? Have other customers been victims of the poor ethics that Jake displayed by overselling vehicles to unknowing customers? Additionally, I am concerned that my lease agreement was poorly executed and I need to confirm that our trade-in value, the manufacture rebate, and dealership discounts were correctly allocated. I am requesting the three additional services that Gustavo (the Finance Manager) promised would have no bearing on the cost of the vehicle to be removed. The services very well have an impact on the cost and I’m not in agreement with those. I don’t even know what the services are or how they work. Additionally, I want a full review of the lease agreement. I was never given a copy of my credit report after I requested one, and I have never explained all operations and features of the vehicle (i.e. additional programming, phone applications, etc. I've made several attempts to secure a meeting with Raed (General Manager). I've placed several calls to him and have emailed Raed to no avail. As of today, I have no response from Raed or anyone from Russell Westbrook Auto Dealership.
Aug 31, 2022
I signed new car on 8th Aug 2022.
I signed new car on 8th Aug 2022. I was deal with sales manager over the phone and email. When I get there, other sales person change from original deal and I have to pay more than one I was deal with over the phone. Finally, I was spend my 4 hours in dealership for nothing changes. Anyway, that car one I want to buy was got damaged on window and chrome molding part. They said, it takes 2 weeks max to fix it. I told them fix two different damaged parts, when I go back to pick up the car, they only fix the window not the molding part and I send them back to fix it. They also need two more week to fix it again. Today is the day what day told me to pick up. However, my car is not ready yet again. I signed almost month ago never drive my new car yet. I already have pay first month car payment never received car. Also, one I don't really like this dealership is not really communicate with customer. They told me the reason why because super busy all the time. I am super busy when I work also. Anyway, I still have to call them first to check my new vehicle status because I signed new car in here Westbrook cdjr. Thanks.
Badie Audish
Sales Manager
Aug 02, 2022
Excellent service!
Excellent service!!! Courteous staff!!! I will recommend to a friend. Best auto experience I’ve ever had.
Jul 25, 2022
Great service tried very hard to keep us as customers!
Great service tried very hard to keep us as customers! Pleased to work with them
Jul 23, 2022
Luke was so helpful in aiding me with purchasing my new
Luke was so helpful in aiding me with purchasing my new 2022 Jeep Wrangler! He made the process very easy and headache free. I will definitely contact Luke in the future with any purchasing needs. Thank you Luke!
Jul 23, 2022
Great service, friendly employees always make me feel
Great service, friendly employees always make me feel welcome. My questions are always answered and they keep me up-to-date with what is going on with my vehicle. I refer them to everyone I know!!!
Jonathan Schwartz
General Manager
Aug 31, 2022
They are great to work with!
They are great to work with! I’m really enjoying my new Jeep! I would highly recommend Chris for your next purchase!
Aug 02, 2022
Excellent service!
Excellent service!!! Courteous staff!!! I will recommend to a friend. Best auto experience I’ve ever had.
Jul 23, 2022
Great service, friendly employees always make me feel
Great service, friendly employees always make me feel welcome. My questions are always answered and they keep me up-to-date with what is going on with my vehicle. I refer them to everyone I know!!!
Jul 23, 2022
Luke was so helpful in aiding me with purchasing my new
Luke was so helpful in aiding me with purchasing my new 2022 Jeep Wrangler! He made the process very easy and headache free. I will definitely contact Luke in the future with any purchasing needs. Thank you Luke!
Walid Benterki
Sales Manager
Aug 02, 2022
Excellent service!
Excellent service!!! Courteous staff!!! I will recommend to a friend. Best auto experience I’ve ever had.
Jul 24, 2022
It was my first time buying a car and they made it so
It was my first time buying a car and they made it so easy with there friendly salesman.
Jul 23, 2022
Luke was so helpful in aiding me with purchasing my new
Luke was so helpful in aiding me with purchasing my new 2022 Jeep Wrangler! He made the process very easy and headache free. I will definitely contact Luke in the future with any purchasing needs. Thank you Luke!
Ali Chiekh
General Sales Manager
Aug 02, 2022
Excellent service!
Excellent service!!! Courteous staff!!! I will recommend to a friend. Best auto experience I’ve ever had.
Jul 23, 2022
Luke was so helpful in aiding me with purchasing my new
Luke was so helpful in aiding me with purchasing my new 2022 Jeep Wrangler! He made the process very easy and headache free. I will definitely contact Luke in the future with any purchasing needs. Thank you Luke!