Staff
Sales
Oscar Sanchez
Sales Consultant
Rene Robles
Sales Consultant
Mario Garcia
Sales Associate
Julio Rodriguez
Sales Consultant
Osiel Ramirez
Internet Sales Consultant
Gio Briseno
Team Leader
JOhnny Briseno
Product Specialist
Reza Shahriar
Team Leader
Joshua Alvarado
Product Specialist
Nate Saab
Product Specialist
Jesse Calderon
Product Specialist
Sahak Bedrosian
Product Specialist
Shayan Ghelichkani
Product Specialist
Shawn Hanser
Product Specialist
John Mejia
Product Specialist
Andres Rocha
Team Leader
Sia Raissian
Product Specialist
Management
Mike Asatryan
Director Of Fixed Operations
Rodrigo Mancilla
Finance Manager
Shadi Abdelhadi
Sales Manager
Michael Gonzales
Customer Satisfaction Manager
Raed Malaeb
Director of Sales & Marketing
Calvin Gulam
General Sales Manager
Finance
Mirna Garcia
Finance Manager
Mickel Sophoclis
Finance Manager
Robert Martinez
Finance Manager
Robert Hastings
Finance Manager
Parts
Juan Del Rio
Parts Counter Specialist
Armenak Galstyan
Parts Manager
Internet
Michelle Kandilian
Internet Sales Consultant
Omar Hernandez
Internet Sales Consultant
John Morovitz
Internet Sales Consultant
Jocelyn Oajaca
BDC Agent
Flor Gama
BDC Agent
Administration
Russell Westbrook Team
Administratior
Russell Westbrook Team
Administrator
Nick Olson
Social Media
Oscar Sanchez
Sales Consultant
Mar 16, 2020
Just get the run around
Charged me 200 dollars to check passenger headlight leak, truck 2019 less than 5000 miles. Never took it apart , said it was damaged in previous accident, not under warranty. Accident didn’t involve front or passenger side at all. Supervisor never answered phone or messages. Now having trouble with truck just bought 1 week ago.
Mar 06, 2020
My goodness, Oscar Sanchez was divine to work with. He is...
My goodness, Oscar Sanchez was divine to work with. He is very nice and answered all our questions with a smile. He has amazing customer service. Oscar, made our shopping experience delightful. Thank you Oscar !
Feb 25, 2020
Amazing customer service! Oscar and the team extended not...
Amazing customer service! Oscar and the team extended not only the highest courtesy but also — EXTREME PATIENCE and persistence with the management of my financing. Thank you!!!!
Feb 24, 2020
I asked if they were going to do a hard or soft inquiry....
I asked if they were going to do a hard or soft inquiry. Raza said just one hard inquiry. There were a total of “5” Hard Inquiry’s done on my credit. That is ridiculous. Never again!!
Feb 23, 2020
Friendly, funny and very helpful people. Paper work...
Friendly, funny and very helpful people. Paper work process was a little long but over all it was a good experience. Dealership is also clean.
Feb 23, 2020
Could have been a little bit quicker (was almost 4...
Could have been a little bit quicker (was almost 4 hours), but I am still satisfied with my purchase! Great service from Oscar and his team.
Feb 20, 2020
Thank you Ozzie and Oscar for assisting me with my...
Thank you Ozzie and Oscar for assisting me with my purchase. I’m so happy with my Jeep, they were so helpful and patient. Thank you so much for making the process so simple. I definitely recommend these two if you’re looking to buy/lease a car. Already referring family and friends!
Feb 19, 2020
I came In to find a perfect car and this dealer made me...
I came In to find a perfect car and this dealer made me feel comfortable , gave me options , and sales person was nice and helped us out . I would defiantly recommend this dealer.
Feb 18, 2020
Awesome experience they help me a lot Very helpful I’ll...
Awesome experience they help me a lot Very helpful I’ll definitely come here out again because it help me a lot And super nice people
Feb 16, 2020
Other than a somewhat significant delay getting into the...
Other than a somewhat significant delay getting into the finance department (busy day at the dealership) the sales process with Ozzy and Oscar was great.
Jan 09, 2020
Amazing sales guy!!!!
Very patient man and very knowledgeable. He also answers you with a smile and makes shopping for a car hassle free. He was simply amazing with his customer service and shows you the car hands on before buying. I recommend Oscar Sanchez for any car purchase. Thank you sir!
Jan 05, 2020
Jeep Family
Oscar went above and beyond as a salesman! Great customer service, also Mirna from finance was very helpful and made the process quick! Thanks again for all the help and we are extremely happy with our purchase!
Jan 01, 2020
new jeep
excellent service that oscar sanchez provided on our new leased jeep grand Cherokee we are thrilled with our new leased. LOVE JEEPS thank you. russell west brook cdjr
Jan 01, 2020
My new truck
We're super happy with our new truck. Had a great experience with oscar he made the procces of trading our car for the truck we wanted very smooth!!
Dec 31, 2019
I had excellent experience
I bought the car from sales manager reza he was beyond nice and professional I recommend this dealership to all my friends and family I like what I bought love my jeep
Dec 21, 2019
my firts scatpack
excellent service from the moment i walk in oscar sanchez is very knowledgeable on the dodge brand. i love my charger also i would like to mention Melvin help us out as well.
Dec 15, 2019
Beyond happy!!
I cannot say enough wonderful things about this dealership!! My experience with my sales advisor Oscar Sanchez was incredible. Oscar is the absolute best! He is extremely knowledgeable and very friendly. He really cared about my experience while I was there. He answered every single question I had and explained everything in detail. Purchasing/Leasing a vehicle can be a scary and long process. Oscar made me feel comfortable and at ease every step of the way. The entire staff was professional, friendly, and helpful. Leslie in finance was a joy to work with. Of course Oscar is my favorite as he made it all happen. The sales manager Andres is absolutely fantastic as well! It makes sense why this dealership does so well and is so highly regarded. If you're looking for a Jeep, don't even bother with any other dealership. Russell Westbrook is by far the best Jeep dealer in LA! I've never been so happy in a vehicle as I am in my new Wrangler! Thank you thank you thank you!
Dec 13, 2019
Ask for Ocsar Sanchez
Went in just to see the new diesel Big Horns. But after looking at and test driving the 2500 Ram Laramie we knew it was the truck for us. Oscar really went above and beyond and got us a great deal so we got ourselves an Early Christmas Present.
Dec 12, 2019
Love my new Jeep Grand Cherokee!
Oscar did a great job! He was friendly and professional. The dealership was very busy on the day I purchased my Jeep but Oscar made sure to continually check on me throughout the process (e.g. answer questions, offered to bring me food, water, snacks, etc.). I had some separation anxiety issues (LOL :) when I had to turn in/trade my old vehicle and Oscar was very kind and reassuring. I am very happy with my Jeep and the price I paid. I would definitely recommend Oscar.
Dec 11, 2019
T P Review
My experience here was really great! Oscar was really cool & he worked his butt off to make sure I was able to drive away in the car I wanted; not just some car I settled for. It was a long day, but it was pretty amazing! Thank you so much to the guys at Russell Westbrook CDJ. I’m a very happy customer!
Dec 01, 2019
No longer what it once was
The service center has gone down in customer service and communication. My last 2 experiences have been terrible; poor communication and attitude. I used to love going here, now I prefer to go else where.
Nov 28, 2019
Great experience!
My husband and I drove up to Van Nuys on a Sunday afternoon from Bakersfield and were quickly greeted by Oscar. He was very friendly and showed us the cars we were interested in without wasting our time. He helped us get the car we have been wanting and at a rate we could work with. I would recommend this dealership to my friends and family. We had an overall great experience. Thank you Oscar!
Nov 26, 2019
Great staff
Excellent service, would recommend to friends and family! Everyone was a delight to be around and helped every step of the way. Thank you so much!
Nov 22, 2019
Tire rotation & oil change
No need for appointment ... even though they were busy... my car was serviced an hour after I got there! It was initially going to take 3 hours .... I highly recommend anyone to come & get their car serviced here.
Nov 19, 2019
Service
Need to be in your system to notify me for oil changes. I’m not sure why I missed being on this simple request cause everything else is great
Nov 19, 2019
Worst service department I ever been to!..
Service department employees were very rude on the phones not paying attention over all terrible service department I’ve ever been to. Don’t have to many options around me so that’s where I need to take my vehicle. It was so bad that I don’t want to purchase another ram/Dodge vehicle ever. I’ve had 3 Ram vehicles and my newest one is a 2019 and I love it but the services departments are terrible. The only helpful person working there was Oscar but have to mention it again worse service department Ever!
Nov 19, 2019
Russell Westbrook cdjr
I waited on the best deal and I believe I got it, at Russell Westbrook cdjr with my sales guy Oscar Sanchez my new Jeep is great and I am very happy with the outcome of this experience with this dealership!
Nov 19, 2019
Excellent experience
I been going back in forward with Oscar Sanchez. Until finally I made my mind on what car suits better for my family the Jeep Grand Cherokee! I am so happy with my vehicle and my experience at the dealership I also want to thank Jorge Aguilar finance manager as well for making everything smooth and easy thank you guys.
Nov 17, 2019
Dodge Charger
Nice car very happy! Thanks RW starting my real estate career in style. Would come back to RW cool staff nice environment. Cool basketball court.
Nov 12, 2019
Ram truck
Oscar and David were very helpful. I would definitely send my family and friends to see them. I bought a new Ram 2019 and received all the rebates.
Nov 06, 2019
Thanks Oscar!
Oscar is so helpful. And, he always remembers me and my son when I come in, which makes me feel cared for. Thanks for everything Oscar!
Nov 02, 2019
appointment made it easy...
friendly service, fast & efficient work done... it's usually busy but made an appointment & it went smoothly, took my car in for recall on upgrade so it didn't cost anything but the service was still great.
Nov 01, 2019
No stress car buying
Very helpful sales people and management. Stress free environment. Everybody knows how stressful it is buying a car. You don’t know if you’re getting a good deal or getting ripped off. I got a deal that I thought it was impossible to get. But the guy came back said he was going to do it. Within one hour I was out of there with my New car. Thanks again to the staff that made it possible.
Nov 01, 2019
Awesome
Me gusto como me atendio oscar sanchez y me aprobaron rapido y kn poko down payment...me invito a comer muy atento su dealer gracias
Oct 29, 2019
False advertising
I went to this dealership because of the price advertised for the car on line. I did my homework and knew the exact car I wanted and provided the vin #. After test driving and decided I wanted to purchase, they came back with a price that was 3k higher than advertised. They stated that there was added theft control on the car that wasn’t included in the price. Then they listed the car as new, when in fact it had 1,200 miles on it. While I ended up purchasing the car, I would not recommend anyone to this dealership as I bought the car, because it was what I wanted not because of the services I received.
Oct 25, 2019
Long horn
Really good experience buying my first truck here at Russell Westbrook cdjr, my sales man Oscar Sanchez was great we negotiated everything through the phone and just walked in to pick up truck . That’s how easy it is to get a vehicle at this dealership!
Oct 15, 2019
my visit to westbrook dealership van nuys
i very much appreciated the low key and low pressure sales practiced at this dealership.i purchased a 2019 jeep renegade latitude,got a fantastic deal with the help of my negotiator.I unfortunately had to trade in my beloved 2006 jeep wrangler rubicon with 39,600 miles (a cream puff) but, received a terrific price for it. my only "complaint" was we spent too many hours waiting for a credit check which was never going to happen that afternoon due to my credit reports being frozen,this could have been continued the next day, other then that everything went very smooth. Both Jesse Calderon and Oscar Sanchez were a pleasure deal with.
Oct 15, 2019
Follow-up Isn't good
I was very happy with Michael in finance. He did a great job. I was happy with Oscar until after I had the car. I immediately have issues with the vehicle and I felt the sale was over and so was he. He has been little help after the sale. My issue is my driver-door window is not functioning properly and my brakes are squeaking the day after I bought the car. The car was in your service department for almost a week. I was told everything was ok and works yesterday 10/14. Today 10/15 the window has the same problem and the brakes are still squeaking not very satisfied with my service visit at all. Friendly people and the rental was great but my car is no better off then it was when I had an issue the day after I bought. I really wanted to bring more people to this dealership as the deals are great but I feel I'm going to wind up elsewhere to find out what's wrong with my car.
Oct 15, 2019
I was happy in the end
The only thing that the phone was not working and I had to come there to see what was going on the first time but we understand.
Oct 12, 2019
Great
Great service everything was done as fast as possible and they were very helpful with everything I needed. They answered all of my questions I had.
Oct 08, 2019
They are very friendly and they will acomodate you with you
Great service staff always been friendly Been going to this dealership for all my truck services offer shuttle of is need it Great attention to customers.
Oct 03, 2019
Easy process
One of my favorites dealerships. They were friendly and straight forward. Put us is the Jeep we wanted and didn’t have to spend the whole day waiting like other dealerships
Oct 03, 2019
Oscar in the service dept.. is fabulous!
Oscar was friendly, helpful, professional, honest and ultimately compassionate. My car needed so many repairs it made more sense for me to buy a new one. I own my own business and need my car. Since my car had 2 recalls (in addition to other problems) Oscar gave me the use of a rental car which saved my day. He made the whole awful bad car news experience better. Thank you Oscar!
Oct 02, 2019
Great experience, car was nice and clean at the end
Thanks for doing a nice job on the car, the car was nice and clean at the end. I got in and out quickly in the morning before work and a car took me to work.
Oct 02, 2019
Amazing customer service!
Best costumer service in the business ! Oscar and the management team did everything they could to get me the deal I wanted. From beginning to end the entire team made sure my family and I were taken care of.
Oct 02, 2019
As always excellent
Thanks for all your help Oscar. As always it was good experience thanks for serving me with respect. For sure I'm coming back and will recommend you.
Sep 22, 2019
Customer Service
I went in for an oil change without an appointment and the service was fast and easy. I received great customer from beginning to end.
Sep 19, 2019
Good customer service
Answered all my questions and doubts. Made my experience as a first time buyer a great one. Previously had a bad experience with Nissan. Staff was rude there and practically told us we wasted their time after we decided not to buy. I would recommend Russell Westbrook to anyone looking for a comfortable experience
Sep 18, 2019
Excellent Service
Excellent service. Clean waiting area. Refreshment area provided. I waited a bit during the mid-day Friday rush to be serviced for an oil-change, but once I was addressed and admitted to check-in, all went smoothly.
Sep 16, 2019
Great service package plan
I purchased the 3 oil change service plan. I think it's a deal at $99. As always its takes around 2-3 hours to get the vehicle back. Dealership provides Uber if with the service area which is great. I'm happy with everything. They only thing is they forgot the next service schedule sticker so I'll just gonna have to write it down somewhere to remind me
Sep 16, 2019
great
The length of time was a bit too much, but overall i was happy. i was also happy with price. it was fair to bundle to have my next two oil changes at your facility.
Sep 16, 2019
Another Satisfied Customer
I returned my lease and was met with congratulations and assisted immediately to get the process to get into another Jeep which is what i wanted. They had my color, make and model and the rest was great service as usual. The dealership was clean sales reps were helpful and cheerful.
Sep 14, 2019
Best Jeep Service in LA
Punctual and numerous efficient service staff to minimize your wait. Explained various options and pricing. So far the problems have been corrected. I will be happy to recommend R. Westbrook to other Jeep owners.
Sep 09, 2019
Forget West Valley Dodge- come to Russel Westbrook
ever since the west valley jeep closed down, the dodge across the street took over all the mopar service work. they couldnt be more ill equppied to handle their original workload let alone jeep customers. I went there looking to have them check on a code. West valled dodge said they dont do those types of things on the weekend. I called Russel Westbook Jeep and asked if they look at engine issues on weekends and they do. not only that they're open until 7pm. this is unheard of with service depts. I came in with my mopar service contract and it was night and day compared to west valley dodge. the setup a rental car for me and kept in contact. they're doing what service departments should be doing.
Sep 09, 2019
thank you for a painless experience
thank you Oscar for your professional work ethics. thank you see you next service. already recommended to a friend. Oscar explained all aspects of my cars services to me.
Sep 08, 2019
Very pleased with my service
I showed up with no appointment and was taken in. The uber to and from was absolutely remarkable. Made my experience super easy. I would definitely recommend.
Sep 06, 2019
Great Job
Oscar and the rest of the staff who helped me were amazing. The guy who helped find a bank for me and the guy who in finance who did all my paperwork!!!! Bad with names but all 3 get a perfect 10
Sep 05, 2019
Maintenance for my car
My car had been giving me issues as far as stalling. When I told Oscar I live a good distance away and don’t have time to go to enterprise to get a loaner car after I drop off my car he assured me that there will be a rental here waiting for me as soon as I arrive. He was very attentive and helpful. Great communication at all times.
Sep 03, 2019
Service
Routine service completed on my Jeep Grand Cherokee coupon was honored no appointment necessary pleasant experience thank you team at Russell Westbrook of Van Nuys!
Aug 27, 2019
Satisfied!
Great customer service. Reliable and experienced staff. Good communication. My concerns were addressed in a timely manner. Plus they washed and vacuumed my car ;) Thank you guys!
Aug 26, 2019
Not impressed
I wanted to bring in our Dodge Promaster cargo van in for an electrical diagnosis. Service adviser had poor communication. When we dropped off the vehicle, many workers appeared to be on their phones, goofing around. They were not helpful to my employee who dropped off the vehicle. Did not receive a call as to when vehicle would be ready, had to call in multiple times before receiving info. Car came back last week. Front headlight is now out as well as rear lights. Employee got puled over for a warning because of it. I purposely brought in this vehicle due to an electrical issue that i feel is not resolved. I'm calling in to get the issue resolved with what I hope will be better customer service than I have received so far.
Aug 24, 2019
Oil Change
Went in for an oil change and was greeted right away, everything was fast and easy, and I even got a complimentary car wash. Thanks Oscar!
Aug 23, 2019
Had wait 4 days for update.
So I drop off car early in week. I was told I could drop off sundays. My appointment next day. I had work. So Sunday was good. I’ll give them a day to check vehicle. Tuesday I called no reply. Wednesday called no reply. Finally speak to supervisor. Thursday was told he will call back later that day. Never happens. So Friday after being hold 30 minutes. Line hangs up. I called again and finally my service advisor finally answers On Friday days later.. He finally tells me we replace camera. They will have to order new stereo. Ok. I have to bring back when arrives. Pick it up saturday morning. Just come find a dent on my car. I love this dealer place. But hopefully was just small mis communication issue. I’m a calm person i don’t get mad. Just want updates after two days. This was all factory issues. I was not even given car to use in mean time.
Aug 23, 2019
Oil change
Customer service was a bit awkward. Employees were speaking in foul language. Didn't seem happy. The person who helped me initially had a problem finding my warranty. I asked if he could call where I bought my warranty and he said no. He said I had to pay for the service and then asked for a refund if I wanted it done. I proceeded to call myself to find an answer about my warranty. Found my answer in less than 5 minutes. Something your employee could have done.
Aug 22, 2019
Jeep Wrangler.
El servicio al cliente excelente, ambiente agradable y relajado , bastante preparados los vendededores en el conocimiento de los vehículos, Gracias a Óscar y a su equipo de finanzas por hacer posible la compra con las especificaciones que solicite de manera rápida y sencilla . En definitiva la atención al cliente es lo básico en este dealer, también recomiendo el servicio de reparación el cual me sirvió de mucho por mí anterior vehículo el cual desafortunadamente no compre en Russell sino en otro dealer
Aug 15, 2019
Bad!!!!
This place is a straight scam. So today I called to compare another local dealer pricing and spoke to Oscar. I provided him with ALL the details of my other deal and credit score. I know what can be done amd what cant be as I already had financing through my union. He passes me to "manager Christian" who tries to work over the deal. I ask for itemizied break down as payment on the truck didnt seem right. Boom Christian tried to reduce Westbrook discount from 7300 to 5200, 1st mistake. Ok benefit of the doubt they correct lowers payment back on track. Oscar tells me your price is good till 9pm today I'm locked in on deal. I tell him ok dropping kids off at pratice I'll answer as best as I can 30 min tops. No more then 22 min goes by he texts me "sold to another customer good luck thanks". How do they work a deal with 2 customers same stock number same finance bull pin these guys do this all day 247. So I just told you yes give me 30 min. Then he pitches me another truck 3k higher with different options. I say sure at same price let me look at options. This thing is way different I say, NO. Again Oscar "ok thanks" like my bad I'm brushed off I'm the customer xxx! Christian says "we work in teams I didnt know another team was working a deal" REALLY BRO SAME BULLPIN! I call sales dude hangs up on me. Call again another dude hangs up on me. Ask for manager yup ring ring. This place is a scam and I'm taking everything to FB and ALL social media till they rectify the entire issue. Rectify, no special deals just same truck same options. Luckily we know a few Westbrook fam! So tired of the swagger sales guys who think they are untouchable. DO NOT SHOP HERE AT ALL.
Aug 14, 2019
Great service!
Went in for the Rubicon’s oil change and was immediately pleasantly greeted outside, at the drive-in. The employees inside were busy but very helpful and had a great attitude. Gave me an estimate of time and offered to uber me while they got the job done. Needed an oil change and they went beyond into taking care of the Jeep by doing a full diagnostics, tire rotation, plus wash. Speedy communication for the uber ride and when the car was ready for pick up. I’ve got a closer service center but I stick to this one!
Aug 14, 2019
It was great trevor was amazing
Trevor was amazing in helping me chose my beautiful 2019 Jeep Wrangler. And Rodrigo was always so helpful . Definitely recommend going to check and get your car there.
Aug 14, 2019
Never returned calls.
Car was there for ONE MONTH. You couldn't get a stupid radio, and I had to order it and get it myself. I called everyday, and Oscar never returned my calls. Schuyler Moore
Aug 12, 2019
Great Service
I was experiencing issues with my vehicle and given the run around for a couple of months. However, once we alerted management of our issue, he was able to resolve the issue in a matter of days. Throughout the entire ordeal, the service manager and the service reps were respectful and communicative. I appreciate this service and would recommend this establishment to any customers looking for a solid dealership they can trust.
Aug 09, 2019
Great service.
Oscar was awesome. Very transparent and gave me all the info that i needed with the repairs and the recall. Uber service and rental is a great addition to the service.
Aug 07, 2019
Great Service
Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see if you need anything and when your vehicle will be ready. Only thing that doesn't make this a 5 star is the lack of care they had when handling my car. No scratches or anything drastic but I saw a bunch of dirt smudges and finger prints on my car. Its not like I had a car wash right before but I would've appreciated a rinse or a quick exterior wash for the amount I paid! Hard to get any complimentary service now in days, but whatever. All the guys there are super helpful.... to women.
Aug 06, 2019
Rude customer service. New electrical problem after.
Upon arriving five minutes early for my 8:30am appointment my designated customer service guy, Oscar was no where to be found. There were two other people working the desk and they didn't help me. I patiently waited. Oscar finally arrived late, maybe at 8:45am, possibly later. No apology, not that I needed one. That was fine, I just wanted to drop my car for the Jeep diesel recall. He proceeded to take care of me with zero care and no hospitality. I don't ask for much, but I do know what good, even decent customer service looks like. I run my own business. Ideally you would make the customer happy to be there and try to work with them. Show effort to hear their concerns and requests. I felt he was rude and short. Simply didn't care. I also didn't appreciate being called 'Boss' and 'bro.' Unprofessional. When I came back to pick up my car he did step it up a little his customer care by actually looking me in the eyes and attempting to address my concerns. I picked up my car and drive home. The next day a warning light on my dash which has never come on came on. I called Oscar and he had the same unhelpful attitude. Basically saying if have to pay to get it checked out and pay to get it fixed once they found what was wrong. I came in to get a recall fixed, left with electrical issues that I now have to pay to get assessed????? Ridiculous. And they supposedly ran a full inspection on my car while they did the recall. Shouldn't this have been noticed when they did it? I ended up taking over an hour of my day that day to personally drive back to the dealer and speak with the manager Mike. He was very helpful, haver me his card. I used to go to West Hills Jeep for service and they were amazing. Took great care, made me feel stoked to be there and got the job done without extra charges. My first impression with the Russell Westbrook dealer was not good. I won't be going back for new services but I'm hoping they take care of this issue they caused for free.
Aug 03, 2019
In a pinch and Oscar came through!
Just hours away from a long road trip when my check engine light came one. Not only did Oscar make the time to check things out on a busy day and without an appointment, he made sure that I was informed each step of the way and I was on the road in no time. BEST service hands down!
Aug 02, 2019
Smooth, cordial
Oscar was very polite and helpful. I’m happy you still have the complimentary car wash. So many other car service centers have done away with this.
Aug 01, 2019
Oscar WAS GREAT!
The service I received by Oscar was exceptional. He gave me an estimate time when my care would be ready and delivered earlier than expected.
Aug 01, 2019
Lack of communication
I brought my Renegade in because the air conditioning was not working. My Jeep was in their service department for 1 month. During that time no one reached out to tell me what was going on with my Jeep. I would have to contact them to ask what was going on. I would receive a very short answer that “your Jeep was not ready. “ I asked why, their reply “condenser” and that’s it. So I waited. Finally after a month I contacted them again asking the status of my car. I did not receive a reply. The next day I received a call saying my car was done and I could pick it up. Overall I have to say their communication is terrible.
Jul 29, 2019
Wonderful and simple.
This guy named Oscar Sanchez was the best, he gave me an awesome service, he explained every question I had and I felt like home with him, so comfortable when buying my car. Everyone felt like family.
Jul 29, 2019
Excellent customer service.
Fabian was great, not only did he excel In customer service but he also went out of his way to make sure I had transportation to work. Thank you all for your help.
Jul 26, 2019
Mediocre service
Friendlier people in servicing required, and better spoken when dealing with customers. I took my car in for a recall and never notified when it was ready for pick up, I also took my car in fresh out of the carwash which was a mistake because they returned it dirty with water Mark's and dirt and hand prints, being that this is a black car it is very noticeable . a complementary wash would have been nice but it was not offered or even done taking into consideration that it was clean when dropped off.
Jul 23, 2019
Great service
I brought my 2018 Jeep Wrangler unlimited to the dealership. Oscar the service rep helped me For the service. This is a great dealership. I brought the car to Harout, first time and he initiated the service. The backlight had a crack and console latch broke. These two parts were replaced.
Jul 23, 2019
always great service with a friendly smile.
Oscar has been my service advisor for almost two years now and he has always made my family feel welcomed no matter if it was a simply oil change or a major job on the car. Thanks for your great service.
Jul 14, 2019
Treated Like a Valued Customer
Was notified of a recall on my vehicle and had to get it taken care of so I called the number provided. Scheduling an appointment was super easy, and they offered early morning times (7:30AM drop off) so I would still be able to head off to work. When I arrived the morning of my service the staff was friendly and accommodating, and provided a clear timeline of how long the recall correction would take. Bonus was they offer complimentary inspection, carwash AND Uber up to $15... I used that to make my way over to Starbucks and get some work done while I waited. When the vehicle was ready for pickup they called me and then offered to get me an Uber back. Such a well-oiled machine they are! Will be back for all my service needs...
Jul 13, 2019
Great!
Oscar was extremely helpful and made the experience great for me! All of the employees were polite and customer oriented. I really appreciated Oscar making sure to get me an appointment right away and taking care of all my needs.
Jul 08, 2019
Unimpressed
service was disappointing, after two hours I called three times and they forgot about my car. Upon my return I had to wait even longer
Jul 07, 2019
My first service visit for my Dodge Challenger RT
When I took my car in for its first oil change and tire rotation I was greeted by Oscar. He was very courteous. He explained clearly the different options that were available to me and charged me a fair price of all services rendered. He also released the back center seatbelt which got stuck when I pushed down the back seat in order to transport some bulky objects. I was impressed by the professional way my car washed and vacuum before receiving it. I was very satisfied with my visit. Thanks a lot!
Jul 06, 2019
Great comfortable no hassle
When arriving to dealership was greeted by management very good people made you feel comfortable got the best deal in valley hassle free They definitely work with you putting together a nice deal don’t hesitate to stop in & Ralf to someone
Jul 06, 2019
Best customer service
I liked how fast the service was done. Customer service was very professional and kind. I also got an Uber to go home and back once the service was done. Oscar made the process easier.
Jul 03, 2019
Huzzah, my Jeep is fixed!
I’ve worked with Oscar and Fabian multiple times over the last few months and have had nothing but pleasant interactions. They also have relatively decent taste in music. Thanks for taking care of me!
Jun 30, 2019
Great quality work and service!!
Always tale my Jeep or Dodge Durango Russell Westbrook because whatever issue I have with my vehicle is taken care of right off the bat!!
Jun 29, 2019
Awesome service!!!
Everyone was so helpful! Alex was especially awesome! Definitely recommend this dealership for all your service needs! Best service department! I’m definitely bringing my car back her for all my needs!
Jun 27, 2019
Best Customer Service EVER
I came in for an oil change but the wait time was 3 hours. My service advisor was Oscar and he got me an Uber to go back to work and then got me an Uber from work back to the dealership when I got off work so I can pick up my car. Russell Westbrook is the only dealership I trust to work on my 2018 Dodge Charger SRT. I love the staff and they are so accommodating. Thank you Oscar and the rest of the staff at Russell Westbrook!
Jun 26, 2019
Quick oil change.
Oil change was 2 hours. Oscar was friendly, and he called me as soon as my car was ready for pickup. Good job Russel Westbrook.
Jun 26, 2019
Excellent!
The overall experience was amazing. The whole staff was attentive and genuinely interested in my needs. I would recommend this to my friends and family.
Jun 24, 2019
Good service
I have been coming to Russell Westbrook Dodge Chrysler since leaving another service dealership and have been very happy with the service. They always do what they say and are very friendly.
Jun 16, 2019
Awesome
I would recommend having your Jeep,Ram,Dodge or Chrysler service in this place. Workers are friendly and helpful. Service price is good tho some services are a little higher compare to Ryddle.
Jun 07, 2019
great service
i liked the service from the sales and finance employees! everything was great and easy going! i also liked the quick service and great service of Robert Martinez my finance manager! thank you
May 06, 2019
1st challenger
wow where can i start, we have challenging credit but this dealership made it happen for us!Our sales guy Oscar was out standing, he was with us the entire time explaining the process. Great customer service. provided water and coffee at all times. Thank you so much very happy with our challenger.
May 05, 2019
Great experience!!
I am so happy that I was able to finally get my work truck! Oscar Sanchez my sales person was great, and the dealership was very nice great music, and just a big thank you to everyone.
May 03, 2019
The extra mile
I have what’s considered BAD credit Been to so many dealerships and wasted hours only to be denied or told they can’t do anything to help But then I met Oscar and the team at Russell Westbrook They did everything and I mean everything to make sure I left with not only a vehicle but happy and satisfied with my purchase This team has earned my business and I will definitely send friends and family to Russell Westbrook
May 01, 2019
Oscar is Amazing
This dealership is amazing! From the options of the vehicles to the staff. Oscar my sales rep was incredibly unbelievable. He consistently worked with me with every question every concern I had. No matter how annoying I got (because I was...Lol) he was there answering my calls and messages at all hours. If you’re looking to buy a Jeep GO TO OSCAR!!
Apr 24, 2019
answered all my questions.
I had many questions about service on truck. and answered with no delay Made me feel more confident in bringing my truck to this dealership{ than the other dealer that i was unhappy and didn't trust the service dept.) even when i came for an oil change they wear able to tell what type of oil was used, very important to me knowing what they are doing to my new truck. Good job
Mar 31, 2019
Great service.
Oscar was amazing help in getting me the deal I wanted! Everyone was helpful and professional, felt very welcomed and also felt as if they really cared about getting me into my car! Overall amazing service.
Mar 24, 2019
Great experience
Great staff the salesman Oscar Sanchez so helpful made everything so easy for me great guy would totally recommend him great attitude makes you feel very welcoming, This dealer is amazing they work with your budget tell you what is best for you im so grateful i came here thank you to everyone that helped me thru my first car purchase. If you are reading this and are looking for a dealer to shop for a car trust me get you car here you won’t regret it.
Mar 21, 2019
Great
LOVED.IT! THE.BEST! Had a great experience And am very happy with my purchase. Never felt pressured and the staff was nothing but supportive and insightful.
Mar 18, 2019
Great Experience!
We actually had fun shopping for a car here! Oscar made our experience fun and easy. I would definitely recommend coming here. Other car dealerships were complete nightmares so we were happy to give them our business.
Mar 16, 2019
great experience
my experience was great oscar helped me out from the begining in getting me in my dream car and helping me apply and showing me all the diffrente cars they had then helping me make the greatest decission of my life thanks so much
Dec 19, 2018
Thank you Oscar
Óscar was very helpful ,we bought a Jeep Wrangler Sahara , he explained everything we need to know about it .thank you for everything you are a great sales man 🙂
Nov 11, 2018
Amazing/Awesome
Grasias oscar por brindarnos, tu ayuda..en nuestra compra,, del dodge charger hellcat..2019 It was a great experience. Great services. I would totally come back and purchase another viachle.
Nov 05, 2018
Outstanding
From the moment I got to the dealership Oscar made me feel welcomed. Oscar was very thorough and very knowledgeable about the vehicle. He provided the best customer service ever. I will definitely be recommending this dealership to my friends. Thank you once again Oscar for me making my dreams come true of purchasing a brand new vehicle. As for Hady he was very welcoming and I did not feel pressured. Hady provided exceptional service. Again, my girls and I Thank you from the bottom of our hearts.
Oct 31, 2018
Great
People very kind and professional I’m very happy with the attention and service , I ask a lot of questions and patiently they responded thank team Russell Westbrook for your help
Oct 28, 2018
Amazing, professional, and spectacular service
Oscar was super helpful, kind, courteous, professional in all ways...couldn't of asked for a better salesman to help me achieve the purchase of a vehicle! He should be named employee of the month!!! He was just amazing! I'm super happy with the car, with his work ethics, his help, overall, an amazing experience. I'd like to mention Hady as well. Very nice and descriptive at the time of signing...and Mr Eduardo too. Thank you very much, super grateful!!
Sep 26, 2018
Great Experience
Oscar and his team were great and very friendly. We worked together to get my car to a price I was happy with. Can't wait to drive my car!
Sep 16, 2018
Wonderful
It was a pleasure coming here oscer was amazing I got the car I wanted and a great price love it I would recommend this dealer to my friends
Sep 05, 2018
Good attention
Oscar good attention, and good service, nice cars, I love my new car, my wife will grad own her also, thank you for everything nice
Sep 04, 2018
A+++ Car dealer experience
Very knowledgeable staff. Oscar was informative, friendly and straight forward. Would recommend this dealer to friends and family. Thank you Oscar and the rest of the staff at Westbrook Dodge!
Sep 02, 2018
Great customer service
I was unsure of what I wanted, but after I drove the 2018 Sahara I fell in love! He explained in detail all the nice features the car has. He also helped my brother and I take off the roof tops and have the entire Jeep experience before purchasing. I brought my father along so he could guide me through the process and Oscar made sure all his questions were answered. If you’re thinking of getting a Jeep, make sure you go to Oscar he will take care of you! Overall the entire staff is friendly and accommodating, they won’t disappoint you.
Aug 31, 2018
Oscar was Terrific!
Wonderful experience getting a 2019 Jeep Cherokee lease. Everyone was friendly and helpful, especially our salesperson Oscar. The process was also seamless and streamlined. Highly recommend!
Aug 28, 2018
Jeep Grand Cherokee Lease
I had the pleasure of working with Oscar Sanchez to help finalize my lease terms. I would definitely recommend buying or leasing your next vehicle from him. He not only understands and listens to your needs, but he'll go the extra mile to deliver on his promises.
Aug 25, 2018
Oscar
Amazing knowledgeable and very accommodating and friendly We loved working with Oscar and the whole team Loved finalizing with Mirna Thank you guys Will recommend
Aug 25, 2018
Amazing
We loved the car, but left with it because of Oscar. He was great and explained everything in detail. Also very patient. Love him. Thank you!
Aug 20, 2018
Excellent
Excellent service and help. Everything was easy going and the treatment received was even better! They work out good deals and cooperate with prices! I recommend it!
Aug 05, 2018
Vibe so great, makes you feel like family!
The environment and people working here are all so friendly and amazing at what they do. Very happy to have done business with them! Come check them out!
Aug 03, 2018
Oscar Sanchez is an exceptional salesman
Oscar Sanchez is an exceptional salesman. Down to earth and easy to talk to, Oscar made my Jeep leasing experience incredibly easy and successful. He took the time to listen to all of my questions and concerns and he always provided helpful answers which ultimately lead me to decide on Jeep. Needless to say, Oscar's vast knowledge of the Jeep brand was a major part of my decision to lease my 2018 Wrangler. This was my first car purchase and he assured me he'd walk me through the process from beginning to end and he followed through on his word. Oscar along with Jaden, Travis and Hady, are clearly professionals who takes pride in their work in finding the right car for their customers. They certainly helped me make the right purchase and I'm very pleased. Thank you again!
Jul 28, 2018
Help out the most and when out his way to get us our dream c
I would recommend him to my friends and family. Thanks for everything and how hard you work to help us out with our dream car
Jul 22, 2018
Amazing
I appreciated that our sales guy gave me the opportunity to drive and test out the different jeeps in there dealership to help make my decision. By doing that I was able to get a better feel of what I wanted because other dealerships didn’t do that for me.
Jul 02, 2018
Amazing experience
Oscar is amazing! Is such a great seller! Has a lot of patience. Try to get you the best deal! I highly recommend coming to this store!
Jul 01, 2018
Great experience shopping for a car
from the moment I walked in I was greeted so well my salesman Oscar was very helpful explaining every process everyone was great and made everything go smooth. thank you guys !
Jun 22, 2018
Russell Westbrook is the best dealership!
My husband and I went to Russell Westbrook to get a new Jeep because we love this dealership. We got our last Jeep here. Oscar Sanchez helped us to get the best deal. He's a friendly, easy going very professional gentleman. We liked working with Oscar! He was nice, he listened to what we wanted and he made it happen quickly. The old type of car saleman haggling over prices is long gone here. If you're thinking of upgrading to a new car or SUV this is the place to go. Ask for Oscar Sanchez, he's the best!
Jun 08, 2018
Amazing
Quick, and easy... Oscar was super nice and helpful Without a doubt I would recommend him. He doesn’t pressure you or anything. He’s simply amazing!
Jun 02, 2018
white jeep
The service was very good, it took a long time but everything was handled professionally. The place is very comfortable and the overall customer service excellent.
May 30, 2018
Excellent!
Oscar and Jaden helped me find the perfect car! Friendly and knowledgeable! Recommend coming here. They made the experience of buying my first new car stress free.
May 28, 2018
Exelent. Service. Bye. Oscar
Nice. To do busines. W/. Oscar. Its. So profecional i. Me. Gustoo la atencion. Y. L profecionalismo. Y. Me gusto. Que. Nos mostraran. Todos. Los carros. Que tenian. Hola n inventario aun. Que estuvieran. Lejos
May 24, 2018
First time jeep buyer
The dealership was very nice and Oscar who helped me did a very good job making me feel comfortable and working with me to get the best deal possible. It was a great experience and I would definitely recommend them to other people. I am very satisfied with their customer service!
May 20, 2018
Chrysler
I love my new car! I Can't stop smiling of happiness since the moment I got the keys. My boyfriend & I walked into the dealership hoping for the best. The guys here really helped us out & we were able to walk out with the car we've always wanted. They welcomed us to the family! I would definitely recommend everone to come here.
May 08, 2018
Great service
The service at the dealer was great. Oscar was helfpul. The playroom was nice since i was there with my 2 year old. Goof job.
May 06, 2018
Wrangler
I'm so excited about driving my new Wrangler. Both Christian and Oscar were great help in helping me trade the Compass I wasn't happy with and get into this new offroading machine. I'm off to Mammoth. Thanks guys.
Apr 28, 2018
Awesome!
Oscar and Mirna were so sweet and very patient with me! They addressed all my concerns and really helped me along the way to make shopping for my car fun and stress-free!
Apr 08, 2018
Luvin my Wrangler!
I want to start off by saying this was the first dealership that i experienced ease and comfort... No. Hassles no pressure , Oscar was great and very informative and most of all professional!. His manager that was working with him was great as well he made sure I was able to get the best deal . Thanks ?????
Apr 07, 2018
Great Service!
Oscar Sanchez made everything easy. He’s very knowledgeable and has great customer service! I felt very comfortable and I’m happy with my Jeep’
Mar 14, 2018
Easy...smooth...Friendly
The experience at the dealership was a painless transaction. Things where done quick and reasonably. Oscar made the experience very pleasant and entertaining I would definitely recommend this dealership! I was very happy with the end results even if I went a bit past my car budget. Thank you all for your help and assistance.
Mar 12, 2018
Awesome
Oscar our salesman gave us a great experience. He did all he could to help us choose the right car. I am very happy with my new car.
Mar 07, 2018
"Amazing service"
It was super friendly, no pressure and even under the rain Oscar Sanchez was able to show me the amazing inventory of trucks they have. I got the truck of my dream! Thank you so much bro!!
Mar 05, 2018
Great Dealer Highly Recommend
Loved the way that they treated us Oscar Sanchez our sales consultant was really attentive and knowledgeable with us also Jimmy the sales manager treated us good and helped us with our needs and made our purchase seamless. Great facility for kids my son very happy in the play room while we negotiated.
Mar 04, 2018
Oscar rocked!
Thanks To Oscar for working with me and making sure we all left happy! My sons first car will earn me some serious brownie points!!!
Feb 23, 2018
Its has been a plasure buying here
Because its my first time buying a car and they help me buy aproving my credit and i willing to buy another car there thank you
Feb 19, 2018
Beep beep who got the keys to the Jeep? Vroooooommmm
Oscar was a great help. I came in with a small budget (7k) since this was just a second car. He didn’t find something I. That range but he found something I loved tho. He was very diligent and followed up and didn’t whatever he could to close the deal without bothering me. He did a great job! I will be getting my next jeep from here. Already recommended them on my IG! Thank
Feb 08, 2018
Great!
Great service here. After getting bad service from Rydel San Fernando we came to here. As soon as we walked in we were greeted and taken care of. Oscar Sanchez, Sergio cortes, and Mirna Garcia made our purchase easy. Staff was friendly with our kids overall awesome customer service.
Jan 28, 2018
From Laredo to Overland
What a day! A long day, but sooo worth it! With the help of Mitch, Oscar, Jimmy and Dustin, I was able to drive off the lot in my DREAM CAR!! I’m a 3-time returning customer to this dealership and the 3rd time is clearly the charm. So happy with my new car and my monthly payment. These guys went above and beyond to ensure that I drove off with this car. Excellent deal, excellent service! Thanks guys!
Jan 23, 2018
Happy New Charger Owners
My son, husband and I came into Russell Westbrook Dodge just to look at the new Charger. But we left there with the car we wanted at the price we asked for! Thanks to the hard work and diligence of your wonderful salesman, Oscar! He found us the exact car, with all the amenities. Everyone there was committed to makes us happy with our purchase and stayed way past closing to finish the deal! Thank you to your entire staff!
Jan 23, 2018
Highly recommend! A+
Amazing experience. Oscar, Gholam and Justin were an absolute delight to buy a car from. They made it very easy and straightforward and we are very, very happy with our Dodge Challenger. Thank you very much and we look forward to buying another car from you in the future!
Jan 21, 2018
Huge Improvement
Last time i was at the dealership it was under different ownership. i loved the new look and aesthetic of the staff. very approachable and not the old fashioned suit and tie. love the basketball court! i would update the lobby where the vending machines are to a basketball motif to match the rest
Jan 14, 2018
Great customer service
The minute I got to the dealership I was greeted by Oscar. Oscar was very friendly and helpful. He provided great customer service and answered all my questions . With his help I was able to purchase my 2018 Dodge Charger. I would recommend him highly to anyone looking to not only get a great deal but great service.
Jan 13, 2018
Amazing customer service!
From the beginning Oscar was very helpful and very patient with my questions. Overall my experience in getting my 1st Jeep was a perfect 10.
Jan 08, 2018
Excellent service!
We have been Toyota consumers since our first cars but this time needed our car evaluated and traded in. Toyota was not at all helpful and if you are comparing cars in Los Angeles please go tô Chrysler and ask for oscar. We have 2 kids and after an exhausting time at Toyota we arrived in van nuys and were received with smiles, water, playroom for my baby, equal treatment for woman (different from other places where despite the fact that it was my car, the seller just spoke to my husband!) and negotiation was excellent. There is no way of enterro-me the place and not leave with a car. They work with you and made us very happy. We left with a new car, paid off, smiles and room for our 2 kids. Excellent Pacifica! I am in love with my car and the service was spectacular. Would highly recommend it. Thank you Oscar! You are the best!
Jan 05, 2018
Great experience
Great experience, came in with a trade in and they offered me a fair competitive price. A salesman named Oscar Sanchez was very helpful in finding the right car and helpful through the whole process. The whole team went above and beyond. Would definitely recommend them to friends and family.
Jan 04, 2018
Buy without pressure
The fact that the agent’s sales (Oscar) allowed me to explore and find what I was looking for by myself, rather than the typical pressure agent’ sales used to do over the costumers. Oscar has a special sense of humor and knowledge along with respect and attention as well. I loved the treatment I received from Oscar and other sales workers. Definitely, my new car is going to be from Russell Westbrook Dealer.
Jan 04, 2018
Happy New Years
I gave the rating for one reason only I was treated very well service was really fast and friendly I would definitely recommend others to buy a car from you guys
Jan 02, 2018
Wonderful People
The dealership was great, especially Oscar Sanchez who made 100% sure I was happy with my vehicle. He is definitely the best salesperson out there!
Mike Asatryan
Director Of Fixed Operations
Mar 31, 2020
I appreciate the great service that I received, It was a...
I appreciate the great service that I received, It was a very busy morning and I received great customer service in theses tough times. Thank you Octavio
Mar 23, 2020
Everything was so smooth professional and I have already...
Everything was so smooth professional and I have already referred friends !! Thank you 🙏 I look forward to telling more people in my network about my amazing experience!
Mar 22, 2020
I had an oil change performed on a Sunday. Service was...
I had an oil change performed on a Sunday. Service was completed quickly. My service rep was pleasant and knowledgeable. It was a great experience.
Mar 21, 2020
Horrible customer service, they let me leave with no...
Horrible customer service, they let me leave with no tread on my tires, their excuse was they didn't have inspection sheets. Never again! 👎 Unacceptable
Mar 21, 2020
I had a very easy and helpful experience at Russell...
I had a very easy and helpful experience at Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys last week. I got a rental car last Friday and got my car back on Monday, very easy experience.
Mar 17, 2020
I received excellent customer service, I will continue my...
I received excellent customer service, I will continue my service at Russel Westbrooks Jeep in Van Nuys. I appreciate that they provide transportation for you after you drop off your vehicle as well as call an Uber from your home to their dealership.
Mar 16, 2020
Just get the run around
Charged me 200 dollars to check passenger headlight leak, truck 2019 less than 5000 miles. Never took it apart , said it was damaged in previous accident, not under warranty. Accident didn’t involve front or passenger side at all. Supervisor never answered phone or messages. Now having trouble with truck just bought 1 week ago.
Mar 07, 2020
Probably one of the worst experiences I have had. Over...
Probably one of the worst experiences I have had. Over priced labor, rude customer Service team. Left 4 messages and had to call 10 times to get an answer on where my car is. I am going to make sure to make the Yelp and google rating of this dealership down to 1 star. They aren’t going to get away with this one. $110.00 part &410 dollar label for 2 hours of work on replacing a sensor! Are serious?!! Even the porsche dealership isn’t that high lol at least you would get a better treatment. We are a group for 30 Jeep owners that do everything together. Oh the other 29 know about you now.
Mar 06, 2020
My experience yesterday morning was great. I came in...
My experience yesterday morning was great. I came in early to get an oil change and was helped right away. The work took only about 90 minutes and the whole thing was handled seamlessly.
Mar 01, 2020
Excellent service, benny was very helpfull and kept me up...
Excellent service, benny was very helpfull and kept me up to date on my veh. Repair didnt take long and was fair. Will come back.
Mar 01, 2020
Awsome customer service by Eddie. Everything I was told...
Awsome customer service by Eddie. Everything I was told would be done was taken care of. Also was issue a rental while my car was worked on. Thank You!
Mar 01, 2020
Vahe was a good guy. He Kept me updated and explained it...
Vahe was a good guy. He Kept me updated and explained it all to me in a good way. its a busy place but the manage quite well
Mar 01, 2020
If I could give less than 1 star I would the service...
If I could give less than 1 star I would the service department is complete crap..... never buy a new car ever again from Chrysler/fiat company..... no point if your warranties don’t mean anything anyway.... I was basically called a liar after everything that’s happened
Mar 01, 2020
The service center is a joke. It’s virtually impossible...
The service center is a joke. It’s virtually impossible to get anyone on the phone. When I finally did, tried to grossly overcharge me. I passed. I found a mechanic who knows how to answer his phone, is intelligent, kind, and not tying to screw me.
Feb 29, 2020
Excelente servicio y muy buena atención al cliente soy...
Excelente servicio y muy buena atención al cliente soy muy amables y prestan muchas atención al cliente muchas gracias a todo el equipo de trabajo
Feb 29, 2020
I spent several hours waiting for an oil change. After...
I spent several hours waiting for an oil change. After letting my emergency flasher on for the first 3 1/2 hours my car would not start. They had me captive so I had to buy a battery to get done. Had no issues with the battery prior to this. I came to this dealership because I was not happy with the care of the other local dealership. Did not realize it could be worse instead of better.
Feb 21, 2020
First experience with Russell Westbrook service was...
First experience with Russell Westbrook service was terrible. However, the second time around I felt as if the new service advisor was a lot more helpful.
Feb 14, 2020
Very good service! Very quick and convenient. The person...
Very good service! Very quick and convenient. The person who’s name I forgot was very kind and made sure all my needs were met
Feb 10, 2020
Worst customer service EVER I have owned at least 10...
Worst customer service EVER I have owned at least 10 cars of different brands, never encountered such poor customer service - my car was in service for several days, I wouldn't get a call back even after calling 2x a day asking for an update - if you take your car in and they don't see an issue, they won't make a record of your service issue unless you pay them their diagnostic fee - I have a van that has a common v6 penstar engine, which has a ticking noise The technician denied it was an issue until I did my own research and told them that it was a common issue - Then they wanted to charge me $3600 to repair something that is a common issue and something that could have been fixed under warranty - They never took responsibility and have been giving me the run around with my car in the shop for more than 2 weeks - Chrysler/Jeep and Dodge don't care about you, they will be happy to sell you a car but once it comes to service GOOD LUCK
Feb 08, 2020
Need to get better advisors , poor in communication and...
Need to get better advisors , poor in communication and very rude, tech very helpful had to go my way to speak to them I appreciate there help , but never going back to this dealership
Feb 05, 2020
Overall, the employees were somewhat knowledgeable and...
Overall, the employees were somewhat knowledgeable and were helpful. As far as being organized, not. My time was wasted in many ways. As a new buyer I shouldn’t have to keep going back and finalizing issues. The vehicle should had been extremely clean and stickers should had been taken off.
Feb 03, 2020
I was welcomed with a good sales guy who helped me out...
I was welcomed with a good sales guy who helped me out with my car service and they were very friendly thank everyone who made the visit so easy.
Feb 02, 2020
I have never left this dealership Service Center without...
I have never left this dealership Service Center without feeling like I was a VVIP. The staff at the service center is BEYOND phenomenal and always go above & beyond to accommodate all my automotive needs. Fabian -- you rule!!!
Feb 01, 2020
Beyond just great service, I was late and he still...
Beyond just great service, I was late and he still appeased me without making me feel like an inconvenience. My car was fixed the same day which was amazing. Overall attitude was great. The guy who helped me did really good job.
Feb 01, 2020
This service department was given a very good service the...
This service department was given a very good service the people are friendly, helpful, call on time when my vehicle it done, service area clean I will recommend to others people this dealership to bring their vehicles for service.
Jan 29, 2020
I am NOT happy with this service. 1. I told the service...
I am NOT happy with this service. 1. I told the service advisor to not adjust the tire pressure, but it has been adjusted by technician. I had to spend extra time going to COSTCO TIRE CENTER to adjust by myself. I am not sure if the technician used AIR or NITROGEN 2. The parking brake handle has been broken. I need this message to be sent to the service manager. I called service manager, Mike and general manager, Zacke? and received no call back. I wanted to call Mr Russell Westbrook but I don't have his number HENOCH PITTA
Jan 29, 2020
Horrible customer service
Our Pacifica is having transmission issues and the service dept keeps giving us the run around. We spoke with Isabella last week and she assured us that a loaner would be available when we brought the car in and Hector would help us. I have worked with Hector in the past and he was helpful. When bringing in the car, Hector had no idea about the appointment or loaner. He called Isabella and she had no recollection of our conversation. The other service agent sitting next to Hector said she would call me when a loaner is available and we haven't received a call yet. It's not easy to make my way to the dealership and this was a waste of time and extremely frustrating. Reaching out to Mike the manager hasn't help since he doesn't return any of our calls. This is not the first time we have had customer service issues with your dealership. I dealt with Fabian in the past and it was a nightmare, but I didn't report it at the time. Also, Mike didn't return my calls then. Needless to say, I will not be recommending Chrysler to anyone who asks me, especially dealing with Russell Westbrook on the sales and service side. Other than these issues with the car, we have been enjoying it. Unfortunately, this will be our final Chrysler since customer service and dealing with these issues should be a priority.
Jan 27, 2020
It’s amazing the people there are very helpful and...
It’s amazing the people there are very helpful and amazing deals. I would totally recommend people checking this place out. I loved the service.
Jan 26, 2020
I still have not received my paperwork from my last...
I still have not received my paperwork from my last service which was in November of 2019 after I was told it would be emailed.
Jan 21, 2020
Costumer service is always great as well as the service...
Costumer service is always great as well as the service for my 2014 Jeep Patriot. Time management is very good, transportation is always provided to make things easier for customers.
Jan 17, 2020
Vaje is the best service adviser in your dealership. Nice...
Vaje is the best service adviser in your dealership. Nice specialist and very good person. Works fast and quality. Anderstend all castomers problem. Thanks for good service
Jan 16, 2020
The person to check me in was rude and unprofessional. He...
The person to check me in was rude and unprofessional. He seemed racist and not wanting to work with anyone who came in. The only reason I may go back is for the person who actually serviced my car. Super nice.
Jan 16, 2020
Car was not fixed had to wait for part to cone in. Had an...
Car was not fixed had to wait for part to cone in. Had an appointment still had to wait for 39 minutes plus before seeing rep
Jan 13, 2020
This experience was awesome, service completed in timely...
This experience was awesome, service completed in timely manner. Even had an appointment to go to and service department offered an Uber for me . Will recommend all jeep owners . This dealership turned itself around after I assume got rid of some dead weight that were just getting a paycheck and Inam sure not going along with what Russell Westbrook stands for is his daily life .
Jan 12, 2020
Service advsior Fabian was funny and friendly. great job...
Service advsior Fabian was funny and friendly. great job on getting my parts needed and communicating with me on updates about my vehicle. and car came back to me clean
Jan 01, 2020
Great service
My experience was excellent. Everyone I met there was helpful. My vehicle was ready on time and I had no problems. I will return again and again for sevice.
Dec 31, 2019
I had excellent experience
I bought the car from sales manager reza he was beyond nice and professional I recommend this dealership to all my friends and family I like what I bought love my jeep
Dec 28, 2019
Great work
Loved my service visit. Did not have any issues.Hector Herrera was awesome .i will continue to come back and get service and car purchase from Russell
Dec 24, 2019
New dealership home
Highly recommend this dealership. They let me know as soon as they looked my Jeep up that I had a recall and they were able to setup the fix while I got my oil changed. Plus, they have a basketball hoop to shoot around while you wait.
Dec 03, 2019
Good experience over all
Service advisor was nice & knowledgeable work was done on time & to my satisfaction I would Definitely recommend it to a friends & family over all good experience
Dec 03, 2019
Service
I had a great experience with Benny. I didn’t have an appointment after a mix up over the phone and he was able to accommodate me. My car was ready the same day and I was very happy with how Benny handled everything.
Dec 01, 2019
Good service
He is very helpful and i wish all workers be same as he . I recommend work with him and your car will be on good hands.
Nov 26, 2019
Oil change
They get the job done , excellent service, got the car sooner then expected, offered a free car wash so that was cool. Coffee was good.
Nov 20, 2019
Great experience!
Big shout out to Kevin, thank you for the excellent customer service you gave me form the moment you contacted me. Keep up the the good work. I am very pleased with the whole Russell Westbrook experience. Also a big shout t Mike Asatryan, thank you for making me feel in good hands and keep up that nice welcoming attitude of yours. One last thing, their inventory its got a lot to choose from and that make a big difference, they have some for everyone.
Nov 20, 2019
Amazing
I literally just showed up last second. Allen got me right and no questions asked. Did the quick service fill the windshield wiper fluid got me out in two hours. He was very professional and understood I needed to get in and out as fast as possible because of my work schedule thank you so much.
Nov 04, 2019
Most satisfied!
The Service Director, Mr. Mike Asatryan, is always extremely helpful, attentive and professional. The Service Advisors, Alex and Vahe, are also most helpful and professional. The service I receive here is the best of any Dodge dealership I have experienced!
Nov 03, 2019
Great communication and quick service!
This is the 4th VCA dealer I've visited to get repairs on JEEP vehicles and I have to say Hector and Mike made my experience worth the drive. Hector really listened to my worries regarding my Jeep's transmission and they were honest about the repair times and work needed to be done. We realized the transmission had to be replaced so I ended up getting that covered by my Jeep's warranty and I added a few other service repairs to keep my car running spot on! I'm definitely coming back for any other service I need on my Wrangler! Russell Westbrook has my full trust and confidence.
Nov 01, 2019
Personal and professional
Auto service is one of the easiest things to screw up and Russell Westbrook Jeep has both leadership and a staff that understands and is willing to do whatever is necessary to satisfy and accomplish. There is always room for improvement and I know that they understand that and will continue to improve.
Nov 01, 2019
Bad customer service
Worst customer service. No one really knows anything and doesn’t want to help out. I had to reschedule my appointment and call multiple times and no one knew how to help me. I had to call 5 times and 3 times the phone just kept ringing and some girls picked up and just kept me on hold.
Oct 30, 2019
The worse ever , do not service here or buy the insurance
I bought my car last month , I bought $5000 extra insurance, I had to bring my car the same week I bought it for repairs , they kept it over a week and then they told me that they are missing some party’s and that they would call me in a couple of weeks , it’s been a month now that I’m driving with one light and left messages for mike the service supervisor but he never called me back , I think they have a caller ID because sometimes they don’t answer my calls at all , the phone just rings . This is not the first time I’m being extremely dissatisfied and disappointed from their service and sales department, I was promised the sun and the moon before I signed and after I drove off they didn’t even bother to tell me that they have my driving license, , 5 days later I figured out they must have it and called them and yes it was there and no one bothered to call me . Stay away from this dealership and service especially if you are a girl !!!! I’ve never been so disrespected and ignored. Shame on you!
Oct 30, 2019
Amazing
They did my service so quickly & washed it. I didn't even have to wait when i arrived! Will def be coming back for my next service
Oct 29, 2019
Def a learning experience
Went In for services, left with a new vehicle. Salesman was nice but seemed new like he didn’t have much experience. Sales manager was kinda pushy. All in all, I wouldn’t do it again.
Oct 28, 2019
Great Service!
In and out , quick and very friendly staff, pricing was very reasonable, and offered to wash my car. J would highly reccomend to friends and family.
Oct 22, 2019
Very good services
I change my oil And do recall Héctor always great I Very happy with the service Everything would fast They gave me a rental car
Oct 14, 2019
Once again FANTASTIC SERVICE
My 300c had to go in for service and it is such a pleasure to come this dealership - Service reps are on point and courteous- Mike and Eddie run a Great Service Department - they care that my car is taken care of as much as I do !! Thank You -
Oct 11, 2019
Outstanding Customer Service
The service was outstanding and all the Westbrook employees were great to work with. I will get all the services done there and I will recommend anyone who needs Dodge service to go there.
Oct 09, 2019
Oil change
Quick in and out service for oil change and brake fluid change. Got it done under time estimate and added free car wash. Also pointed out other things I need to take care of.
Oct 07, 2019
Quick and easy
Get there early and get done right away! The wait went by fast and the service was great. My first time with my brand new car and service getting done was a great experience.
Oct 05, 2019
They hace bery bab actitud
This is the 3 time i send my wife.and iam note happy whit the service..they no what the have todo..but look Luke they dont care...
Oct 02, 2019
Below Avg
Everytime I have an appointment it is a minimum of a 30 minute wait. It defeats the purpose of the appointment. Additionally, the staff is generally ok at best. It feels like they do just enough not to get a complaint, but wwould never go above or beyond to wow a client. A couple of times they couldn't figure out well documented problems with my vehicle so I took it elsewhere.
Sep 17, 2019
Very honest. Easy to work with. Great customer service.
I brought my car in for new breaks. A guy at Big-O tires said that I nedded them. The service department was honest and let me know that I did not need brakes. My original service person went home before I could pick up my car, and when I got there a new service person helped me. I was quite satisfied. So happy for the honesty.
Sep 14, 2019
Best Jeep Service in LA
Punctual and numerous efficient service staff to minimize your wait. Explained various options and pricing. So far the problems have been corrected. I will be happy to recommend R. Westbrook to other Jeep owners.
Sep 13, 2019
Service
The service department is one of the worse I ever been to. Everyone there is a liar” technician, lily, mike”service manager and Hector. When you call they give you the run around and could not get a straight answer. I brought my jeep there 3 times for a clunking noise and they could not fixed it. The last time I brought it in for the noise they came back with a stupid answer. They told me it was my brake pads and that they are too small. Would not recommend this dealership to any one.
Sep 10, 2019
I won’t go anywhere else for CHRYSLER Dodge Jeep Ram
I have 4 vehicles from this dealership and whenever I need repairs or service I KNOW THE WORK GETS DONE and my cars are running GREAT- exemplary service by the whole team - HIGHLY RECOMMEND
Sep 09, 2019
A Diamond among rocks
When so many mechanics are out for the quick buck, and the client is more of an after thought, Russel Westbrook dealership/service is by far a place one can go with the trust that you will be dealing with “people” not salesmen. I take that back, Oscar sold me on the fact the repair could take up to 2-3 days, in reality it was done no more than 5 hours later, he is one heck of a salesmen I will be buying from again. Thank you to such a great work methodolgy and having the personality of, well a person not a business trying to make the quick buck off of a need, our transportation
Sep 09, 2019
Always great service
I have been going here for years and consistently get great service at a reasonable price. I love that they send you texts with updates and you can respond back.
Sep 05, 2019
Always right to the point service
Great personal that's is concern that customers service is #1 and always helpful . For me Alex was my Rep and he was very helpful on the issue that my Ram had ... Al I say is thanking Alex
Sep 03, 2019
Service dept
Easy in and out. Received excellent service for me and my Jeep. Very thorough and informative. Would highly recommend to friends and family. Thank you!
Sep 03, 2019
Great
Excellent service, friendly service. Got all my needs taken care of in a timely manner. Friendly staff, even provided a loaner car for me. Cost free. 5 stars
Sep 01, 2019
comprehensive work and helpful staff
I have service coupons from the dealership that sold me my jeep and which is now closed (Canoga Park). The service rep knew all about them and there was no trouble or issues in honoring them. The bill was clear about the work done. The service rep took the time to keep me informed of progress while working. I was grateful for the cold water and though the waiting area was noisy I was able to read on a comfortable chair.
Aug 26, 2019
Battery Replacement
Call back from a customer service rep was never received. Had to take the car directly to the dealership without an appointment. Other than that, service was as expected and the problem was fixed. Wished they washed/cleaned the car after service.
Aug 25, 2019
Total Disregard for Customer Service
I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my service advisor multiple time over the phone and through email. I never received a call back from him. I was also told that the service manager would reach out to me that same day and I also didn’t hear from him. TERRIBLE CUSTOMER SERVICE! YOU WILL BE IGNORED!