Staff
Sales
Oscar Sanchez
Sales Consultant
Rene Robles
Sales Consultant
Mario Garcia
Sales Associate
Reza Shahriar
Team Leader
JOhnny Briseno
Product Specialist
Nate Saab
Product Specialist
Joshua Alvarado
Product Specialist
Shayan Ghelichkani
Product Specialist
Omar Hernandez
Internet Sales Consultant
Jason Farhat
Product Specialist
Sia Raissian
Product Specialist
David Flores
Product Specialist
John Mejia
Product Specialist
Willy E
Commerical Manger
Service
Mike Asatryan
Director Of Fixed Operations
Finance
Mickel Sophoclis
Finance Manager
Julio Rodriguez
Finance Manager
Rodrigo Mancilla
Finance Manager
Administration
Russell Westbrook Team
Administrator
Management
Shadi Abdelhadi
Sales Manager
Michelle Kandilian
Customer Relation Manager
Calvin Gulam
General Sales Manager
Raed Malaeb
Director of Sales & Marketing
Vikas Mehandroo
General Manager
Parts
Juan Del Rio
Parts Counter Specialist
Armenak Galstyan
Parts Manager
Internet
Flor Gama
BDC Agent
Oscar Sanchez
Sales Consultant
Jun 29, 2020
I am very satisfied with my experience at Russel...
I am very satisfied with my experience at Russel Westbrook. I came in with hopes of leaving with my dream car and Rene Robles did everything possible to make sure I left with it. He gave me gave me great customer service. The manager Reza Shahriar also helped me and assured me they were doing everything possible to help me. Overall it was a great experience and I will definitely be recommending my friends and family to come here.
Jun 25, 2020
I would like to start off by saying I am very happy by...
I would like to start off by saying I am very happy by the level of service received by the sales, finance, cleaning team at the dealership Mike from Finance, Oscar of sales and everyone was a dream to work with very happy with them still.The sales department even when out of their way to compensate me for LYFT and UBER expenses before RECEIVING the My Dodge Challenger Widebody I was and still am very very impressed with them total amount was $282.00. Their service department is where they failed me. IF ANYONE HAS A VALID COMPLAINT (CONTRACTUAL OR OTHERWISE HERE IS THE FORM AND WEBSITE. https://www.bar.ca.gov/Consumer/Complaint_Process_and_Form/ https://www.dmv.ca.gov/portal/uploads/2020/03/inv172a.pdf ( I bought car almost 3 and half weeks ago and this how they treat you after What a poor show and a sincere disappointment they are ( service department ) very slow and very far from the level of service that the sales department gave me. They seem to have blocked my number from calling. No backbone. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT On June 19 2020 I had talked to Mike director of service to discuss my tire situation I had informed I called service department on June 13 2020 to purchase a stock tire but were unable to do same day because ordering delays, THE SERVICE DEPARTMENT also neglected to inform me that I could've filed a claim at their store for the presumed defective tire; because of the tire change I requested for the replacement tire to be filled with nitrogen (a $500.00 PACKAGE I PAID FOR IN THE PURCHASE CONTRACT) THE NITROGEN PACKAGE DOES NOT HAVE ANY DISCLOSURES OR LIMITATIONS LISTED I HAVE THE CONTRACT AND ALL OTHER PAPERWORK. I also had asked for him to check the tire pressure on all 4 tires and I inquired about an alignment (which i would pay out of pocket for). THEIR EXCUSE IS THAT THEY DON'T WANT TO ACCEPT ANY LIABILITY SINCE I REPLACED THE TIRE. THEY ARE SERVICING ALL MAKES AND MODELS NOT LIMITED TO THEIR OWN BRANDS AT THIS TIME AND DURING THE TIME I PURCHASED THE CAR; IT IS A HUGE LIABILITY AND AGAINST THE LAW NOT TO CHECK ALL 4 TIRES AIR PRESSURE IF REQUESTED, AND ITS A LIABILITY TO LEAVE A CUSTOMER HANGING THIS WAY WITH ALL OF THESE IMMEDIATE SAFETY CONCERNS REJECTED , ITS COMPLETE HYPOCRISY AND BS. My reasoning to take care all of these things was out fear for my safety and the safety of others on the road, I've contacted Pirelli Tire US LLC after the fact and they concluded as well that it was and IS not safe to be driving the car in its current state. To my shock I was declined of all the services and requests I made for immediate safety by Mike Director of the service department. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT Because I was overwhelmed and concerned by the immediate danger created as a result of the denial of these services me and Mike Asatryan the director of service and I had a lengthy discussion about this which apparently led me to be banned from the Dealership???? I just bought the car on May 27 and now I'm banned? This is very concerning. I've contacted FCA, and will contact the DMV Investigations (INV 172A) regarding the failure to fulfill service(s) purchased and outlined in the Purchase agreement, as well as look into the safety concern(s) that were ignored by the Service department. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT
May 24, 2020
Oscar desde que entre al dealer me trato muy amable...
Oscar desde que entre al dealer me trato muy amable siempre muy respetuoso y muy profesional gracias por su alluda gracias por ser muy profesional
Apr 30, 2020
Can’t get a supervisor to call me back, don’t think any work
There are scratches along the driver side of my brand new truck that they dont seem to care about or want to deal with. Won’t return calls. Salesman never contacted me again after the sale even though he was supposed to set up the repair work and he kept my second key.
Mar 16, 2020
Just get the run around
Charged me 200 dollars to check passenger headlight leak, truck 2019 less than 5000 miles. Never took it apart , said it was damaged in previous accident, not under warranty. Accident didn’t involve front or passenger side at all. Supervisor never answered phone or messages. Now having trouble with truck just bought 1 week ago.
Mike Asatryan
Director Of Fixed Operations
Sep 12, 2020
Mike did a great job. But how ridiculous is it that I...
Mike did a great job. But how ridiculous is it that I can’t submit this without writing 25 words I don’t want to write. Fix that.
Sep 10, 2020
Excellent customer care, friendly, competent and...
Excellent customer care, friendly, competent and professional staff, clean facility and there was minimal wait time this visit. We bought our car in 2014 and have used this facility for maintenance ever since. I highly recommend it.
Sep 05, 2020
My car has a major scratch on the back side passenger...
My car has a major scratch on the back side passenger door. When I dropped off my vehicle my car did not have any scratches and now they don't want to be responsible and fix it.
Sep 02, 2020
The service advisor Alex is always very helpful when it...
The service advisor Alex is always very helpful when it comes to me asking him questions about my car. He always helps me out and keeps me updated throughout the whole process. : )
Aug 29, 2020
Hector was very helpful and professional as usual.....I...
Hector was very helpful and professional as usual.....I will definitely come back if I decided to get another dodge...Thank you to everyone who helped me.
Rene Robles
Sales Consultant
Sep 20, 2020
I recently purchased my vehicle from Rene at Russell...
I recently purchased my vehicle from Rene at Russell Westbrook. I would definitely recommend him to family and friends. It was a great buying experience. Rene is very professional and went above in beyond for us. We are very thankful. Thank you Rene!
Aug 31, 2020
René was amazing! He was not pushy at all and he helped...
René was amazing! He was not pushy at all and he helped us get a great deal on our truck!!! We’ll definitely be back and recommend anyone looking for a new car!
Aug 26, 2020
Excellent experience on our vehicle purchase. Only place...
Excellent experience on our vehicle purchase. Only place in the valley with a huge vehicle selection and they were making deals to boot. Will return again for our purchase needs. Also, see Rene (sales). He was the best. We will not work with anyone else.
Aug 25, 2020
When we went to go get the car the guy was very kind and...
When we went to go get the car the guy was very kind and help us a lot and because of that we are very greatful.
Aug 25, 2020
Rene was really helpful and he did everything he could to...
Rene was really helpful and he did everything he could to get us a price that worked for us! 100% best buying experience so far!
Mickel Sophoclis
Finance Manager
Sep 17, 2020
Was a pleasure, both our Salesman Josh, and Finance...
Was a pleasure, both our Salesman Josh, and Finance "guy", Mickel were super friendly and efficient. We came in for a used car, and left with a used car, AND a new car!!
Sep 13, 2020
It was a very friendly experience, very easy to make the...
It was a very friendly experience, very easy to make the purchase. The cost for the lease of the vehicle I wanted was just want I had in mind, thank you.
Aug 22, 2020
Dealer is fraudulent and steals from their customers. Do...
Dealer is fraudulent and steals from their customers. Do not buy your car here unless you want to be completely taken advantage of. Dealer uses unethical practices and tries to run customers through like cattle.
Aug 22, 2020
David Flores is great gave me a call the next day and...
David Flores is great gave me a call the next day and made a deal that it work for both of us and I want to thank j Rodrigues for showing me the car and getting David involve look for this guys they will make it happen for you
Aug 21, 2020
Initial salesman was friendly and honest. The sale’s...
Initial salesman was friendly and honest. The sale’s manager, not so much. The finance guy was the biggest crook of all as he attempted to charge me double for the tax, license and registration!
Mario Garcia
Sales Associate
Jun 16, 2020
Every time I get my car serviced here they do a great job...
Every time I get my car serviced here they do a great job ! The people are very friendly ! Best dealership I been to since living in LA
Jun 02, 2020
Ho man Looks really good everytime i drive by feels like...
Ho man Looks really good everytime i drive by feels like i want to get myself a new truck with clean windows and shiny tires. That's how much I like it.
May 28, 2020
Service was excellent.... sales guy mario help me out an...
Service was excellent.... sales guy mario help me out an did his best to fined the car I wanted.....thanks for everything I will deffenetly be coming back again
Apr 25, 2020
Excellent service Busy dealer Mario was honest and have...
Excellent service Busy dealer Mario was honest and have us a better deal that we were expecting is if your looking for a Jeep he’s the one to talk too
Apr 24, 2020
Very easy to work with, keept me updated on my cars...
Very easy to work with, keept me updated on my cars recall, and suggested I leave my car there overnight so they could wash it for me! Very nice.
Julio Rodriguez
Finance Manager
Aug 31, 2020
There very kind and work on what you really want I love...
There very kind and work on what you really want I love love love there service always on it and very kind too and always try giving you a great deal
Aug 30, 2020
Both Julio(sales) and Ivan (finance) are tremendously...
Both Julio(sales) and Ivan (finance) are tremendously polite and humble. Everyone at Russell’s is very welcoming and treat you like a friend. Overall an amazing experience.
Aug 26, 2020
First made contact with Ramy by phone and he was very...
First made contact with Ramy by phone and he was very helpful and professional. During the test drives he was communicative and personable. He was patient with all my questions and it was evident he was legitimately trying to help me and make things easier.
Aug 22, 2020
Dealer is fraudulent and steals from their customers. Do...
Dealer is fraudulent and steals from their customers. Do not buy your car here unless you want to be completely taken advantage of. Dealer uses unethical practices and tries to run customers through like cattle.
Aug 15, 2020
The guys at office was moody and indifferent the didn’t...
The guys at office was moody and indifferent the didn’t call me when my car was ready I never go this dealer fo service again
Russell Westbrook Team
Administrator
Aug 31, 2020
There very kind and work on what you really want I love...
There very kind and work on what you really want I love love love there service always on it and very kind too and always try giving you a great deal
Aug 26, 2020
I have some concerns with the level of integrity at this...
I have some concerns with the level of integrity at this dealership that I prefer not to mention. The transaction was incredibly time consuming (over 5 hours) and the communication was minimal at best.
Aug 22, 2020
Dealer is fraudulent and steals from their customers. Do...
Dealer is fraudulent and steals from their customers. Do not buy your car here unless you want to be completely taken advantage of. Dealer uses unethical practices and tries to run customers through like cattle.
Aug 21, 2020
Extremely horrible service. Take your hard earned money...
Extremely horrible service. Take your hard earned money and shop somewhere else that won’t take advantage of you. They are not straight forward and will take every last bit from you if you’re not fully aware of their business tactics and scheme.
Aug 17, 2020
Best customer service out there! Recommend 100%!!...
Best customer service out there! Recommend 100%!! Although I’m only 18 with a brand new truck, they made it possible for me to drive out my new 1500 Dodge Ram Diesel 2020!!!
Reza Shahriar
Team Leader
Sep 10, 2020
This dealer is amazing big shoutout to Alvaro Meza and...
This dealer is amazing big shoutout to Alvaro Meza and reza shahriar they were able to get me into a vehicle that I truly fell in love with and I would recommend to all my friends and family to come here
Sep 01, 2020
Julian provides Excellent service! I will definitely be...
Julian provides Excellent service! I will definitely be back to purchase another vehicle. Everyone was so helpful Julian was outstanding and the service provided to us was A1.
Aug 30, 2020
This was the easiest and quickest car purchase that I’ve...
This was the easiest and quickest car purchase that I’ve ever made. Made the deal over the phone, they sent a car to pick me up from my home to bring me to the dealership, and signed the paperwork. The whole process took about an hour. They were very professional.
Aug 28, 2020
He was deceiving On a term of the lease not disclosing...
He was deceiving On a term of the lease not disclosing all the information in advance that’s why I would not recommend your dealership This could be isolated incident or could be a practice in the dealership it’s up to you what to do with the information
Aug 26, 2020
It was incredible!! My sales person did an amazing job to...
It was incredible!! My sales person did an amazing job to help me find my perfect car! Thank you for Lesly and my sale person for making the process easy for me!
Rodrigo Mancilla
Finance Manager
Sep 07, 2020
Good customer service. The salesman was thorough, helpful...
Good customer service. The salesman was thorough, helpful and very professional. The finance company department was very n professional as well. They took care of us.
Aug 22, 2020
Dealer is fraudulent and steals from their customers. Do...
Dealer is fraudulent and steals from their customers. Do not buy your car here unless you want to be completely taken advantage of. Dealer uses unethical practices and tries to run customers through like cattle.
Aug 15, 2020
Thank you very much for your patience Especially Omars...
Thank you very much for your patience Especially Omars assistant he hid a great job making sure we where comfortable. The gentleman who completed the financial part was also patient
Aug 14, 2020
The Rip Off
Products such as Nitrofill and Xzillon were written into my contract totaling $1500. When I called Nitrofill, I discovered that Ricardo Mancilla (Financial Manager) neglected to give me a member number that I needed to give to Nitrofill in order to register my car. I called Ricardo and Johnny Briseno (Salesman) everyday, to no avail. I came back to the dealership and met with Ricardo who promised that he would contact me with the number and he never did. I am very dissatisfied with their customer service. I sent emails to Calvin Gulum and Vikas Mehandroo, who have never responded. I want these products taken off of my contract. I dont need them or want them. They are a rip off!
Aug 12, 2020
Went out on first day of our hunt for a new car telling...
Went out on first day of our hunt for a new car telling myself I would just look around and ended up coming home with a car . we got a great deal we could not refuse. Ramy was great in getting us the best deal possible and Reza helped out too. Rodrigo was great in finance.
Shadi Abdelhadi
Sales Manager
Sep 11, 2020
Great service And great term to purchase a car from....
Great service And great term to purchase a car from. shady and his team did a wonderful job on assisting myself and by helping me purchase a vehicle
Aug 28, 2020
Still have not gotten the proper bumpers for my truck as...
Still have not gotten the proper bumpers for my truck as per my sales contract from May 2019. (14 months.) Poor communication and a lack of interest in fulfilling their contractual obligations gives me pause about having them service my vehicle.
Aug 22, 2020
Dealer is fraudulent and steals from their customers. Do...
Dealer is fraudulent and steals from their customers. Do not buy your car here unless you want to be completely taken advantage of. Dealer uses unethical practices and tries to run customers through like cattle.
Aug 21, 2020
Extremely horrible service. Take your hard earned money...
Extremely horrible service. Take your hard earned money and shop somewhere else that won’t take advantage of you. They are not straight forward and will take every last bit from you if you’re not fully aware of their business tactics and scheme.
Aug 21, 2020
Initial salesman was friendly and honest. The sale’s...
Initial salesman was friendly and honest. The sale’s manager, not so much. The finance guy was the biggest crook of all as he attempted to charge me double for the tax, license and registration!
JOhnny Briseno
Product Specialist
Sep 17, 2020
I bought a Jeep because I've always wanted a Wrangler,...
I bought a Jeep because I've always wanted a Wrangler, but I will buy a second Jeep because the service is so great. Johnny did a great job of keeping me updated on repairs timing, getting me to/from my home and the dealership promptly, and advising on what needed to be serviced. He's courteous and professional, and very clearly knows all the in's and out's of his job, all of which made it a very pleasant experience.
Aug 30, 2020
Both Julio(sales) and Ivan (finance) are tremendously...
Both Julio(sales) and Ivan (finance) are tremendously polite and humble. Everyone at Russell’s is very welcoming and treat you like a friend. Overall an amazing experience.
Aug 21, 2020
Extremely horrible service. Take your hard earned money...
Extremely horrible service. Take your hard earned money and shop somewhere else that won’t take advantage of you. They are not straight forward and will take every last bit from you if you’re not fully aware of their business tactics and scheme.
Aug 14, 2020
The Rip Off
Products such as Nitrofill and Xzillon were written into my contract totaling $1500. When I called Nitrofill, I discovered that Ricardo Mancilla (Financial Manager) neglected to give me a member number that I needed to give to Nitrofill in order to register my car. I called Ricardo and Johnny Briseno (Salesman) everyday, to no avail. I came back to the dealership and met with Ricardo who promised that he would contact me with the number and he never did. I am very dissatisfied with their customer service. I sent emails to Calvin Gulum and Vikas Mehandroo, who have never responded. I want these products taken off of my contract. I dont need them or want them. They are a rip off!
Aug 10, 2020
Great experience, they gave me the best deal on my...
Great experience, they gave me the best deal on my trade-in and sold me a CPO 2019 Charger RT for a price that couldn’t be beat by any other dealer. I will absolutely shop with them for my next car! (hopefully a hellcat!)
Michelle Kandilian
Customer Relation Manager
Sep 15, 2020
Wow! I had to write a review because every aspect of this...
Wow! I had to write a review because every aspect of this dealership is top notch. I'm rating Russell Westbrook dealership in Van Nuys in ALL areas...5 out of 5 ☆☆☆☆☆ for "Going Above And Beyond!" **Special Mention: Rami, their new employee from New York, is ALL about service. He's Friendly, Honest, Ethical, Hardworking, Highly Educated & Knowledgeable about the vehicles. He will listen to YOUR needs and NOT try to "sell" you on a vehicle that doesn't fit just to complete a sale. In a day and age where the dollar makes the man...you'll find true heart with Rami. His goal... to make you happy & get you what you need. I can't remember everyone's name but everyone went above and beyond from management, finance department, car detail & cleaning when I purchased my new Jeep Wrangler. Thank you♡ BEST experience I've had buying a car and there have been many. I will be back.
Aug 22, 2020
Dealer is fraudulent and steals from their customers. Do...
Dealer is fraudulent and steals from their customers. Do not buy your car here unless you want to be completely taken advantage of. Dealer uses unethical practices and tries to run customers through like cattle.
Aug 09, 2020
Bad service and lack of communication. I had appointment...
Bad service and lack of communication. I had appointment at 730am and they didn’t open my Jeep up until the end of the day. I requested tires have air and wash vehicle and NONE of it was done! Waste of my time, do not recommend this place. They talk the talk but real lack of management. I still have to get my Jeep repaired such a waste of time
Jul 19, 2020
Best dealer experience I’ve ever had. Very friendly,...
Best dealer experience I’ve ever had. Very friendly, honest and upfront. Loved the no haggle experience and did not miss all the back and forth. They said this is what we can do and they did it. Love my new Ram!
Jul 16, 2020
From purchase to maintenance all of my visits to Russell...
From purchase to maintenance all of my visits to Russell Westbrook have been good experiences. I have always been treated as if I matter as a person and felt welcome,. All of the services My truck required and extras I asked for were done in good time and to my satisfaction. The best dealership experiences I have had thanks to a great staff.
Nate Saab
Product Specialist
Sep 03, 2020
They did a good job in every way. Especially bob from...
They did a good job in every way. Especially bob from finance Really help me out to get the beat loan with a good interest.
Sep 01, 2020
Julian provides Excellent service! I will definitely be...
Julian provides Excellent service! I will definitely be back to purchase another vehicle. Everyone was so helpful Julian was outstanding and the service provided to us was A1.
Aug 28, 2020
Still have not gotten the proper bumpers for my truck as...
Still have not gotten the proper bumpers for my truck as per my sales contract from May 2019. (14 months.) Poor communication and a lack of interest in fulfilling their contractual obligations gives me pause about having them service my vehicle.
Aug 27, 2020
Justin in Sales and Mark in Finance were great and very...
Justin in Sales and Mark in Finance were great and very helpful. The manager(Nate) was the least enjoyable part of the experience and was very pushy on selling the low jack system on the car. When asked to remove all he did was lower the price at which point we gave up and accepted the lower price, but tainted the experience. I recommend not trying to force customers to buy something but rather asking them if they would like the add on
Jul 21, 2020
I had a bad experience with Toyota I’m Norwalk i was...
I had a bad experience with Toyota I’m Norwalk i was giving up until came to Westbrook Rodrigo one the person who help me get a car he got me into a brand new car my daughter is happy enjoying the vehicle I definitely recommend to family and friend or any body looking for a vehicle
Juan Del Rio
Parts Counter Specialist
Aug 22, 2020
Dealer is fraudulent and steals from their customers. Do...
Dealer is fraudulent and steals from their customers. Do not buy your car here unless you want to be completely taken advantage of. Dealer uses unethical practices and tries to run customers through like cattle.
Aug 12, 2020
🙏THANK U SO MUCH 4 Yr Great Services 2 All your...
🙏THANK U SO MUCH 4 Yr Great Services 2 All your Customers🤗 May ✨GOD 🌈BLESS U All & Company. 🙏TNX SO MUCH Jimmy & Anthony🤗 PS. TNX SO MUCH for the Good Discounts too!😊
Jul 16, 2020
From purchase to maintenance all of my visits to Russell...
From purchase to maintenance all of my visits to Russell Westbrook have been good experiences. I have always been treated as if I matter as a person and felt welcome,. All of the services My truck required and extras I asked for were done in good time and to my satisfaction. The best dealership experiences I have had thanks to a great staff.
Jun 27, 2020
I have been coming here for years I have a 3 Jeeps - one...
I have been coming here for years I have a 3 Jeeps - one is mine 2018 , one is my daughters 2008 and one my exwifes 2016 and ,a Chrysler 300C ! The best service I have gotten is from this dealership starting with all the management and service technicians all !! Go no further !! Simply the Best - THANK YOU BOB !Mike , Vahe , and EDDIE - ROBERT DAVI
May 22, 2020
One of the best experiences I’ve had serving my car....
One of the best experiences I’ve had serving my car. Prompt, professional, and very friendly. I received my car almost immediately after dropping it off. Thank you!
Joshua Alvarado
Product Specialist
Sep 17, 2020
Was a pleasure, both our Salesman Josh, and Finance...
Was a pleasure, both our Salesman Josh, and Finance "guy", Mickel were super friendly and efficient. We came in for a used car, and left with a used car, AND a new car!!
Aug 21, 2020
Extremely horrible service. Take your hard earned money...
Extremely horrible service. Take your hard earned money and shop somewhere else that won’t take advantage of you. They are not straight forward and will take every last bit from you if you’re not fully aware of their business tactics and scheme.
Aug 05, 2020
Great service and very nice people I talked with and gave...
Great service and very nice people I talked with and gave me a really great deal and found me the car that I wanted every thing was perfect
Jul 09, 2020
It was the best car sale to go for buy dodge car and i’m...
It was the best car sale to go for buy dodge car and i’m glad that i was recommended to go there for Dodge
Jul 07, 2020
Great says people great finance team. Great Service...
Great says people great finance team. Great Service overall. I would recommend the dealership to friends and family. This is the second vehicle I purchased from here.
Armenak Galstyan
Parts Manager
Aug 12, 2020
🙏THANK U SO MUCH 4 Yr Great Services 2 All your...
🙏THANK U SO MUCH 4 Yr Great Services 2 All your Customers🤗 May ✨GOD 🌈BLESS U All & Company. 🙏TNX SO MUCH Jimmy & Anthony🤗 PS. TNX SO MUCH for the Good Discounts too!😊
Jul 16, 2020
From purchase to maintenance all of my visits to Russell...
From purchase to maintenance all of my visits to Russell Westbrook have been good experiences. I have always been treated as if I matter as a person and felt welcome,. All of the services My truck required and extras I asked for were done in good time and to my satisfaction. The best dealership experiences I have had thanks to a great staff.
Jun 27, 2020
I have been coming here for years I have a 3 Jeeps - one...
I have been coming here for years I have a 3 Jeeps - one is mine 2018 , one is my daughters 2008 and one my exwifes 2016 and ,a Chrysler 300C ! The best service I have gotten is from this dealership starting with all the management and service technicians all !! Go no further !! Simply the Best - THANK YOU BOB !Mike , Vahe , and EDDIE - ROBERT DAVI
Jun 25, 2020
Great service and friendly staff always attentive and...
Great service and friendly staff always attentive and helpful making sure you are happy and taken care of with anything you might need and questions answered
Jun 11, 2020
Worst experience startin from the sales representative...
Worst experience startin from the sales representative and continuing with the financial manager i see this company like not giving a crap about cuetomer satisfaction not more business with you for sure.
Calvin Gulam
General Sales Manager
Aug 22, 2020
Dealer is fraudulent and steals from their customers. Do...
Dealer is fraudulent and steals from their customers. Do not buy your car here unless you want to be completely taken advantage of. Dealer uses unethical practices and tries to run customers through like cattle.
Aug 09, 2020
Bad service and lack of communication. I had appointment...
Bad service and lack of communication. I had appointment at 730am and they didn’t open my Jeep up until the end of the day. I requested tires have air and wash vehicle and NONE of it was done! Waste of my time, do not recommend this place. They talk the talk but real lack of management. I still have to get my Jeep repaired such a waste of time
Jun 25, 2020
They performed warranty work on my new 2019 JL Rubicon....
They performed warranty work on my new 2019 JL Rubicon. First they said would not work o Jeep due t towing safety equipment. When I brought a small team to dealer, the mechanic said wait a minute you don’t have to remove all . The guys helping were not too happy taking half Day off. They had no fix for wandering, death wobble and transfer case slipping to neutral from low range. Also tech dropped tool on fender causing deep scratches
Jun 25, 2020
If I could put I lower score I would! Finance department...
If I could put I lower score I would! Finance department are crooks! Refuse to refund me money on warranty that the company allows you to cancel! Leslie was no help and is a huge lier! Manger called me a xxxxxx in a different language and thought I didn't know what he said! I am still fighting with them to get my refund.
Jun 25, 2020
This dealership is the worst Never coming here again....
This dealership is the worst Never coming here again. They just try scamming you adding things to your contract that you don’t need. The finance guy that helped me was very unorganized and unprofessional. should off walked out right then and there.
Shayan Ghelichkani
Product Specialist
Aug 31, 2020
There very kind and work on what you really want I love...
There very kind and work on what you really want I love love love there service always on it and very kind too and always try giving you a great deal
Aug 21, 2020
First time buying my own car& even with all the denials I...
First time buying my own car& even with all the denials I received(few of them) throughout the day, Shayan made this an easy&great process!
Jul 10, 2020
The finance guy (Chris) was very relatable and...
The finance guy (Chris) was very relatable and informative. The sales guy (Shayan) did a great job getting me the best deal possible. I would recommend this dealership to anyone looking. For a great deal and team. I will be for sure be back.
Jul 06, 2020
Quick service and was attended at an accelerated rate. He...
Quick service and was attended at an accelerated rate. He even gave me updates through out the way to notify me of the status of my car
Jun 28, 2020
This is my second lease with this dealership, the first...
This is my second lease with this dealership, the first time was great. However, the second time was a pain. We asked multiple times if our Jeep came with Sirius radio, and we were told yes! Turns out it doesn’t come with it, my Jeep doesn’t have that capability. No big deal... I reached out to my sales rep via email to inquire about getting Apple car play as an upgrade or add SiriusXm radio. That was on 6/5... I sent a follow up on 6/9. Still no response. In the meantime I got a couple of letters from Ally (from my previous Wrangler) that they need me to pay the balance and also the wear and tear of my previously leased Wrangler. The salesman, the manager and finance manager reassured us that they would take care of those obligations. Hands down... the worst experience at a dealership. Good luck trying to get a hold of anyone by phone, they will give you the run around.
Omar Hernandez
Internet Sales Consultant
Sep 07, 2020
Good customer service. The salesman was thorough, helpful...
Good customer service. The salesman was thorough, helpful and very professional. The finance company department was very n professional as well. They took care of us.
Aug 30, 2020
Everyone here is always so polite, and helpful. They...
Everyone here is always so polite, and helpful. They don't seem to BS you very straightforward. Been here 2 times now. Great dealerxxxx for sure. Highly recommend going to them.
Aug 30, 2020
Both Julio(sales) and Ivan (finance) are tremendously...
Both Julio(sales) and Ivan (finance) are tremendously polite and humble. Everyone at Russell’s is very welcoming and treat you like a friend. Overall an amazing experience.
Jun 30, 2020
Omar was extremely helpful in finding a Grand Cherokee...
Omar was extremely helpful in finding a Grand Cherokee that fit for me as well as working in my price range. Super personable and helpful, if anyone I know is looking for a Jeep I will certainly send them your guys way. Chris in the finance dept. was also extremely helpful and down to earth too! Thank again!
Jun 25, 2020
I was helped professionally manner great bunch of guys...
I was helped professionally manner great bunch of guys working there everything went smoothly what can I say if I wanted to get another car I’ll stop by there first
Raed Malaeb
Director of Sales & Marketing
Aug 22, 2020
Dealer is fraudulent and steals from their customers. Do...
Dealer is fraudulent and steals from their customers. Do not buy your car here unless you want to be completely taken advantage of. Dealer uses unethical practices and tries to run customers through like cattle.
Aug 09, 2020
Bad service and lack of communication. I had appointment...
Bad service and lack of communication. I had appointment at 730am and they didn’t open my Jeep up until the end of the day. I requested tires have air and wash vehicle and NONE of it was done! Waste of my time, do not recommend this place. They talk the talk but real lack of management. I still have to get my Jeep repaired such a waste of time
Jul 15, 2020
One of the best experiences i been through
it was a good experince they has the car i wanted and they hepled me get what i wanted. with a few bumps along the way
Jul 03, 2020
I visited this dealership after confirming price of a...
I visited this dealership after confirming price of a truck they had advertised with their internet team. Only to be told that i would have to pay $12k more than advertised. Dishonest advertising and horrible management attitude by Reza. Asked to speak to supervisor and Raed did no better. I showed him my computer confirming what price i was quoted by his team. During the time I waited to speak to him they altered their system price along with MSRP price of truck from actual 74K to 68k. Do not buy from this dealership, prices they advertise are only to get you to the dealership. Not to mention $4800 in dealer installed options that are not advertised and they try to force down your throat. DO YOUR SELF A FAVOR AND WALK AWAY FROM THESE CROOKS. I ended up buying from Sahara Ram in Vegas, honest dealership true to their word.!
Jun 25, 2020
This dealership is the worst Never coming here again....
This dealership is the worst Never coming here again. They just try scamming you adding things to your contract that you don’t need. The finance guy that helped me was very unorganized and unprofessional. should off walked out right then and there.
Jason Farhat
Product Specialist
Sep 08, 2020
Excellent Customer Service. Jason went above and beyond....
Excellent Customer Service. Jason went above and beyond. He was very kind and humble. He helped me every step of the way. Am extremely satisfied with my purchase and experience. Thank you so much Jason. Alejandra Valadez :)
Sep 08, 2020
You had what I was looking for and accommodated me,...
You had what I was looking for and accommodated me, unlike my local dealer who gave me the runaround for nearly a year. Jason was enthusiastic and very personable.
Aug 21, 2020
Extremely horrible service. Take your hard earned money...
Extremely horrible service. Take your hard earned money and shop somewhere else that won’t take advantage of you. They are not straight forward and will take every last bit from you if you’re not fully aware of their business tactics and scheme.
Jul 21, 2020
This may be a critique of car dealerships in general, but...
This may be a critique of car dealerships in general, but the negotiating is exhausting. Just tell me what you can offer. Jason was friendly and helpful, but was unable to answer some questions about leasing and particular rates. This was my first time leasing a vehicle and I wished I would’ve been a little more educated on the subject by my salesman. Very happy with the actual Jeep.
Jul 13, 2020
Jason was very helpful. He was going back and forth...
Jason was very helpful. He was going back and forth trying to get me a good deal until it was finally made!! Great service and I got the car that i wanted !! Thanks again Jason !!!
Sia Raissian
Product Specialist
Sep 15, 2020
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys...
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys takes the stress out of buying a car. Everyone at the dealership was friendly and attentive. Considering I was there on a busy swamped Sunday. Sales person Sia was very friendly and patient he took me to multiple yards till we found the RAM truck I wanted. My finance Rep Eduardo Estella went that extra mile to get me the best deal possible and was detailed in explaining my purchase. We had closed my deal and 3 days later he managed to get me an even better interest deal and save me additional money. Once again will highly recommend this dealer and make sure that Eduardo Estrella does your finance deal.
Aug 30, 2020
Everyone here is always so polite, and helpful. They...
Everyone here is always so polite, and helpful. They don't seem to BS you very straightforward. Been here 2 times now. Great dealerxxxx for sure. Highly recommend going to them.
Aug 19, 2020
They were great I have nothing else to say there are 25...
They were great I have nothing else to say there are 25 words left............................. They were great I have nothing else to say there are 25 words left.............................
Jun 26, 2020
Last Chrysler Product I will buy.
I have a RAM 1500 and was happy with the truck and wanted to purchase a Challenger. I was quoted a price via the phone and email and told to come into the dealership to complete the transaction. When I came to the Dealership I was then told that I could not be helped, but after informing I was told to come in they did allow me to come into the dealership. I then provided the info on the car and was told the price which was 10,000 more than I was quoted (Bait and Switch). This put me in a horrible position as I just wanted to buy the car and get out of the place due to Covid. I explained to the sales manager and instead of apologizing he informed me there were add ons that could not be removed (not true) as the were paint coverage and theft devices that were not needed. And that all Chrysler dealers did this and that if I went elsewhere the add ons would be the same (also not true). I am in the process of referring my complaint to the corporate office due to this experience. And I will not be purchasing another vehicle from Chrysler.
Jun 16, 2020
Every time I get my car serviced here they do a great job...
Every time I get my car serviced here they do a great job ! The people are very friendly ! Best dealership I been to since living in LA
Flor Gama
BDC Agent
Jul 03, 2020
It was a little disappointed at the time we made a deal...
It was a little disappointed at the time we made a deal for my used car, i do appreciated management intervention to provide us with what was promised to us, the car was a good deal Thought no doubt about it.
Jun 20, 2020
I leased a new Jeep. They had a great selection. Flor was...
I leased a new Jeep. They had a great selection. Flor was super helpful setting up an appointment for us. Julian has that super easy going friendly Midwest personality. Julio made the paperwork easy. An overall great experience.
Jun 09, 2020
I had a great experience at russell westbrook dealership....
I had a great experience at russell westbrook dealership. Good, honest and helpful people. I'm happy with the service they offered me and it was fast purchasing my new vehicle.
Jun 08, 2020
You guys are the worst dealership I have ever done...
You guys are the worst dealership I have ever done business with , once we bought the car no one would return my calls , just transferred the calls.
Jun 02, 2020
Ho man Looks really good everytime i drive by feels like...
Ho man Looks really good everytime i drive by feels like i want to get myself a new truck with clean windows and shiny tires. That's how much I like it.
David Flores
Product Specialist
Aug 26, 2020
It was incredible!! My sales person did an amazing job to...
It was incredible!! My sales person did an amazing job to help me find my perfect car! Thank you for Lesly and my sale person for making the process easy for me!
Aug 22, 2020
David Flores is great gave me a call the next day and...
David Flores is great gave me a call the next day and made a deal that it work for both of us and I want to thank j Rodrigues for showing me the car and getting David involve look for this guys they will make it happen for you
Aug 15, 2020
Muchas gracias David flores me agarraste la big horn que...
Muchas gracias David flores me agarraste la big horn que quería con todos los descuentos que salían muy atento y honesto en toda mi experiencia pregunten por david
Aug 11, 2020
David was very helpful and informing got me a great deal...
David was very helpful and informing got me a great deal on my new scat pack. I am a very happy with my dream car.
Aug 11, 2020
thank you David for getting me the car that I really...
thank you David for getting me the car that I really wanted and need it. This will help me so much in my job ask for David he is the best
Vikas Mehandroo
General Manager
Aug 22, 2020
Dealer is fraudulent and steals from their customers. Do...
Dealer is fraudulent and steals from their customers. Do not buy your car here unless you want to be completely taken advantage of. Dealer uses unethical practices and tries to run customers through like cattle.
Aug 11, 2020
This is the absolute WORST human being I have ever...
This is the absolute WORST human being I have ever encountered in my life. As I walked in to the Russel Westbrook Dealership in Van Nuys to get my car serviced (my 2-year old car that’s still under lease died for no apparent reason), I couldn’t help but stand there shook and distraught at the store’s general manager, Vikas Mehandroo’s ruthless and inappropriate behavior towards a CLIENT who came to have his car serviced. Mehandroo SCREAMED at the customer in front of everyone at the dealership, got in his face, definitely violating the six feet social distancing measures ordered by the state of California, and almost got physical with the client and ultimately kicked him out of the dealership. Being a victim of poor customer service myself, I whispered quietly “that’s great customer service” only to be aggressively and abruptly approached by Mehandroo himself, who YELLED at me like I have never been yelled at before, from a distance of less than six feet apart. Mehandroo then assured me that I will not get my car serviced there and made sure to tell everyone in there not to help me. I was humiliated, assaulted, degraded, simply for making an innocent comment saying “that’s great customer service”.
Aug 09, 2020
Bad service and lack of communication. I had appointment...
Bad service and lack of communication. I had appointment at 730am and they didn’t open my Jeep up until the end of the day. I requested tires have air and wash vehicle and NONE of it was done! Waste of my time, do not recommend this place. They talk the talk but real lack of management. I still have to get my Jeep repaired such a waste of time
Jul 12, 2020
Where do I begin..my leased Jeep Compass has now been in...
Where do I begin..my leased Jeep Compass has now been in the shop for, get ready..7 whole months. I took my car in at 64k miles for a new catalytic converter that was under warranty up to 80k miles, in the clear there. The car died on me multiple times, leading to no start at all, leaving me to have it towed to the dealer. The original service guy (Alan) who took our car on, was going to fix it, then ended up quitting since the dealership is, in his words: “just that bad.” Our new service guy (Hector), took our car on and had attitude from the start. He’s claimed the car was running fine and can’t sense any issue. I brought 2 batteries in, auxiliary and car battery, to get it back up and running to perform more fixing if possible. Hector kept declining and claiming that the code won’t come up on their end, even though it had in the past. They sat on it and waited too long to ever begin to fix anything when the code read the first time around. I was given a loaner car, LOANER. They called me up one day and said “you can come pick up your car to bring somewhere else because we’re going to have to start charging you storage fees and claim your loaner car as stolen if you don’t” okay fair play, I’ll get my car. Go to do so, turn the loaner keys in, and hector presents me with 2 bills claiming they’re for “rental” car fees, one totaling $2,300, another for $3,800. Upper management, hector, and the owner have all claimed we’ve refused to get my car. I’ve done nothing but try to get my car fixed while under warranty, and was on time when presented with a “threat” to pick up my car. I refuse to pay this $5,100 bill, and just want my car fixed properly but this dealership takes people on long hauls without doing anything to help. Never again. Still no car after almost a year..best part is they’re still making me pay the monthly lease payment! Nice.
Jun 27, 2020
I have been coming here for years I have a 3 Jeeps - one...
I have been coming here for years I have a 3 Jeeps - one is mine 2018 , one is my daughters 2008 and one my exwifes 2016 and ,a Chrysler 300C ! The best service I have gotten is from this dealership starting with all the management and service technicians all !! Go no further !! Simply the Best - THANK YOU BOB !Mike , Vahe , and EDDIE - ROBERT DAVI
John Mejia
Product Specialist
Aug 21, 2020
Extremely horrible service. Take your hard earned money...
Extremely horrible service. Take your hard earned money and shop somewhere else that won’t take advantage of you. They are not straight forward and will take every last bit from you if you’re not fully aware of their business tactics and scheme.
Jun 16, 2020
Every time I get my car serviced here they do a great job...
Every time I get my car serviced here they do a great job ! The people are very friendly ! Best dealership I been to since living in LA
Jun 02, 2020
Ho man Looks really good everytime i drive by feels like...
Ho man Looks really good everytime i drive by feels like i want to get myself a new truck with clean windows and shiny tires. That's how much I like it.
Apr 01, 2020
Excellent service and great buying experience at Russel...
Excellent service and great buying experience at Russel Westbrook! A huge thanks to Josh and Geo for helping me with the purchase of a 2018 Jeep Wrangler Unlimited Sport!
Feb 12, 2020
Worst service I have experienced. Unprofessional. Scam.No...
Worst service I have experienced. Unprofessional. Scam.No help once you buy car. Bunch of young kids not knowing how to do their job. Need to be trained by GALPIN FORD
Willy E
Commerical Manger
Aug 03, 2020
Got a 2020 Ram 2500 4 x 4 with a Cummins. Good customer...
I got a 2020 Ram 2500 4 x 4 with a Cummins. Good customer service. They had the truck I wanted at a great price.
Jul 27, 2020
I had a really great experience from the initial call to...
I had a really great experience from the initial call to Willy, through the purchase of my new van. Thanks for making the process smooth.
Jul 23, 2020
Overall it was a great buying experience. Willy made...
Overall it was a great buying experience. Willy made Everything hassle free which made the purchase of the truck so easy and stress free. Willy's customer service was outstanding and the knowledge he has on the trucks he's selling was huge in helping me get exactly what I was looking for. I will definitely be recommending Willy and Van Nutys Dodge to anyone I know looking for a ram truck.
Jun 16, 2020
Every time I get my car serviced here they do a great job...
Every time I get my car serviced here they do a great job ! The people are very friendly ! Best dealership I been to since living in LA
