Staff
Sales
Oscar Sanchez
Sales Consultant
Rene Robles
Sales Consultant
Mario Garcia
Sales Associate
Reza Shahriar
Team Leader
JOhnny Briseno
Product Specialist
Nate Saab
Product Specialist
Joshua Alvarado
Product Specialist
Shayan Ghelichkani
Product Specialist
Omar Hernandez
Internet Sales Consultant
Sia Raissian
Product Specialist
Jason Farhat
Product Specialist
John Mejia
Product Specialist
Willy E
Commerical Manger
Service
Mike Asatryan
Director Of Fixed Operations
Finance
Mickel Sophoclis
Finance Manager
Julio Rodriguez
Finance Manager
Rodrigo Mancilla
Finance Manager
Administration
Russell Westbrook Team
Administrator
Management
Shadi Abdelhadi
Sales Manager
Michelle Kandilian
Customer Relation Manager
Calvin Gulam
General Sales Manager
Raed Malaeb
Director of Sales & Marketing
Vikas Mehandroo
General Manager
Parts
Juan Del Rio
Parts Counter Specialist
Armenak Galstyan
Parts Manager
Internet
Flor Gama
BDC Agent
Oscar Sanchez
Sales Consultant
Jun 29, 2020
I am very satisfied with my experience at Russel...
I am very satisfied with my experience at Russel Westbrook. I came in with hopes of leaving with my dream car and Rene Robles did everything possible to make sure I left with it. He gave me gave me great customer service. The manager Reza Shahriar also helped me and assured me they were doing everything possible to help me. Overall it was a great experience and I will definitely be recommending my friends and family to come here.
Jun 25, 2020
I would like to start off by saying I am very happy by...
I would like to start off by saying I am very happy by the level of service received by the sales, finance, cleaning team at the dealership Mike from Finance, Oscar of sales and everyone was a dream to work with very happy with them still.The sales department even when out of their way to compensate me for LYFT and UBER expenses before RECEIVING the My Dodge Challenger Widebody I was and still am very very impressed with them total amount was $282.00. Their service department is where they failed me. IF ANYONE HAS A VALID COMPLAINT (CONTRACTUAL OR OTHERWISE HERE IS THE FORM AND WEBSITE. https://www.bar.ca.gov/Consumer/Complaint_Process_and_Form/ https://www.dmv.ca.gov/portal/uploads/2020/03/inv172a.pdf ( I bought car almost 3 and half weeks ago and this how they treat you after What a poor show and a sincere disappointment they are ( service department ) very slow and very far from the level of service that the sales department gave me. They seem to have blocked my number from calling. No backbone. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT On June 19 2020 I had talked to Mike director of service to discuss my tire situation I had informed I called service department on June 13 2020 to purchase a stock tire but were unable to do same day because ordering delays, THE SERVICE DEPARTMENT also neglected to inform me that I could've filed a claim at their store for the presumed defective tire; because of the tire change I requested for the replacement tire to be filled with nitrogen (a $500.00 PACKAGE I PAID FOR IN THE PURCHASE CONTRACT) THE NITROGEN PACKAGE DOES NOT HAVE ANY DISCLOSURES OR LIMITATIONS LISTED I HAVE THE CONTRACT AND ALL OTHER PAPERWORK. I also had asked for him to check the tire pressure on all 4 tires and I inquired about an alignment (which i would pay out of pocket for). THEIR EXCUSE IS THAT THEY DON'T WANT TO ACCEPT ANY LIABILITY SINCE I REPLACED THE TIRE. THEY ARE SERVICING ALL MAKES AND MODELS NOT LIMITED TO THEIR OWN BRANDS AT THIS TIME AND DURING THE TIME I PURCHASED THE CAR; IT IS A HUGE LIABILITY AND AGAINST THE LAW NOT TO CHECK ALL 4 TIRES AIR PRESSURE IF REQUESTED, AND ITS A LIABILITY TO LEAVE A CUSTOMER HANGING THIS WAY WITH ALL OF THESE IMMEDIATE SAFETY CONCERNS REJECTED , ITS COMPLETE HYPOCRISY AND BS. My reasoning to take care all of these things was out fear for my safety and the safety of others on the road, I've contacted Pirelli Tire US LLC after the fact and they concluded as well that it was and IS not safe to be driving the car in its current state. To my shock I was declined of all the services and requests I made for immediate safety by Mike Director of the service department. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT Because I was overwhelmed and concerned by the immediate danger created as a result of the denial of these services me and Mike Asatryan the director of service and I had a lengthy discussion about this which apparently led me to be banned from the Dealership???? I just bought the car on May 27 and now I'm banned? This is very concerning. I've contacted FCA, and will contact the DMV Investigations (INV 172A) regarding the failure to fulfill service(s) purchased and outlined in the Purchase agreement, as well as look into the safety concern(s) that were ignored by the Service department. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT
May 24, 2020
Oscar desde que entre al dealer me trato muy amable...
Oscar desde que entre al dealer me trato muy amable siempre muy respetuoso y muy profesional gracias por su alluda gracias por ser muy profesional
Apr 30, 2020
Can’t get a supervisor to call me back, don’t think any work
There are scratches along the driver side of my brand new truck that they dont seem to care about or want to deal with. Won’t return calls. Salesman never contacted me again after the sale even though he was supposed to set up the repair work and he kept my second key.
Mar 16, 2020
Just get the run around
Charged me 200 dollars to check passenger headlight leak, truck 2019 less than 5000 miles. Never took it apart , said it was damaged in previous accident, not under warranty. Accident didn’t involve front or passenger side at all. Supervisor never answered phone or messages. Now having trouble with truck just bought 1 week ago.
Mike Asatryan
Director Of Fixed Operations
Jul 09, 2020
It was the best car sale to go for buy dodge car and i’m...
It was the best car sale to go for buy dodge car and i’m glad that i was recommended to go there for Dodge
Jul 06, 2020
My first time was a pleasant experience. I appreciated...
My first time was a pleasant experience. I appreciated the interaction with my service rep Mike. The service was done quicker than quoted and I was on my way with the rest of my day. I even purchased a three service package for $99.00
Jul 03, 2020
Service was well and fairly timely. Was told 1-2 hours...
Service was well and fairly timely. Was told 1-2 hours for oil change on phone and 2-3 hours in person. Took 2.5 hours.
Jul 01, 2020
As a Jeep Wrangler Rubicon owner a good service is a big...
As a Jeep Wrangler Rubicon owner a good service is a big deal for me and I rate this dealer service 5 star because it took them a couple minutes to understand the issue I had with my car and fix it while other dealers couldn’t find the issue for days.
Jun 27, 2020
I have been coming here for years I have a 3 Jeeps - one...
I have been coming here for years I have a 3 Jeeps - one is mine 2018 , one is my daughters 2008 and one my exwifes 2016 and ,a Chrysler 300C ! The best service I have gotten is from this dealership starting with all the management and service technicians all !! Go no further !! Simply the Best - THANK YOU BOB !Mike , Vahe , and EDDIE - ROBERT DAVI
Rene Robles
Sales Consultant
Jul 09, 2020
From the moment we arrived, Rene was attentive and...
From the moment we arrived, Rene was attentive and approached us Toni traduce himself. He retrieved the car we were interested in and offered us water while we waited. When it came to negotiating, he presented our offer to his manager and brought him over to speak to us. We were greeted by his manager with great service and he was able to work with our offer. We love our car and are very happy with our purchase! Thank you for your great service and flexibility with negotiation of pricing!
Jun 30, 2020
Friendly sales staff and easy to work with. They also...
Friendly sales staff and easy to work with. They also delivered my vehicle and I was 2 hours away with traffic. Full tank of gas and the vehicle was washed.
Jun 30, 2020
Rene was great, definitely getting my upgrade in a few...
Rene was great, definitely getting my upgrade in a few years from here! My finance person was awesome as well, he provided very important information and made sure he adjusted what needed to be adjusted as well as made sure I understood what I was purchasing.
Jun 29, 2020
I am very satisfied with my experience at Russel...
I am very satisfied with my experience at Russel Westbrook. I came in with hopes of leaving with my dream car and Rene Robles did everything possible to make sure I left with it. He gave me gave me great customer service. The manager Reza Shahriar also helped me and assured me they were doing everything possible to help me. Overall it was a great experience and I will definitely be recommending my friends and family to come here.
Jun 26, 2020
Had a very good experience and rene was very helpfull i...
Had a very good experience and rene was very helpfull i will definitely be coming back here for future purchases and will recommend to my freinds and family
Mario Garcia
Sales Associate
Jun 16, 2020
Every time I get my car serviced here they do a great job...
Every time I get my car serviced here they do a great job ! The people are very friendly ! Best dealership I been to since living in LA
Jun 02, 2020
Ho man Looks really good everytime i drive by feels like...
Ho man Looks really good everytime i drive by feels like i want to get myself a new truck with clean windows and shiny tires. That's how much I like it.
May 28, 2020
Service was excellent.... sales guy mario help me out an...
Service was excellent.... sales guy mario help me out an did his best to fined the car I wanted.....thanks for everything I will deffenetly be coming back again
Apr 25, 2020
Excellent service Busy dealer Mario was honest and have...
Excellent service Busy dealer Mario was honest and have us a better deal that we were expecting is if your looking for a Jeep he’s the one to talk too
Apr 24, 2020
Very easy to work with, keept me updated on my cars...
Very easy to work with, keept me updated on my cars recall, and suggested I leave my car there overnight so they could wash it for me! Very nice.
Mickel Sophoclis
Finance Manager
Jul 07, 2020
Great says people great finance team. Great Service...
Great says people great finance team. Great Service overall. I would recommend the dealership to friends and family. This is the second vehicle I purchased from here.
Jun 30, 2020
Rene was great, definitely getting my upgrade in a few...
Rene was great, definitely getting my upgrade in a few years from here! My finance person was awesome as well, he provided very important information and made sure he adjusted what needed to be adjusted as well as made sure I understood what I was purchasing.
Jun 28, 2020
If you’re going to buy a car here, you must see Andrew!!!...
If you’re going to buy a car here, you must see Andrew!!! He was absolutely great to work with - if it wasn’t for Andrew we wouldn’t have purchased at this dealership. And then when we went to finance we dealt with Mikel who was just as awesome to work with - had us in and out!!
Jun 27, 2020
Very great people, service move fast and quickly. I was...
Very great people, service move fast and quickly. I was able to get the help I needed with no problems. Your service is much appreciated.
Jun 26, 2020
I would like to give a shout out to the crew that helped...
I would like to give a shout out to the crew that helped me purchase a 2020 Jeep Gladiator Launch Edition at Westbrook CDJR/SRT in Van Nuys. After talking on the phone with Shadi the sales manager we agreed to meet at 11am Monday May 11th. After showing up at the dealership Shadi and I went and talked with Joseph my appointed salesman and between Shadi/Joseph/Reza and Mickel the finance manager came to a price I was looking for on the Jeep. We still haggled a bit on the price but I was satisfied in the end and what I was looking to pay for it. After filling out the usual paperwork I was out of there by 3pm! Only four hours!!! They delivered my Jeep Gladiator LE to my home about thirty minutes later. Overall I'm very happy with the service/price they gave me and blown away that it only took four hours. I've seen some negative comments on them so maybe I was lucky with the team I dealt with hence the naming of the people I dealt with. Or it could have been because of the cologne I was wearing I'm not sure ;)
Julio Rodriguez
Finance Manager
Jun 22, 2020
In and out in 5 hours 2020 jeep wrangler. Eric and Fahad...
In and out in 5 hours 2020 jeep wrangler. Eric and Fahad Mohammed excellent job. Thanks guys and everyone who helped getting me what I wanted.
Jun 20, 2020
I leased a new Jeep. They had a great selection. Flor was...
I leased a new Jeep. They had a great selection. Flor was super helpful setting up an appointment for us. Julian has that super easy going friendly Midwest personality. Julio made the paperwork easy. An overall great experience.
Jun 16, 2020
Every time I get my car serviced here they do a great job...
Every time I get my car serviced here they do a great job ! The people are very friendly ! Best dealership I been to since living in LA
Jun 08, 2020
Julian was absolutely amazing great customer service came...
Julian was absolutely amazing great customer service came in on his day off to assist us properly so he could meet our needs highly recommend!!!
Jun 02, 2020
Ho man Looks really good everytime i drive by feels like...
Ho man Looks really good everytime i drive by feels like i want to get myself a new truck with clean windows and shiny tires. That's how much I like it.
Russell Westbrook Team
Administrator
Jul 09, 2020
It was the best car sale to go for buy dodge car and i’m...
It was the best car sale to go for buy dodge car and i’m glad that i was recommended to go there for Dodge
Jun 27, 2020
I have been coming here for years I have a 3 Jeeps - one...
I have been coming here for years I have a 3 Jeeps - one is mine 2018 , one is my daughters 2008 and one my exwifes 2016 and ,a Chrysler 300C ! The best service I have gotten is from this dealership starting with all the management and service technicians all !! Go no further !! Simply the Best - THANK YOU BOB !Mike , Vahe , and EDDIE - ROBERT DAVI
Jun 25, 2020
If I could put I lower score I would! Finance department...
If I could put I lower score I would! Finance department are crooks! Refuse to refund me money on warranty that the company allows you to cancel! Leslie was no help and is a huge lier! Manger called me a xxxxxx in a different language and thought I didn't know what he said! I am still fighting with them to get my refund.
Jun 25, 2020
This dealership is the worst Never coming here again....
This dealership is the worst Never coming here again. They just try scamming you adding things to your contract that you don’t need. The finance guy that helped me was very unorganized and unprofessional. should off walked out right then and there.
Jun 25, 2020
I would like to start off by saying I am very happy by...
I would like to start off by saying I am very happy by the level of service received by the sales, finance, cleaning team at the dealership Mike from Finance, Oscar of sales and everyone was a dream to work with very happy with them still.The sales department even when out of their way to compensate me for LYFT and UBER expenses before RECEIVING the My Dodge Challenger Widebody I was and still am very very impressed with them total amount was $282.00. Their service department is where they failed me. IF ANYONE HAS A VALID COMPLAINT (CONTRACTUAL OR OTHERWISE HERE IS THE FORM AND WEBSITE. https://www.bar.ca.gov/Consumer/Complaint_Process_and_Form/ https://www.dmv.ca.gov/portal/uploads/2020/03/inv172a.pdf ( I bought car almost 3 and half weeks ago and this how they treat you after What a poor show and a sincere disappointment they are ( service department ) very slow and very far from the level of service that the sales department gave me. They seem to have blocked my number from calling. No backbone. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT On June 19 2020 I had talked to Mike director of service to discuss my tire situation I had informed I called service department on June 13 2020 to purchase a stock tire but were unable to do same day because ordering delays, THE SERVICE DEPARTMENT also neglected to inform me that I could've filed a claim at their store for the presumed defective tire; because of the tire change I requested for the replacement tire to be filled with nitrogen (a $500.00 PACKAGE I PAID FOR IN THE PURCHASE CONTRACT) THE NITROGEN PACKAGE DOES NOT HAVE ANY DISCLOSURES OR LIMITATIONS LISTED I HAVE THE CONTRACT AND ALL OTHER PAPERWORK. I also had asked for him to check the tire pressure on all 4 tires and I inquired about an alignment (which i would pay out of pocket for). THEIR EXCUSE IS THAT THEY DON'T WANT TO ACCEPT ANY LIABILITY SINCE I REPLACED THE TIRE. THEY ARE SERVICING ALL MAKES AND MODELS NOT LIMITED TO THEIR OWN BRANDS AT THIS TIME AND DURING THE TIME I PURCHASED THE CAR; IT IS A HUGE LIABILITY AND AGAINST THE LAW NOT TO CHECK ALL 4 TIRES AIR PRESSURE IF REQUESTED, AND ITS A LIABILITY TO LEAVE A CUSTOMER HANGING THIS WAY WITH ALL OF THESE IMMEDIATE SAFETY CONCERNS REJECTED , ITS COMPLETE HYPOCRISY AND BS. My reasoning to take care all of these things was out fear for my safety and the safety of others on the road, I've contacted Pirelli Tire US LLC after the fact and they concluded as well that it was and IS not safe to be driving the car in its current state. To my shock I was declined of all the services and requests I made for immediate safety by Mike Director of the service department. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT Because I was overwhelmed and concerned by the immediate danger created as a result of the denial of these services me and Mike Asatryan the director of service and I had a lengthy discussion about this which apparently led me to be banned from the Dealership???? I just bought the car on May 27 and now I'm banned? This is very concerning. I've contacted FCA, and will contact the DMV Investigations (INV 172A) regarding the failure to fulfill service(s) purchased and outlined in the Purchase agreement, as well as look into the safety concern(s) that were ignored by the Service department. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT
Rodrigo Mancilla
Finance Manager
Jul 09, 2020
It was the best car sale to go for buy dodge car and i’m...
It was the best car sale to go for buy dodge car and i’m glad that i was recommended to go there for Dodge
Jul 01, 2020
I liked my experience very friendly will consider coming...
I liked my experience very friendly will consider coming back will also recommend this dealer im happy with my purchase thanks for the help bye
Jun 25, 2020
Worst experience ever !!
I purchased a vehicle from Russell Westbrook Chrysler Dodge a couple of days ago. I found everything the reviewers said to be true. the bait and switch, the false advertisement, rude people, the psychological torture, everything is true. But with me it went beyond that. I was expecting the bait and switch and was ready for the fight, what I did not expect was to be lied to. After a long fought battle to get the price I wanted and after waiting 3 hours+ to see the finance manager Rodrigo, I walked in with my pre approval letter from Capital one (I have excellent credit) at 4.66% interest. The finance manager Rodrigo kept telling me that Capital One had changed my interest rate to 6.5% and kept steering me towards a different lender that benefited them I'm sure and not me. Several times I asked why, and he came up with a bunch of BS excuses. In the end I relented and went with the other financing. The next morning I called Capital One to find out why they had changed my interest rate and found out they had not changed the interest rate it was still 4.6%. Conclusion, this guy Rodrigo LIED to me !! . I'm indignant at this behavior and at this point, I am pursuing all avenues legal and otherwise to correct this wrong that has been thrust upon me. How dare you LIE to people in this way !!!!!
Jun 15, 2020
The service was very attentive and the sales rep made us...
The service was very attentive and the sales rep made us feel welcome and he let us take our time and we weren’t pressured
Jun 05, 2020
Ryan and the dealership were incredible to work with!...
Ryan and the dealership were incredible to work with! Highly recommended - great people and service! I would absolutely go here again and will if I buy another Jeep!
Reza Shahriar
Team Leader
Jun 29, 2020
I am very satisfied with my experience at Russel...
I am very satisfied with my experience at Russel Westbrook. I came in with hopes of leaving with my dream car and Rene Robles did everything possible to make sure I left with it. He gave me gave me great customer service. The manager Reza Shahriar also helped me and assured me they were doing everything possible to help me. Overall it was a great experience and I will definitely be recommending my friends and family to come here.
Jun 12, 2020
I got my car from this dealership beacuse they have the...
I got my car from this dealership beacuse they have the best service and best offers . Very kind staff and helpful . I wouldn’t try any other dealership
Jun 12, 2020
Awesome car buying experience! I drove from Sacramento to...
Awesome car buying experience! I drove from Sacramento to buy a car from this dealership. I worked with Johnny-Sales Rep, Gevork-Sales Rep, Reza-Sales Manager and Michael-Finance. I have never had a more amazing experience when buying a car. This dealership is exceptional and anyone in need of a car needs to work with the team that helped me purchase my car 100%!! I would give them 10 stars if possible. The whole process was enjoyable and now I have a brand new car! Reza-Sales Manager took time out of his busy schedule to work with my fiancé and I on the purchase of our vehicle and is so helpful and understanding.
Jun 10, 2020
It was a very pleasant experience Johnny and reza went...
It was a very pleasant experience Johnny and reza went above and beyond to help us will defiantly return to get another vehicle very soon
Jun 01, 2020
THE worst dealship and employees
The employees here are nothing but liers and Reza is the leader. When I arrived at this dealership, the sales team won't even show me the car and said the actual price is at least $5,000 more. A classic case of bait and switch. The deralship shold be ashamed of themselves. I wonder if Russell Westbrook knows how his emplyees are making his name become nothing but trash by their business antics.
Shadi Abdelhadi
Sales Manager
Jun 26, 2020
I would like to give a shout out to the crew that helped...
I would like to give a shout out to the crew that helped me purchase a 2020 Jeep Gladiator Launch Edition at Westbrook CDJR/SRT in Van Nuys. After talking on the phone with Shadi the sales manager we agreed to meet at 11am Monday May 11th. After showing up at the dealership Shadi and I went and talked with Joseph my appointed salesman and between Shadi/Joseph/Reza and Mickel the finance manager came to a price I was looking for on the Jeep. We still haggled a bit on the price but I was satisfied in the end and what I was looking to pay for it. After filling out the usual paperwork I was out of there by 3pm! Only four hours!!! They delivered my Jeep Gladiator LE to my home about thirty minutes later. Overall I'm very happy with the service/price they gave me and blown away that it only took four hours. I've seen some negative comments on them so maybe I was lucky with the team I dealt with hence the naming of the people I dealt with. Or it could have been because of the cologne I was wearing I'm not sure ;)
Jun 25, 2020
This dealership is the worst Never coming here again....
This dealership is the worst Never coming here again. They just try scamming you adding things to your contract that you don’t need. The finance guy that helped me was very unorganized and unprofessional. should off walked out right then and there.
Jun 18, 2020
The team at Russell Westbrook and I were able to agree on...
The team at Russell Westbrook and I were able to agree on a price. The whole process only took four hours! And they delivered the car to my home. A very good experience purchasing from them.
Jun 08, 2020
Julian was absolutely amazing great customer service came...
Julian was absolutely amazing great customer service came in on his day off to assist us properly so he could meet our needs highly recommend!!!
Jun 08, 2020
You guys are the worst dealership I have ever done...
You guys are the worst dealership I have ever done business with , once we bought the car no one would return my calls , just transferred the calls.
JOhnny Briseno
Product Specialist
Jun 16, 2020
Every time I get my car serviced here they do a great job...
Every time I get my car serviced here they do a great job ! The people are very friendly ! Best dealership I been to since living in LA
Jun 12, 2020
Awesome car buying experience! I drove from Sacramento to...
Awesome car buying experience! I drove from Sacramento to buy a car from this dealership. I worked with Johnny-Sales Rep, Gevork-Sales Rep, Reza-Sales Manager and Michael-Finance. I have never had a more amazing experience when buying a car. This dealership is exceptional and anyone in need of a car needs to work with the team that helped me purchase my car 100%!! I would give them 10 stars if possible. The whole process was enjoyable and now I have a brand new car! Reza-Sales Manager took time out of his busy schedule to work with my fiancé and I on the purchase of our vehicle and is so helpful and understanding.
Jun 10, 2020
If you need a car, Johnny is absolutely amazing. He kept...
If you need a car, Johnny is absolutely amazing. He kept his word but also clarified in detail every little bump in the road that came up. This is my 2nd purchase from this dealer and Johnny Restored my faith in this dealer. Looking to purchase my Durango soon!! Thanks Johnny!!
Jun 10, 2020
It was a very pleasant experience Johnny and reza went...
It was a very pleasant experience Johnny and reza went above and beyond to help us will defiantly return to get another vehicle very soon
Jun 02, 2020
This place has the WORST customer service!! They...
This place has the WORST customer service!! They delivered my 2020 car with a big door ding. No one will call me to fix it!!
Juan Del Rio
Parts Counter Specialist
Jun 27, 2020
I have been coming here for years I have a 3 Jeeps - one...
I have been coming here for years I have a 3 Jeeps - one is mine 2018 , one is my daughters 2008 and one my exwifes 2016 and ,a Chrysler 300C ! The best service I have gotten is from this dealership starting with all the management and service technicians all !! Go no further !! Simply the Best - THANK YOU BOB !Mike , Vahe , and EDDIE - ROBERT DAVI
Jun 25, 2020
I mean this is too hard I filled it out 3 times and...
I mean this is too hard I filled it out 3 times and someone called me and they disappeared I'm not doing it again
May 22, 2020
One of the best experiences I’ve had serving my car....
One of the best experiences I’ve had serving my car. Prompt, professional, and very friendly. I received my car almost immediately after dropping it off. Thank you!
May 20, 2020
Your parts and service Dept is very good! My last issue...
Your parts and service Dept is very good! My last issue was solve quickly and easily and was completely covered under my extended warranty! Thanks
May 18, 2020
The “customer” service reps are super rude. Don’t let you...
The “customer” service reps are super rude. Don’t let you talk. And try to rip you off. Mechanic ended up saving me money when the guy at the front desk was trying to get me to pay $200 for a diagnosis. Walked outside and got it for free.
Nate Saab
Product Specialist
Jul 03, 2020
It was a little disappointed at the time we made a deal...
It was a little disappointed at the time we made a deal for my used car, i do appreciated management intervention to provide us with what was promised to us, the car was a good deal Thought no doubt about it.
Jul 01, 2020
Jason was very helpful. Thank you guys for all your help....
Jason was very helpful. Thank you guys for all your help. You made my car buying experience fun. Awesome deals and very professional. Will come in for all service.
Jul 01, 2020
Amazing experience! Thank you guys so much for making it...
Amazing experience! Thank you guys so much for making it easy and find g me the car if my DREAMS! Nate you are the man
Jun 26, 2020
The night before I was texting salesman Nate and we...
The night before I was texting salesman Nate and we agreed to a price and conditions. I was told the price was good for two days and I still have the text messages to prove it. About 11 hours later I show up to purchase the vehicle now the price was $5,000 more. Nate goes on to tell me that is the price of it. I showed him the conversation from the night before and he said he talked to the general manager after waiting for 2 hours and that is now the new price. This dealership is almost 2 hours from my house and I got drop-off in the morning so I was stuck there to buy the truck. I did do a review on a few websites and and the General manager commented on the reviews with an email address to contact him. I emailed and called and he never responded.
Jun 12, 2020
price on a 2017 Jeep went from 34k to 43k.. salesman...
price on a 2017 Jeep went from 34k to 43k.. salesman said we’d get a spare key in the mail. A month later no spare key and now he claims he never said that. More than 1 witness was present during the purchase and heard what was said. Wouldn’t recommend this dealership
Michelle Kandilian
Customer Relation Manager
Jul 03, 2020
It was a little disappointed at the time we made a deal...
It was a little disappointed at the time we made a deal for my used car, i do appreciated management intervention to provide us with what was promised to us, the car was a good deal Thought no doubt about it.
Jun 25, 2020
Great service and friendly staff always attentive and...
Great service and friendly staff always attentive and helpful making sure you are happy and taken care of with anything you might need and questions answered
Jun 25, 2020
This dealership is the worst Never coming here again....
This dealership is the worst Never coming here again. They just try scamming you adding things to your contract that you don’t need. The finance guy that helped me was very unorganized and unprofessional. should off walked out right then and there.
May 31, 2020
False advertisement to consumers, to advertise a Vehicle...
False advertisement to consumers, to advertise a Vehicle for one price and when you get to the dealership it’s a different rice and their excuse it’s not legally disclosed.
May 25, 2020
Excellent Service. Very Satisfied. Will definitely refer...
Excellent Service. Very Satisfied. Will definitely refer family and friends. Process was so easy and Rodrigo made things go by fast. Michelle made the appointment easy and checked up on me after. My sales person was new and as well took time to make sure we were good and followed up the next day
Joshua Alvarado
Product Specialist
Jul 09, 2020
It was the best car sale to go for buy dodge car and i’m...
It was the best car sale to go for buy dodge car and i’m glad that i was recommended to go there for Dodge
Jul 07, 2020
Great says people great finance team. Great Service...
Great says people great finance team. Great Service overall. I would recommend the dealership to friends and family. This is the second vehicle I purchased from here.
Jun 29, 2020
I am very satisfied with my experience at Russel...
I am very satisfied with my experience at Russel Westbrook. I came in with hopes of leaving with my dream car and Rene Robles did everything possible to make sure I left with it. He gave me gave me great customer service. The manager Reza Shahriar also helped me and assured me they were doing everything possible to help me. Overall it was a great experience and I will definitely be recommending my friends and family to come here.
Jun 25, 2020
Can never figure out the problem I take it in for and the...
Can never figure out the problem I take it in for and the service department wanted to take my personal vehicle home, totally unacceptable. My vehicle is certified pre owned and an employee argued with me about what was supposed to be in my vehicle when I had the paper if everything that was supposed to be I. It
Jun 16, 2020
Every time I get my car serviced here they do a great job...
Every time I get my car serviced here they do a great job ! The people are very friendly ! Best dealership I been to since living in LA
Armenak Galstyan
Parts Manager
Jun 27, 2020
I have been coming here for years I have a 3 Jeeps - one...
I have been coming here for years I have a 3 Jeeps - one is mine 2018 , one is my daughters 2008 and one my exwifes 2016 and ,a Chrysler 300C ! The best service I have gotten is from this dealership starting with all the management and service technicians all !! Go no further !! Simply the Best - THANK YOU BOB !Mike , Vahe , and EDDIE - ROBERT DAVI
Jun 25, 2020
I mean this is too hard I filled it out 3 times and...
I mean this is too hard I filled it out 3 times and someone called me and they disappeared I'm not doing it again
Jun 25, 2020
Great service and friendly staff always attentive and...
Great service and friendly staff always attentive and helpful making sure you are happy and taken care of with anything you might need and questions answered
Jun 11, 2020
Worst experience startin from the sales representative...
Worst experience startin from the sales representative and continuing with the financial manager i see this company like not giving a crap about cuetomer satisfaction not more business with you for sure.
May 22, 2020
One of the best experiences I’ve had serving my car....
One of the best experiences I’ve had serving my car. Prompt, professional, and very friendly. I received my car almost immediately after dropping it off. Thank you!
Calvin Gulam
General Sales Manager
Jun 25, 2020
They performed warranty work on my new 2019 JL Rubicon....
They performed warranty work on my new 2019 JL Rubicon. First they said would not work o Jeep due t towing safety equipment. When I brought a small team to dealer, the mechanic said wait a minute you don’t have to remove all . The guys helping were not too happy taking half Day off. They had no fix for wandering, death wobble and transfer case slipping to neutral from low range. Also tech dropped tool on fender causing deep scratches
Jun 25, 2020
If I could put I lower score I would! Finance department...
If I could put I lower score I would! Finance department are crooks! Refuse to refund me money on warranty that the company allows you to cancel! Leslie was no help and is a huge lier! Manger called me a xxxxxx in a different language and thought I didn't know what he said! I am still fighting with them to get my refund.
Jun 25, 2020
This dealership is the worst Never coming here again....
This dealership is the worst Never coming here again. They just try scamming you adding things to your contract that you don’t need. The finance guy that helped me was very unorganized and unprofessional. should off walked out right then and there.
Jun 22, 2020
Muchas gracias a David flores por ayudarme a agarar mi...
Muchas gracias a David flores por ayudarme a agarar mi ram que tanto queria. Yo pensaba que con mi credito tan malo no iba a calificar pero David me aseguro que el me iba ayudar y lo iso. Busquen a david el si ayuda also latinos..
Jun 08, 2020
Julian was absolutely amazing great customer service came...
Julian was absolutely amazing great customer service came in on his day off to assist us properly so he could meet our needs highly recommend!!!
Shayan Ghelichkani
Product Specialist
Jul 10, 2020
The finance guy (Chris) was very relatable and...
The finance guy (Chris) was very relatable and informative. The sales guy (Shayan) did a great job getting me the best deal possible. I would recommend this dealership to anyone looking. For a great deal and team. I will be for sure be back.
Jul 06, 2020
Quick service and was attended at an accelerated rate. He...
Quick service and was attended at an accelerated rate. He even gave me updates through out the way to notify me of the status of my car
Jun 25, 2020
Plain and simple SHAYANG made everything possible for my...
Plain and simple SHAYANG made everything possible for my purchase to happen. He went above and beyond making sure I was happy too. Excellent service!
Jun 25, 2020
I was very unhappy the way business was done they had one...
I was very unhappy the way business was done they had one tire bigger than the other one it was a chip in the front window that they covered up that’s not the way you do business and you’re buying a vehicle cost a lot of money
Jun 25, 2020
I would like to start off by saying I am very happy by...
I would like to start off by saying I am very happy by the level of service received by the sales, finance, cleaning team at the dealership Mike from Finance, Oscar of sales and everyone was a dream to work with very happy with them still.The sales department even when out of their way to compensate me for LYFT and UBER expenses before RECEIVING the My Dodge Challenger Widebody I was and still am very very impressed with them total amount was $282.00. Their service department is where they failed me. IF ANYONE HAS A VALID COMPLAINT (CONTRACTUAL OR OTHERWISE HERE IS THE FORM AND WEBSITE. https://www.bar.ca.gov/Consumer/Complaint_Process_and_Form/ https://www.dmv.ca.gov/portal/uploads/2020/03/inv172a.pdf ( I bought car almost 3 and half weeks ago and this how they treat you after What a poor show and a sincere disappointment they are ( service department ) very slow and very far from the level of service that the sales department gave me. They seem to have blocked my number from calling. No backbone. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT On June 19 2020 I had talked to Mike director of service to discuss my tire situation I had informed I called service department on June 13 2020 to purchase a stock tire but were unable to do same day because ordering delays, THE SERVICE DEPARTMENT also neglected to inform me that I could've filed a claim at their store for the presumed defective tire; because of the tire change I requested for the replacement tire to be filled with nitrogen (a $500.00 PACKAGE I PAID FOR IN THE PURCHASE CONTRACT) THE NITROGEN PACKAGE DOES NOT HAVE ANY DISCLOSURES OR LIMITATIONS LISTED I HAVE THE CONTRACT AND ALL OTHER PAPERWORK. I also had asked for him to check the tire pressure on all 4 tires and I inquired about an alignment (which i would pay out of pocket for). THEIR EXCUSE IS THAT THEY DON'T WANT TO ACCEPT ANY LIABILITY SINCE I REPLACED THE TIRE. THEY ARE SERVICING ALL MAKES AND MODELS NOT LIMITED TO THEIR OWN BRANDS AT THIS TIME AND DURING THE TIME I PURCHASED THE CAR; IT IS A HUGE LIABILITY AND AGAINST THE LAW NOT TO CHECK ALL 4 TIRES AIR PRESSURE IF REQUESTED, AND ITS A LIABILITY TO LEAVE A CUSTOMER HANGING THIS WAY WITH ALL OF THESE IMMEDIATE SAFETY CONCERNS REJECTED , ITS COMPLETE HYPOCRISY AND BS. My reasoning to take care all of these things was out fear for my safety and the safety of others on the road, I've contacted Pirelli Tire US LLC after the fact and they concluded as well that it was and IS not safe to be driving the car in its current state. To my shock I was declined of all the services and requests I made for immediate safety by Mike Director of the service department. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT Because I was overwhelmed and concerned by the immediate danger created as a result of the denial of these services me and Mike Asatryan the director of service and I had a lengthy discussion about this which apparently led me to be banned from the Dealership???? I just bought the car on May 27 and now I'm banned? This is very concerning. I've contacted FCA, and will contact the DMV Investigations (INV 172A) regarding the failure to fulfill service(s) purchased and outlined in the Purchase agreement, as well as look into the safety concern(s) that were ignored by the Service department. VERY DISAPPOINTING AND SUBPAR SERVICE FROM THE SERVICE DEPARTMENT
Omar Hernandez
Internet Sales Consultant
Jun 30, 2020
Omar was extremely helpful in finding a Grand Cherokee...
Omar was extremely helpful in finding a Grand Cherokee that fit for me as well as working in my price range. Super personable and helpful, if anyone I know is looking for a Jeep I will certainly send them your guys way. Chris in the finance dept. was also extremely helpful and down to earth too! Thank again!
Jun 25, 2020
I was helped professionally manner great bunch of guys...
I was helped professionally manner great bunch of guys working there everything went smoothly what can I say if I wanted to get another car I’ll stop by there first
May 31, 2020
False advertisement to consumers, to advertise a Vehicle...
False advertisement to consumers, to advertise a Vehicle for one price and when you get to the dealership it’s a different rice and their excuse it’s not legally disclosed.
May 23, 2020
Sales representative and fianance manager did not explain...
Sales representative and fianance manager did not explain dealership aftermarket. Also did not explain features of the vehicle and benefits. Finance rushed the signing of paperworks.
May 10, 2020
Jonny was very patient and professional overall good...
Jonny was very patient and professional overall good experience Will come again and will recommend to friends and family. Good variety of cars to select from
Raed Malaeb
Director of Sales & Marketing
Jun 25, 2020
This dealership is the worst Never coming here again....
This dealership is the worst Never coming here again. They just try scamming you adding things to your contract that you don’t need. The finance guy that helped me was very unorganized and unprofessional. should off walked out right then and there.
Jun 22, 2020
In and out in 5 hours 2020 jeep wrangler. Eric and Fahad...
In and out in 5 hours 2020 jeep wrangler. Eric and Fahad Mohammed excellent job. Thanks guys and everyone who helped getting me what I wanted.
May 31, 2020
False advertisement to consumers, to advertise a Vehicle...
False advertisement to consumers, to advertise a Vehicle for one price and when you get to the dealership it’s a different rice and their excuse it’s not legally disclosed.
Apr 16, 2020
Excellent truck purchase and we got everything we wanted....
Excellent truck purchase and we got everything we wanted. Melvin was a great salesman. The truck is super masculine and Boujee! Thank you for getting the done so quickly and delivering it right to my front door. Will definitely use you guys in the future.
Mar 11, 2020
This was the worst company to ever deal with just was....
This was the worst company to ever deal with just was. Treated and disrespected all the way around the car was a lemon with a lot of damages and the finance manager was very horrible with his Communication he never directly told me that I wasn’t approved for a vehicle he just simply told me to come in to talk to him about the The complaint they had about the vehicle then told me to pick another vehicle that I didn’t want and I ended up not getting a vehicle catching up Uber from the dealership home which cost me over $30 which I had to pay out of my own pocket after working for 11 hours didn’t know that I would be without a car this service was horrible no one was respectful or try to communicateWhat was really happening I would never refer anyone to this dealership very unprofessional people
Flor Gama
BDC Agent
Jul 03, 2020
It was a little disappointed at the time we made a deal...
It was a little disappointed at the time we made a deal for my used car, i do appreciated management intervention to provide us with what was promised to us, the car was a good deal Thought no doubt about it.
Jun 20, 2020
I leased a new Jeep. They had a great selection. Flor was...
I leased a new Jeep. They had a great selection. Flor was super helpful setting up an appointment for us. Julian has that super easy going friendly Midwest personality. Julio made the paperwork easy. An overall great experience.
Jun 09, 2020
I had a great experience at russell westbrook dealership....
I had a great experience at russell westbrook dealership. Good, honest and helpful people. I'm happy with the service they offered me and it was fast purchasing my new vehicle.
Jun 08, 2020
You guys are the worst dealership I have ever done...
You guys are the worst dealership I have ever done business with , once we bought the car no one would return my calls , just transferred the calls.
Jun 02, 2020
Ho man Looks really good everytime i drive by feels like...
Ho man Looks really good everytime i drive by feels like i want to get myself a new truck with clean windows and shiny tires. That's how much I like it.
Sia Raissian
Product Specialist
Jun 26, 2020
Last Chrysler Product I will buy.
I have a RAM 1500 and was happy with the truck and wanted to purchase a Challenger. I was quoted a price via the phone and email and told to come into the dealership to complete the transaction. When I came to the Dealership I was then told that I could not be helped, but after informing I was told to come in they did allow me to come into the dealership. I then provided the info on the car and was told the price which was 10,000 more than I was quoted (Bait and Switch). This put me in a horrible position as I just wanted to buy the car and get out of the place due to Covid. I explained to the sales manager and instead of apologizing he informed me there were add ons that could not be removed (not true) as the were paint coverage and theft devices that were not needed. And that all Chrysler dealers did this and that if I went elsewhere the add ons would be the same (also not true). I am in the process of referring my complaint to the corporate office due to this experience. And I will not be purchasing another vehicle from Chrysler.
Jun 16, 2020
Every time I get my car serviced here they do a great job...
Every time I get my car serviced here they do a great job ! The people are very friendly ! Best dealership I been to since living in LA
Jun 08, 2020
You guys are the worst dealership I have ever done...
You guys are the worst dealership I have ever done business with , once we bought the car no one would return my calls , just transferred the calls.
Jun 07, 2020
Thank you Sia for taking good care of us.Thank you also...
Thank you Sia for taking good care of us. Thank you also Keiry and Cris. You have a good and hardworking employee. All the best! Eugene
Jun 01, 2020
This dealership was far busier than I would have expected...
This dealership was far busier than I would have expected when I met with Sia, whom is very pleasant and knowledgeable. We negotiated outside away from the normal dealings and came to agree on a deal that worked for both parties. Sia made the difference in closing the deal and Michale in finance completed the deal. Thanks guys! Love the wheels!!
Jason Farhat
Product Specialist
Jul 04, 2020
Long day!
Arrived at 10:30 finally left at 3:30. But all gentleman I worked with were very professional and respectful! Much appreciated! Just a long day.
Jul 01, 2020
I liked my experience very friendly will consider coming...
I liked my experience very friendly will consider coming back will also recommend this dealer im happy with my purchase thanks for the help bye
Jul 01, 2020
Jason was very helpful. Thank you guys for all your help....
Jason was very helpful. Thank you guys for all your help. You made my car buying experience fun. Awesome deals and very professional. Will come in for all service.
Jun 27, 2020
He was an awesome, knowledgeable salesman that got me a...
He was an awesome, knowledgeable salesman that got me a great deal on my new car. I was very pleased and would highly recommend him to anyone. Jason went above and beyond to make sure we left happy.
Jun 26, 2020
Jason was fabulous ! The initial vehicle we wanted was...
Jason was fabulous ! The initial vehicle we wanted was no longer available , but Jason was able to show us a better option and a better deal! He is very positive , professional and courteous .
John Mejia
Product Specialist
Jun 16, 2020
Every time I get my car serviced here they do a great job...
Every time I get my car serviced here they do a great job ! The people are very friendly ! Best dealership I been to since living in LA
Jun 02, 2020
Ho man Looks really good everytime i drive by feels like...
Ho man Looks really good everytime i drive by feels like i want to get myself a new truck with clean windows and shiny tires. That's how much I like it.
Apr 01, 2020
Excellent service and great buying experience at Russel...
Excellent service and great buying experience at Russel Westbrook! A huge thanks to Josh and Geo for helping me with the purchase of a 2018 Jeep Wrangler Unlimited Sport!
Feb 12, 2020
Worst service I have experienced. Unprofessional. Scam.No...
Worst service I have experienced. Unprofessional. Scam.No help once you buy car. Bunch of young kids not knowing how to do their job. Need to be trained by GALPIN FORD
Vikas Mehandroo
General Manager
Jun 27, 2020
I have been coming here for years I have a 3 Jeeps - one...
I have been coming here for years I have a 3 Jeeps - one is mine 2018 , one is my daughters 2008 and one my exwifes 2016 and ,a Chrysler 300C ! The best service I have gotten is from this dealership starting with all the management and service technicians all !! Go no further !! Simply the Best - THANK YOU BOB !Mike , Vahe , and EDDIE - ROBERT DAVI
Jun 25, 2020
They performed warranty work on my new 2019 JL Rubicon....
They performed warranty work on my new 2019 JL Rubicon. First they said would not work o Jeep due t towing safety equipment. When I brought a small team to dealer, the mechanic said wait a minute you don’t have to remove all . The guys helping were not too happy taking half Day off. They had no fix for wandering, death wobble and transfer case slipping to neutral from low range. Also tech dropped tool on fender causing deep scratches
Jun 25, 2020
This dealership is the worst Never coming here again....
This dealership is the worst Never coming here again. They just try scamming you adding things to your contract that you don’t need. The finance guy that helped me was very unorganized and unprofessional. should off walked out right then and there.
Willy E
Commerical Manger
Jun 16, 2020
Every time I get my car serviced here they do a great job...
Every time I get my car serviced here they do a great job ! The people are very friendly ! Best dealership I been to since living in LA
