Benny was great and kept me informed the whole way through, really appreciate how he communicated
Took my 2017 Chrysler Pacifica in for an oil change, also had the tires rotated, rebalanced, and aligned. Drives like new, and this very busy service department was totally professional. Vahe helped me although last time I got my oil changed there it was Payman who I dealt with, who was also nice. Right now factory parts can be hard to get, so I went in there with an expectation that it could take a while, but the work was done quickly and I would definitely go there again.
Buying a car in todays market is extremely difficult, daunting, and just hard to find a fair deal. I was looking for a very specific model car, and Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys had a car I was eyeing for 2 months. I was about to buy another car from out of state the next day, had financing lined up etc. My wife insisted I check it out just to make sure before proceeding with the other transaction. I am a natural born negotiator, and the car market today is very hard to get a good deal. ...
If you need a car, this is this the place! The whole process was so smooth because of Rick! I highly recommend him as he’ll help you get great deals and work with you. He really knows what he’s talking about. Gustavo in finance is great too, he’s fast but thorough. If you’re in the market for a Jeep in the valley, I really think this dealership has the best deals and inventory.
I had an incredibly positive experience working with Gio, Jake and Gustavo to lease my first car. They were very patient, informative and kind throughout the entire process. I couldn’t recommend this dealership more.
Best gsm ali sheik he help us the get the best car and salesman jawad farhat and finanace manager mohamad saleme
I appreciate the service advisers. They listen to your concerns and try to help you out with your needs. Only thing I wasn't happy about i didn't get my car wash from your dealership. Any other dealer like Galpin Ford they wash your car after every service. I was expecting the same from your dealership.
Needed an expensive repair done that was subject to warranty and/or car insurance. It took weeks to sort out. Vahe, the service rep was friendly, helpful and promptly responsive to my inquiries. Dropped a star because previously on a big repair, they'd return it washed. No more. Also they did not disclose or advise an apparent tire repair just before I picked it up that shows up in my vehicle history at Jeep.com. If there is a slow leak after sitting for a while, I'd like to know about it. Otherwise, great Mopar trained service done ...
They held their word on holding the car until I was able to make it out.
Ali G was Very helpful and worked with me to get me what I needed… Zaid was helpful and very straightforward. Victor walked me through the whole process and was also straightforward with the my whole experience. I’ve been to a number of other dealerships looking at the same vehicle and this was by far my best experience. I’m driving home with a new ride
Just got the Jeep back yesterday. Junior was very professional and a pleasure to deal with. Even with the bad news about the rat problem with the wiring, he remained focused and saw the job through.
This Van Nuys Dealership was the first dealer I visited and I didn’t know what to expect. The employees where very helpful and thanks to Rene we were able to get a good deal.
Hector Junior has always been professional, polite and a great communicator and a pleasure to work with. He has excelled in getting my Jeep Grand Cherokee back to me as soon as possible.
Alex Hussein was phenomenal!! Will definitely come back to him in the future for another purchase
Answered all of my questions and discussed the different options available in-depth Brought the car promptly I just didn’t like that after we had come to an agreement on the monthly fee, a maintenance fee was added at the end. I think this should have been included in the initial discussions
George me ayudo agarar mi troca. Fue muy compresivo y iso lo mejor para ayudar nos. Lo recomendamos que vallan con el.
Bought my Trx and I’m in love with it the service is impeccable the staff so friendly I definitely recommend this place for your vehicle purchase
Ali G and George were such wonderful salesman. They did there best to help me get my dream car. I recommend looking for them very wonderful people and will do the best for you.
Ali G is very professional and fast!!
I have been taking our Jeep Wranglers to Benny our service advisor for years, I know he will take care of us and trust the work he does is what is needed.
Timely service. Always top notch quality. And never try to sell what you don’t need.
I bought a Jeep Compass and I’m happy with my purchase. Everyone was very nice. I wish I could remember the names of the two gentlemen who helped me. One was new and being trained and was very accommodating and helpful, they both were. The trainee stayed with me, bought me a snack and kept me in bottled waters throughout the couple hours I was there. The only negative, as always… the last minute add on “extended warranty” seems like a rip off. But I took it and kind of regret it. The “closer guy” said it covers all ...
After many months of hassles with other dealerships RW CDJR's team made my experience of car shopping great. Lily and Saab were patient and willing to listen. Other dealers were aggressive and didn't listen to my needs. However, this dealership was the complete opposite and I really thank them for that.
This was a complete different experience after having the most horrible experience with Ellis Jeep in Glendale thank you for the excellent service I received from Payman Arjang.
Your client representative Adam Jafaar made the entire process simple , efficient and pleasurable. He was well informed and knowledgeable about the product and services.
Great team, straight forward salesman and finance member. Delivery was easy peasy will return to this dealer for future FCA purchases
Gracias a Danny y Gustavo por todo! Salimos con una nueva troca que queríamos! Muchas gracias! Fueron super amables además aprendí algo nuevo de como comprar un carro
Ali G is the plug! Great customer service and he has the coolest desk on planet earth. Technically you have to buy a car to use it but maybe he’ll let you see it.
Got a great deal and staff was very patient in getting me what I wanted
The experience at this dealership was really pleasant. From the moment we got here to the end everyone was great. Leo helped us with the test drive. The floor manager Erick was also extremely helpful. And the finance manager, Ali was very pleasant as well! Really great place to buy a car would highly recommend to anyone!!
Great service, great deal and honored previous agreements on discounts, excellent service! Ali Ghasham and Justin Citrowske were extremely helpful throughout the process!
Meo such a great person and Rick also helped us a lot. I’m very grateful
Great service, they were quick and easy to make a deal with! So glad we were able to find our car!
Amazing customer service, Jose it’s a very professional and the best sales person, thank you.
Fueron muy amables y profesionales en todo momento desde ventas y los de servicio definitivamente los recomiendo
Fast and amazing service. The advisor was so friendly and welcoming. I would go back again for sure.
Nice staff. Good communication. Got the job done in less time than expected. I am satisfied.
Hi, I really like the service at this dealer. They always have my car done on time and provide me a ride if I need it.
My husband’s old truck finally broke down and we needed the replacement right away. Chris helped us find the perfect one and he really took time answering all of our questions. He is knowledgeable about cars and we can tell he is an experienced dealer who cares about customer satisfaction. We negotiated the price and we are happy with the deal he gave us. We would definitely recommend him.
I had a experience with Vahe at service department and I was great working with him. He provided a great customer service and took care of my car. He is a great employee and nice person
Service was very good. It was fast and they did a good job and they were very clean.
Santos and Jesus were very easy to work with and prompt with replying. Satisfied customer.
Easy to schedule my appointment, polite and fast service. Better service than my local dealer so don’t mind driving the extra half hour.
The service writer was polite, I did not have to wait a long time for the oil change.
Dealing with Dealerships is not easy. It takes just ONE worker out of sync to derail your experience (and wreck your wallet) It is very rare these days to find people that KNOW what they are doing. The few ones out there that really love the life, you know what I mean… Now finding one who is also honest seemed impossible. And I can talk, only challengers in my garage for consecutive 10 years… But there is a team here that I vouch for: JAD AND PAYMAN. Experts, no nonsense and HONEST! Congratulations
Fernando Gonzalez helped me out, great guy helpful and knowledgeable, great staff everyone was friendly and eager to help, dont hesitate to stop by and do a deal, finally got my jeep! Thanks guys!
We were looking for the car for last month! We called the dealer they had a different one in stock! They were very nice over the phone and in person. Our sales guy Daniel B was extremely helpful. He was there the entire time to make sure our desk goes thru. Thanks to Chris and Daniel we made a deal that same day and we're sent home with our new car! Thank you Daniel for everything! It was a great buying experience!!
The staff, especially Payman, at the service desk was not only polite and professional, but went out of his way to communicate with me about the progress of the service. Payman made sure all my concerns were addressed regarding the servicing of my car. When I pointed out that the part I had requested was not quite the part received, he and Adrian, from parts, immediately corrected the error and made sure I was happy with the result. Very professional and attentive team at Russell Westbrook Chrysler. I would highly recommend.
The guys at the service department at Russell Westbrook Dodge go above and beyond to make sure that the highest level of customer satisfaction is Guaranteed. Specifically Junior, Jad, and Hector have given me the ultimate comfort and peace of mind that my vehicle leaves the lot being in perfect shape. They have given me a deeper understanding of any problem that has arisen, and have been quick to help.
Went to Russell Westbrook in Van Nuys today to get my new Charger SXT. Ara the salesman was a great help. Looking forward to purchasing my next vehicle from these guys.
Jad and Vahe were excellent
Isty and jake were amazing. Got me a good deal, I had went to 3 other dealers and nobody was able to suit me with an offer like they did.
Your service was impeccable payman was great he followed up every time got me in and out exactly as I asked and I would recommend your service to anybody a lot better than a Santa Monica dealer which was horrible
They really tried to help me and they did! Nice staff and service. Good experience overall.
I had an amazing experience, my salesperson Santos was great he helped me find the perfect car and made it a fast and smooth experience. If anyone is looking to buy I recommend this dealer ask for Santos !!!!
Great customer service. Would buy another vehicle from this dealership
Gio was a great salesman!
Hello! I had to come here and share my experience!! Initially I was going to go to another dealership, but I saw some of the sales men outside and decided to give it a Try! From the beginning, Danny Bueno was able to assist me and help me find the car for me. I wasn’t sure what to get but he was very informative and helpful showing me the different cars they have and their qualities. I ended getting my car here because they made the process so easy and worked with me to get the best deal. Thank ...
Fernando Gonzales over at the dodge dealership was phenomenal . He got me into a very nice upgrade and gave me a really good deal I couldn’t resist . The dog and wife are happy and we are now taking a trip next month to the desert to try this thing out ! Does not disappoint just ask him about the deals they currently offer and he will do his best to get you and your family in a brand new car !! 10/10
Hands down best experience I’ve had purchasing a vehicle. Customer service was excellent and made the whole process as simple as possible. Ask for Fernando Gonzalez, extremely helpful and knowledgeable !
Isty helped me with everything when I was there. He explained everything to the point to me. I was very overwhelmed with his behavior as well.
Fernando González el mejor trabajador
Santos was very kind and patient. He explained everything fully and in depth. Very knowledgeable! Ask for him.
I went in to go buy myself a keep Cherokee and was very satisfied with how well I was attended Fernando Gonzalez help me so much on making my time spent there very welcoming and assisted me and Made my process in purchasing my keep a smooth and easy process. The workers here a very well put together and made my experience here at this dealer really nice would definitely recommend any one finding a new vehicle to head here!.
I just wanted to take a minute to rate my recent experience with Fernando. The process was very smooth from beginning to end and he was so knowledgeable about the 22 Jeep Wrangler 4xe he showed us. He not only was knowledgeable in what he was talking about, but he was also really helpful in trying to find a deal that worked well for us! Once again I want to thank Fernando for making this such an easy and pleasurable car buying experience and I definitely recommend anyone to come to him for any help !
Got my ram with Santos. Ask for him next time you stop by.
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