Great friendly service. Got the work done on time at a price point that I thought was fair. Thanks formatting the service experience easy and fast.
Ara and Walid in the loyalty department handled everything for my recent truck purchase seamlessly as promised - no drama, no surprise price increases once I arrived at the dealership, no fighting about required dealer add-ons - everything was fast, professional and painless. I appreciated that not only did I get a great deal but everything was straightforward and I did not have to fight to get the information I needed to make an informed decision. I will definitely purchase my next truck through this excellent team and recommend them to anyone else looking to purchase a vehicle.
I found the service department to be very professional & helpful in determining what was wrong with my vehicle & very timely in completing the repair & they took the time to sync my phone to my car
The staff was friendly and eager without being overly solicitous. The process was easy, efficient, fair and seamless. I would highly recommend this dealership to any and all of my family and friends.
One of the best service experiences ever! After a jump start by AAA, I needed an immediate battery replacement for our 5 year old Jeep Cherokee. I called two other Jeep dealerships in the area, both of which were not able to accommodate an appointment. One of the dealerships was not available for another 2 weeks - for a simple battery replacement! To my relief, Russell Westbrook Jeep has a same day service program and was able to replace the battery as well as complete an oil change by end of day. The Jeep did need a few other maintenance items which ...
I followed up with Armen on an issue that I was having with my car. He was not only helpful, but emphasized that he would be available for contact after I followed up on my problem.
Excellent service. We went to another place and they couldn’t do the work. We came here and everything was super easy. Professional and fast
great service, great service, great service, great service,great service, great service, great service, great service,great service, great service, great service, great service,great service, great service, great service, great service,great service, great service, great service, great service,great service, great service, great service, great service,great service, great service, great service, great service,
Jesus went above and beyond to make sure I was happy with my purchase. Will refer him to all my family and friends. Thank you for your time.
Sales staff was very helpful and willing to show us the number of cars available. Finance manager very detailed and informative. We were able to get car that my son is happy with.
Everyone was very helpful. From the moment we arrived we were treated like royalty. The purchase went smooth and quick. We appreciated everything that they did.
Moises was great! Didn't feel pressured and he gave us plenty of time to make a decision. We will definitely come back.
Very professional, knows how to treat the customers and provide best possible service. Mike is a superstar and going forward I am only taking my car to him.
Scheduling an appointment is very easy, and I appreciate the text alerts. Overall it's always a pleasant experience having to get my Jeep serviced. Thank you Benny!
Great service all around. ARMEN is top notch and treated me like family. Happy to continue to have my Jeep taken care of by the RWCDJR team!
I went in and since the start was very friendly Very helpful and quick ! definitely would not hesitate in going back . Thank you for all your help !
Good fast and clean, friendly. Made an appointment online, able to use the MOPER coupon, the oil change was done under 1 hour. Will be back.
Very good service team. I felt like I was given good information throughout the process. They also made things easy for me to understand and worked with me on ensuring my Jeep was picked up while I was out of town.
Eddy in the service department was great. Taking your car in for service can be pretty stressful but I’ve been going to Russell Westbrook since day one and it has never been disappointing.
Had a great experience. Leo the salesmen did an amazing job. Would highly recommend the dealership and Leo to my friends and family.
Good Quick Service Pleased with the service! Very fast. The whole team made sure I was taken care of I haven’t been to any dealer ask me if I needed anything offer water or even check up on us 10 out of 10!
Justin was great! He truly helped me get into a car I wanted and worked hard to get me the best apr and monthly budget. Very patient person not pushy sales man. If you’re head over to Russell Westbrook look for Justin if your not looking for someone forcing you to buy just anything just to get a sell. Gustavo in finance was awesome as well shout out to him for being transparent while singing my contract. Edguardo huge thanks to you for working with the banks.
Brought my Ram 1500 in for a recall at an appt time (around 1pm) that I'd scheduled 2+ weeks ahead of time. Was told that they'd likely not be able to even look at the truck for 2-3 days. After some discussion, this was remedied and they promised they'd look at it the next day, and they got it all done within 24 hours as I had originally expected, based on what I'd been told when I made the appt. Thanks to all of those in the service dept for getting it done! But I feel like perhaps the ...
The person who has help me the most is Gustavo in finance, great guy very helpful, knowledgable, always there when I need help, excellent guy.
I am very pleased with the service department and Payman’s diligence and care with my 2018 Jeep Wrangler. I look forward to working with him again.
Great customer service, clean and prompt. They communicated throughly and efficiently while my car was there. Provided updates as they came in and were willing to work with me on cost.
I’ve gotten my second car from this dealership and I would say they have by far the best customer service out there in the market
I was greeted at the entrance and was introduced to Payman who helped me out and was very knowledgeable on my jeep he answered all the random questions and I had a great experience
amazing service friendly staff helped me with all my questions i had on the truck would really recommend to buy from here have the best inventory
Good and clear about time frame easy to do and my truck was finished way ahead of time so that was great. Thank you very much !
Easily to set up an appointment. Quick service and outstanding customer service. Armen is my service advisor, solid communication and awesome customer service. Thank you.
Great prices and friendly customer service. I would definitely recommend. They have plenty of options and will come back in the future to purchase another vehicle.
Eric and Leo did an awesome job getting me into my dream vehicle - a jeep wrangler. They were very friendly and made things feel like you were chatting with family.
Great Service, Puts their customers first, great selection, vehicles in beautiful condition, walked through the purchase very smoothly and patiently. Would recommend dealership to others seeking vehicle
I’m glad to have met Selena, Ryan, Maggy, Adan, and Benny in service and I will continue making business with them for correcting others people’s mistakes
I appreciate the Excellent service and friendly atmosphere of Russell Westbrook. Text sent by Russell is very helpful for customer to organize better. Thank you and God bless you
I took my jeep in for an oil change and service. Armen my service agent was waiting to assist me. No waiting. It was going to take 3 to 4 hours for the service. They offered me an Uber home. Armen was very helpful and professional. My vehicle was ready in a little over an hour. I am very pleased with my Jeep I purchased from Westbrook and the quality of the service department was excellent. I highly recommend this dealership.
Great place to buy a car. The sales rep Jorge Garcia was very professional, courteous, and very helpful. Thank you I would recommend someone here.
Friendly staff. I didnt have to wait around. Dealership provided me an Uber home, and one to pick me up when my Jepp was done.
I loved the drive and energy of our sales guy. He was hungry for a sale but also very honest. Please recognize the guy that helped us out I think his name was Leo. The sales manager he was dealing with made it happen for us knowing my budget I walked out with a car that is hot on the market and the car that I was looking for. This was the 3ed dealership I went to that day and it was a great experience!
I had a great experience at the dealership. It was easy, quick, no hassle. The people who helped me were very nice, polite especially the agent Blad.
Amazing great service, Ali Enzo helped me and my dad Javier get a ram 1500 today, thank you for the service and help
Moises Banda was amazing. Im at loss for words on how much he helped me pick my vehicle. Anyone looking to buy a car go to Moises Banda, he will definetly find someone to your liking. I will definitely be going back in the future.
I had 3 people helping Jose,josh and Justin all three of them were awesome and had the patience for me I'd recommend them three to anyone who's trying to purchase a car from Russel Westbrook van nuys
Great service me and my wife got a challenger today, thank you Ali Enzo for the help and service, awesome staff and lovely people again thank you
I went to Russel Westbrook. in search of my new car. My friend recommended the dealership and salesman Erick Morcillo. I went on the 4th of July weekend, but Erick was not there and met with other people, and I did not have the best experience, especially Moe from Finance. I left without the car. Two weeks later, I decided to give the dealership a second chance but making sure Erick was the one to help me. Erick did not disappoint. He has the best customer service! I would recommend Erick to my other friends!
Ali Enzo and shayan were great and the service was fast, went in thinking I was going to be in there for hours on a Sunday and ended up leaving in less than 2 hours, thank you again
Rene & Ryan were awesome. Very helpful with everything! Made our purchase fast and easy!
Jessica was super cool and very friendly. She was accommodating and kind, and the process to buy a car, took about 2 hours - the fastest ever and I will for sure be back. Thank you to Baddie too for the swift biz.
Leo, Eric & Esteban are the dream team! They all were so helpful and patient. I left with a great deal on the car of my dreams. I am beyond in love with my new car!!
Very pleasant dealing with the sales person. He was not pushy at all, and very patient and understanding. I’m happy with my new truck and definitely will recommend to others.
The dealership was straightforward with me. I bought 2 trucks on the same day. The sales lady and her manager offered good service. One star off because the dealership stock their inventory a few miles away so getting the car to the dealership took a while…I think the upper management needs to rethink this issue…
Omar and joe where very kind and caring persons, they keep me informed of all my process they never give up on me I thank them both
Very friendly people. Doesn’t take long to be served. Also nice when you call about if car is ready Cleaned my car beautifully Left the dealer shiny!
Shoutout to Eric, Leo, Badie, Walid and Rayan. We love our new Scatpack!!!
It was an easy process. Everyone was really helpful and I was able to test drive a few models of the same car. When I had an issue I was able to bring it back in to be fixed quickly and efficiently.
Staff was courteous and knowledgeable. The showroom and waiting area was clean. Everything went smoothly smoothly smoothly smoothly smoothly smoothly smoothly smoothly smoothly smoothly smoothly.
The service is excellent! They even offered to send me home with Uber if I didn’t have a ride. I had my car back in no time.
The service tech was inexperienced, lacked customer service skills and provided mediocre information… thankfully a customer service guy I spoke to for quite some time was awesome and saved the day!
Had a great experience at the service center. Arman is a great service advisor. Definitely coming back and would recommend to my friends and family!
Took my 2021 Jeep Gladiator for service w/o appointment and Hector the service advisor was very cordial had the service done on time thank you
Took care of my needs and my 2021 Ram Laramie, took them awhile, but followed up and made sure I was taken care of
First time stopping by here and we ended up getting a great deal on a 2019 mercedes e300 from the guys there. Big shoutout to Sergio for helping us so much and Erik for getting us a great deal as well! You guys rock, will be back for sure!
Vehicle was not detailed correctly. Paint was in desperate need of a polish and wax. I had to pay for an outside party to do this. The carpet were filthy. Too many scratches and small details that the dealer did not point out or warn me about. Left a sour taste in my mouth. Was also ridiculous how they make you pay 1500 for a non removable GPS. They wanted to charge me an extra 5,000 for useless items. One of the tires even had a nail when I got the car. How irresponsible of them. Sales person was very nice.
Great service will go back to this dealer for servicing my truck. Fast easy great turn around no hassle easiest experience I have had at a dealer
There where quite efficient where done in 2 days
Moe and Ryan were amazing! Highly recommend this dealership!
Sales guy Mac was great with Moses on the finance side. Thanks Mike
Great service they put me in the car I wanted and delivered it to my home. I bought a used vehicle it was totally clean and the gas tank was full. Great price and low milage. I'm happy with my purchase.
The purchase of my 5500 Ram commercial vehicle was flawless thanks to the assistance of Joe and Omar. They were very customer service oriented and very accommodating. If I needed another truck I would certainly call them first.
Fantastic customer service! Quick and easy … walked in , addressed my issue abs with no hesitation the problem was fixed and I was on my way out! Great work!
Excelente concesionaria, gracias John M.
Good customer service to the customer good people on time with my appointment good exchange with my vehicle there seems to always some one to help you
In and out within 2hrs, quote time was about 4hrs ...Vahe checked me in, he's extremely polite and professional, as well as accommodating! Good job overall 👍🏼
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